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Full-time
bachelor degree
Posted 16d ago
~40 hrs/week
Responsibilities
The Business Operations Manager will lead the operations team to ensure high-quality tenant experiences, manage property maintenance, and oversee operational workflows. Additionally, the role involves supporting sales, marketing strategies, and reporting performance metrics to stakeholders.
Requirements
Candidates must hold an undergraduate degree and possess at least two years of experience in an operations or business-related role. Strong project management, organizational skills, and experience in a customer-facing environment are essential.
Full job description
Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
Job Title: Business Operations Manager
Reports To: Country Director
Role Purpose: To lead ensure that all Cove tenants have an awesome living experience with us
What You’ll be Doing:
Operation
Managing the operations team for furnished apartments
Deposit return procedures
Planning and implementing community events (April-May 2026)
Ensuring all Cove tenants have a great experience of checking in and out of our properties
Overseeing the maintenance ticketing process to ensure that issues are resolved on time and in budget
Dealing with tenant issues and complaints and escalating where necessary
Ensuring Cove properties are maintained up to Cove standards and shaping and revising these standards as needed
Developing and deploying new SOPs for the operations and community team
Increasing efficiency and ROI for all operations processes
Producing materials that improve workflows and knowledge sharing amongst the team
Becoming the key ‘super-user’ of critical operations software to ensure that it is aligned to processes, used correctly and that Cove is maximising its potential
Deployment of any new software to improve operations performance
Conducting reviews of suppliers and external vendors and upgrading where necessary
Analysing and reporting on operations performance data and sharing insights with the team and stakeholders to improve performance
Tracking and reporting key KPI metrics for the operations team in relation
to both the teams’ internal performance, and the performance of external vendors
Recruitment and performance monitoring of the operations team
Liaise effectively with other teams within Cove to improve cross functional working (ie. real estate, marketing, etc.)
Creating a culture of continuous improvement within the operations team and company at large
Maintaining strong NPS scores amongst tenant community
Keeping number of open tickets below target
Ensuring fast response time
Regular team performance reviews
Ensuring operations budget is not exceeded
New project operation planning (May-June 2026)
Operational consulting for employee facilities in Japanese resort areas
Functions of common areas, selection of furniture and appliances
Staffing and cost calculation
Work related to the above
Sales
General sales support
Understanding and analyzing the operating status of each property (occupancy rate, ADR, tenant attributes)
Responding to inquiries received online
Relocation companies and corporate clients
System management from application, contract, to payment
Rent appraisal for new properties, comps collection
Work related to the above
Marketing
Leading the online marketing team
SEM and PMAX data analysis and optimization suggestions
Social media strategy development
Reporting
Regular reporting to investors regarding 1 to 4
What Makes You a Great Fit:
Essential
An undergraduate degree in any field (business related is a bonus)
Minimum of 2 years experience in an operations/business role
Excellent project management, organization, and written skills
Experience in a customer facing/service environment
Preffered
Experience working in an early stage start-up
Experience in facilities management, hospitality, asset management, construction or related industry
People management
Related keywords
Business OperationsColivingProperty ManagementHospitalityAsset ManagementSOPROINPSSEMPMAXOccupancy RateADRVendor ReviewsMaintenance TicketingCommunity EventsStart-up
Cove makes renting easy. We remove the hassle of traditional leasing, offering fully furnished homes with flexible terms and an inbuilt community. All powered by a digital platform that takes you from browsing to booking in just a few clicks.
We have over 8,000 move-in-ready rooms and apartments across Singapore, Indonesia, Japan, and South Korea, hosting stays from a few days to several years.
To make this happen we partner with real estate owners to transform their spaces and deliver optimized occupancy and rental yields through our tech-powered asset management capabilities.
Together with our landlords we’re redefining urban living for Asia’s young professionals and students, enabling them to live comfortably, work productively and connect effortlessly across our vibrant community.
Cove was founded in 2018 and is backed by leading global investors including Keppel, Eurazeo, Picus Capital, Venturra, Xander, and Antler.
Offices: 195 Pearl's Hill Terrace, #02-01, Singapore, Singapore 168976, SG · Jl. Sungai Sambas VI no. 8, Cove Sixth8, Jakarta, 12130, ID · 5-22, 5 Tl., 20-7, Yeongdongdaero 85-gil, Gangnam-gu, Seoul, KR · Tokyo, JP
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Which companies are hiring for Marketing roles in Tokyo, Japan?
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Are there remote or hybrid Marketing jobs in Tokyo, Japan?
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