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Design Hire LLC
Engineering Technician
Seattle, Washington, United States · On-site
$30/hr–$35/hr
Senior
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Skills: Manufacturing engineering, Tooling design, Process development, 3D CAD, CATIA
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$23/hr–$27/hr
Full-time
high school
Health Insurance, HSA with Employer Match, Dental Insurance, Vision Insurance, 401K Plan and Company Match, FSA
Posted 6d ago
~40 hrs/week
Responsibilities
The Customer Service Representative manages daily account tasks, coordinates with suppliers and Account Managers, and processes customer orders. They are responsible for resolving issues, maintaining system data, and ensuring high-quality service in accordance with company procedures.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of experience in customer service or inside sales. Proficiency in Microsoft Office and strong communication and problem-solving skills are required.
Full job description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material’s to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers’ systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
OTHER INFORMATION:
BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement – after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer.
Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates are not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.
BlackHawk Industrial provides the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
Offices: 10810 E 45th St, Tulsa, Oklahoma 74146, US
How many Manufacturing jobs are open in Seattle, WA right now?
There are currently 798 open manufacturing positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Seattle, WA?
Companies currently hiring include Blue Origin, Amazon, Boeing, Charlie's Produce, DCG ONE, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Seattle, WA?
Yes — 100 of the 798 open manufacturing positions offer remote or hybrid work (25 remote, 75 hybrid).
How do I apply for Manufacturing jobs in Seattle, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.