If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique…
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Full-time
bachelor degree
Posted 3d ago
~40 hrs/week
Responsibilities
Drive sales by building long-term relationships with high-value clients and acting as a brand ambassador for Ferrari Lifestyle. Manage the end-to-end customer experience, including personalized wardrobe advice and the organization of high-end VIC events.
Requirements
Preferred bachelor's degree and at least 2 years of experience in luxury fashion retail. Requires strong communication skills, a keen sense of fashion trends, and the ability to multi-task in a dynamic environment.
Full job description
If you’re passionate about being a part of the new and the next and creating the fabric of a brand’s culture, this is the place for you. Ferrari Lifestyle is merging the most exciting worlds of Luxury and taking a unique approach to the evolution of fashion, redefining “made in Italy”.
In order to strengthen our Ferrari Lifestyle team we are looking to hire a Client Advisor, based in Soho, NY boutique.
As a Ferrari Lifestyle Client Advisor, you will be hyper-focused on building and establishing Ferrari Lifestyle as a fashion icon in your individual market and country.
You will be a true ambassador of the brand and attract new clients by networking within the community. You will have a radically client-centric mindset and prioritize evolving your client base through maintaining long-lasting, memorable and meaningful relationships.
As part of the team, your main responsiblities will be:
Essential Duties and Responsibilities:
Sales Generation:
Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
Build a network of people who have an impact on local and international luxury business to promote customer loyalty (especially with VIC/VIP)
Search and discover new opportunities to drive sales through events, activations and collaborations with luxury hotels, fine restaurants, Fashion outlets, personal and private stylists, and/or other external potential partnerships
Work with corporate teams and individual stores to create and implement strategies tailored to attract, retain, and engage high-value clients
Tracking and analyzing the performance of VIC initiatives, making adjustments as needed to optimize results.
Organizing and managing high-end events and experiences for VICs, ensuring a seamless and memorable brand experience
Maintain a keen interest in the fashion industry and market trends
Partner with Store Director and Associate Store Director on strategies to meet and/or exceed store sales targets
Customer Service:
Utilize the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark in Luxury fashion. Must maintain an 85% grading.
Lead by example; Give tailor-made advice, listening customers' expectations and answering requests. Excise the customers in interesting and surprising suggestions of wardrobe
Create a culture of clienteling and relationship building amongst the team to drive results through repeat client business, consignment and in-store activations
Resolve all customer service issues quickly and effectively
Operations:
Support Associate Director and Director with staff training in all areas of the selling experience and responsibilities pertaining to your role
Understand and properly execute all register functions pertaining to your role
Maintain a neat and organized understock and stock room
Merchandising/Visual:
Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
Identify and communicate product concerns in a timely manner to Store Leadership
Communicate inventory needs to Store Leadership to support the business
Human Resources:
Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and always adhered to
Follow all company policies and procedures
In order to succeed in this challenging role Bachelor’s degree in related field preferred but not required. Minimum 2 years retail experience within Luxury fashion is preferred. Experience working with international brands is a plus.
The following skills are required to perform the role: Extremely strong communication skills (verbal and written). Ability to meaningfully interact with clients and team. Ability to multi-task in a dynamic environment, keen sense of current fashion trends and fashion sensibility within luxury segment, knowledge of Korean speaking is a plus.
We are an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.
Location: Soho, NY (USA) Seniority: Middle Level
Related keywords
Luxury FashionVICVIPClientelingMade in ItalyRetail OperationsWardrobe StylingMarket TrendsSales TargetsBrand AmbassadorHigh-End EventsMerchandising
Ferrari, Italian excellence that makes the world dream.
Industry
Motor Vehicle Manufacturing
Company size
1,001-5,000 employees
Founded
1947
Headquarters
Maranello, MO
LinkedIn followers
2,921,803
Total funding
$949M
Ferrari's story officially began in 1947 when its first road car, the 125 S, emerged from the gate of no. 4 Via Abetone Inferiore in Maranello. The iconic two-seater went on to win the Rome Grand Prix later that year and shortly thereafter was developed into a refined GT roadster. The company has travelled a long way since then, but its mission has remained unaltered: to make unique sports cars that represent the finest in Italian design and craftsmanship, both on the track and on the road.
The very definition of excellence and sportiness, Ferrari needs no introduction. Its principal calling card is the numerous Formula One titles it has won: a total of 16 constructors’ championships and 15 drivers’ championships. And of course, there is the impressive lineup of legendary GT models. Cars that are unique for their design, technology and luxurious styling and that represent the best in Italian the world over.
Offices: Abetone inferiore, Maranello, MO 41053, IT · via Abetone inferiore n°4, Modena, MO 41100, IT
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