Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
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Contract
Remote work opportunity, Inclusive international environment, Compensation in USD, Referral rewards, Work-life balance, Internal health policy
Posted 22d ago
~20 hrs/week
Remote in Ciudad de México, Mexico
Responsibilities
Coordinate TikTok creator partnerships by managing outreach, negotiating rates, and overseeing the content pipeline from contract to payment. Maintain performance reporting and ensure creator content aligns with brand guidelines.
Requirements
Requires C1 level English proficiency and experience with tools like Google Sheets, Airtable, and TikTok. Candidates must be able to manage multiple partner relationships independently and possess a reliable computer and internet connection.
Full job description
Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Tiktok Creator Partnerships Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Coordinate projects and provide day-to-day operational support across campaigns;
Handle creator outreach, coordinate back-and-forth logistics, and negotiate rates and deliverables at scale;
Manage creator pipeline — outreach, negotiation, contract, content, and payment — and follow up proactively to keep things up to date;
Review and approve creator content drafts against brand and campaign guidelines;
Send and track creator agreements; process payments on schedule;
Maintain reporting on creator status, output, spend, and performance for stakeholders;
Flag disputes or at-risk relationships to the internal team with clear context;
Follow internal procedures and SOPs.
What you need to succeed in this role:
Excellent English language skills (at least C1 level for both speaking and writing);
Experienced with Google Sheets, Airtable, Linear, Slack, and TikTok, with the ability to pick up new tools quickly;
Strong organizational skills with the ability to manage multiple partner relationships simultaneously;
Experience building and maintaining tracking systems and reporting dashboards;
Able to independently manage routine negotiations and approvals while knowing when to escalate;
Availability to handle time-sensitive creator communications as needed;
Proven ability to deliver tasks reliably and on schedule;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
Schedule: Part-time, Monday through Friday, 4 hour shifts scheduled sometime between 7AM and 3PM (PDT);
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
An Intelligent Support-as-a-Service company that provides secure technical, customer support and CX services.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Wilmington, Delaware
LinkedIn followers
211,998
SupportYourApp is an Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
Reasons to count on us:
• Over 16 years of experience
• Over 1300 professionals on a team
• Over 60 operational languages
• PCI DSS Certified Level 1 Service Provider
• ISO/IEC 27001 certification
• GDPR-, CCPA-, and HIPAA-compliance
• Refined processes of onboarding, learning, and human development
• Customer-focused consultants with exceptional language skills
Our services include, but are not limited to:
• Customer support (Front desk, Tier 1)
• Technical support (Tier 1-3)
• Social media customer service
• CX services
• AI-powered support teams
• System setup and Integration
• Reception desk services
• Back-office services (data entry, content moderation & enrichment)
• KYC and ID verification
• Data annotation
📚 Check out our course on Udemy → https://www.udemy.com/course/customer-support-101-building-excellence/?couponCode=536430084CA64453549A
Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client.
We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.
Offices: 1007 North Orange Street, 122, Wilmington, Delaware 19801, US · Av. del Libertador 2442, 4th Floor, Buenos Aires, Olivos B1636DSR, AR · Bulevar Milutina Milankovića 9z, Belgrade, 11070, RS
Customer Service OutsourcingOnline chat outsourcing24/7 Support Outsourcing ServicesOutsourced Call CenterTechnical SupportAI-powered support teamsSocial Media Customer ServiceData AnnotationCustomer SupportKYC and ID verification