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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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The Floor Manager is responsible for achieving commercial objectives by managing resources and ensuring high standards of customer experience. They coordinate the department's team, maintain product organization, and implement operational solutions to optimize floor deployment.
The ideal candidate should have several years of experience as a Floor Manager, preferably within the luxury fashion retail sector. Strong leadership abilities, a results-driven mindset, and a passion for customer service excellence are required.
Max Mara is looking for a Floor Manager for its Flagship Store in London, Old Bond Street
The ideal candidate is a dynamic and goal-oriented professional with several years of experience in the role of Floor Manager, preferably within fashion and/or luxury companies with structured retail organizations. The Floor Manager will be responsible for ensuring the achievement of commercial objectives for the assigned department by effectively managing and developing its resources, in line with company standards.
Efficiently organize, manage, and coordinate the resources assigned to achieve commercial results.
Ensure that Client Advisors maintain the department's spaces (product organization and care).
Guarantee that the level of Customer Experience in the department meets company standards.
Collaborate with the management team (Operations Manager, Store Manager, and Sales Manager).
Promote the growth and development of the department’s team members.
Ensure adherence to company procedures and codes of conduct.
Identify and implement effective solutions to optimize the deployment of on-floor resources based on customer needs.
Foster team motivation in collaboration with the management team.
Promote and integrate the use of digital technologies within the scope of the role, particularly in process management and relationships with both internal and external stakeholders.
Champion operational and cultural actions related to Sustainable Development, focusing on environmental care, business processes, and community well-being.
Excellent interpersonal skills, strong inclination for teamwork and human resource management.
Results-driven with a passion for fashion and customer service excellence.
Positive attitude, flexibility with working hours, and a strong commitment to continuous improvement.
Strong leadership abilities, with a focus on motivating and developing team members.
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Max Mara Fashion Group is recognized worldwide as a pioneer of modern prêt-à-porter fashion. Founded in 1951, the company’s mission has been to offer "haute de gamme" women’s clothing, produced through exceptional industrial processes.
Passion, commitment, and tradition have created a unique fashion style:
9 main brands
60+ fashion collections every season
14 million+ garments sold annually
2,500+ single-brand stores
10,000+ multi-brand shops
27 languages spoken across the Max Mara Fashion Group
5,500+ employees globally
Our ecosystem comprises 44 departments, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, and more. The Digital Division, established in 2013, focuses on integrating the company’s digital assets, including e-commerce solutions and digital marketing services.
Discover your potential and thrive with Max Mara Fashion Group, where work means passion, embracing challenges, learning from each other, and contributing to a shared vision. Join our team and make your career a success!
Max Mara Fashion Group is an equal opportunity employer. We welcome and encourage candidates from all backgrounds to apply. #JoinUs
An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem is made of 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences. We are looking for travel companions. Travelers willing to explore new skills and abilities that have the shape of water and can adapt to different situations and find new paths not yet covered.
Offices: Via Giulia Fontanesi Maramotti, 4, Reggio Emilia, RE 42124, IT
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