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Hospitality & Events Analyst (Exclusive for People with Disabilities - PCD)
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Full-time
bachelor degree
Onboarding Buddy, Commuting Allowance, Competitive Pay & Bonus Scheme, Dental Insurance, Developmental 360° Feedback Framework, Family Support
Posted 9d ago
~40 hrs/week
Responsibilities
Support the execution of hospitality and VIP experiences for sports and entertainment events, managing guest communications and logistics. Handle administrative tasks including invoice tracking, documentation, and inventory control of branded materials.
Requirements
Requires an educational background in Hospitality, Tourism, Marketing, or Business with initial professional experience or internships in related fields. Must possess strong organizational skills, proficiency in Office/Google tools, and intermediate English.
Full job description
We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
The Hospitality & Events Analyst (PCD) will support the execution of Betano's hospitality and VIP experience initiatives, helping deliver exceptional experiences for invited guests across sports and entertainment events.
Working closely with internal teams, agencies, suppliers, and partners, you'll provide operational and administrative support across hospitality projects, contributing to the smooth execution of events and day-to-day activities. This role is ideal for someone who is highly organized, detail-oriented, eager to learn, and looking to develop a career in Hospitality & Events within a dynamic and collaborative environment.
As a Hospitality & Events Analyst, you will:
Support hospitality operations before, during, and after events, helping ensure a seamless guest experience.
Assist with guest communications through WhatsApp, email, and phone, providing timely support throughout the customer journey.
Support guest registrations, accreditation, ticketing, invitations, and hospitality logistics.
Maintain operational trackers, reports, presentations, spreadsheets, and event documentation with a high level of accuracy.
Support administrative activities related to hospitality projects, including purchase requests, payment follow-up, invoice tracking and validation, and internal documentation.
Assist with inventory control of hospitality materials, gifts, and branded items, ensuring accurate records and availability.
Support internal stakeholders with hospitality-related requests and day-to-day operational needs.
Assist in post-event activities, including feedback collection, reporting, and operational follow-up.
Contribute ideas to improve administrative processes, operational organization, and the overall guest experience.
Help ensure premium service standards are consistently delivered across all hospitality initiatives.
What you'll bring:
Educational background (completed or in progress) in Hospitality, Tourism, Marketing, Communications, Business Administration, or a related field.
Initial professional experience, internships, or academic projects related to Hospitality, Events, Tourism, Customer Service, Administrative Support, Marketing, or similar areas.
A genuine interest in developing a career in Hospitality & Events.
Strong organizational skills with excellent attention to detail.
Comfort working with spreadsheets, financial controls, expense tracking, and administrative processes
Customer-first mindset with good interpersonal and communication skills.
Ability to manage multiple administrative and operational tasks in a dynamic environment.
Good knowledge of Microsoft Office, especially Excel and PowerPoint, or Google Workspace.
Intermediate English is preferred.
Experience with CRM platforms, ticketing systems, or administrative processes is a plus.
A proactive attitude, willingness to learn, and enthusiasm for supporting premium hospitality initiatives and continuously developing professionally.
Kaizen Gaming Perks
🕑 Hybrid way of working
🏃 A buddy will support you with your onboarding
💸 Competitive pay and bonus scheme
👩⚕️ Private health insurance for you and your family
💰 Monthly meal allowance
🚗 Commuting allowance
🤸 Multi-sport card
⭐Developmental 360° feedback framework
📚 Unlimited access to Udemy & continuous training
👨👩👧👦 Family Support
#LI-Hybrid
#LI-AR1
Recruitment Privacy Notice
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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Kaizen Gaming is one of the world’s leading GameTech companies, currently operating in 20 markets across four continents.
Driven by our passion for Technology and People, we are constantly evolving, improving our products and services to deliver the most innovative, entertaining, and trusted online gaming experience to millions of customers worldwide.
Our premium brand, Betano, has a strong presence across Europe, the Americas, and Africa, offering world-class online sports and gaming experiences.
With a team of more than 3,000 talented professionals, we are shaping the future of online gaming, one market, one innovation, and one player experience at a time.
Offices: Athens, GR · Thessaloniki, GR · Lisbon, PT · Bucharest, RO · Brazil, BR