About Sensia We bring together the best of the best: the pioneering process automation, real-time control and IoT technologies of Rockwell Automation, combined with the unmatched measurement and instrument, software and …
Category Manager, Equipment, Global Procurement Organization (GPO)
Ciudad de México, Mexico · On-site
Mid level$35B raised
Amazon's Global Procurement Organization (GPO) is seeking a Category Manager with procurement experience to strategically source products and services within our Global Procurement Operations, Equipment Category Team. Th…
La división EPG CHD EP LATAM de Eaton, se encuentra en búsqueda de Talento para la posición vacante de: Planeador Comprador. What you’ll do: Función principal del trabajo: Analizar, coordinar y mantener el suministro de …
Skills: SAP, Inventory Management, Data Analysis, Supplier Management, Purchase Orders
La división EPG CHD EP LATAM de Eaton, se encuentra en búsqueda de Talento para la posición vacante de: Planeador. What you’ll do: Función principal del trabajo: Analizar, coordinar y mantener el suministro de componente…
Skills: SAP PTP, Inventory Control, Supply Chain Management, Advanced Excel, Power BI
Únete a Coca-Cola FEMSA (KOF), el embotellador más grande del Sistema Coca-Cola a nivel mundial por volumen de ventas, refrescando el mundo en todo momento y lugar. Cada día, millones de personas en Latinoamérica disfrut…
Skills: Primary Medical Care, Industrial Health, Medical Exam Monitoring, Health Campaign Coordination, Disability Control
What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have…
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people…
Skills: Lean Manufacturing, Process Improvement, Data Analysis, Power BI, Excel
Levi Strauss & Co.
PLM Engineer
Ciudad de México, Mexico · On-site
Senior$551M raised
Location: Mexico City, Mexico Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than …
At Pepperl+Fuchs, we combine a strong commitment to innovation with a deep respect for the traditions that have shaped our success. From renewable energy and automotive production to water treatment plants and chemical s…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
¡Estamos buscando un Docente Virtual de Diseño e Instalación de Muebles para el Hogar! ¿Te apasiona la enseñanza y tienes experiencia en el diseño y la instalación de muebles para el hogar? ¡Esta oportunidad es para ti! …
¡Estamos buscando un Docente Virtual de Corte y Confección! ¿Te apasiona la enseñanza y tienes experiencia en moda, costura y confección de prendas? ¡Esta oportunidad es para ti! Somos una plataforma de educación en líne…
JET LATAM Mecánico I 🚀 Lo que ofrecemos • Un rol real de liderazgo operativo, con impacto directo en la disponibilidad de la flota, los ingresos y los resultados del negocio; • Procesos claros, KPIs definidos y objetivo…
Purpose Lead the end-to-end management for the Device Care Center (DCC) in Mexico, overseeing logistics, diagnostics, repair, refurbishment, and fulfillment processes. Ensure delivery of operational KPIs, quality standar…
La Posición Supervisar las actividades del laboratorio de control de calidad y asignar los recursos necesarios para garantizar que las actividades de análisis de productos, materiales e insumos se realicen en tiempo y fo…
Eaton’s EPG CHD EP LATAM division is currently seeking a Programador CNC. Resúmen del puesto: Es el responsable de crear y optimizar los programas que controlan máquinas de control numérico (CNC), como centros de maquina…
ALTEN México es una subsidiaria del Grupo ALTEN, una empresa global de ingeniería y tecnología con presencia en 30 países. ALTEN México se especializa en proyectos de ingeniería, tecnología y desarrollo de producto en mú…
Skills: Catia, Teamcenter, 3D Modeling, Technical Drawing, 3DX
ALTEN México es una subsidiaria del Grupo ALTEN, una empresa global de ingeniería y tecnología con presencia en 30 países. ALTEN México se especializa en proyectos de ingeniería, tecnología y desarrollo de producto en mú…
Skills: Catia, Teamcenter, 3D Modeling, Technical Drawing, 3DX
En Sherwin-Williams, nuestro propósito es inspirar y mejorar el mundo coloreando y protegiendo lo que importa. Nuestras pinturas, recubrimientos y soluciones innovadoras hacen que los lugares y espacios de nuestro mundo …
Skills: Sales, Customer Relationship Management, Business Development, Communication
Spin Master
Import Analyst
Ciudad de México, Mexico · Hybrid
Mid level$47M raised
Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application. Are you a kid at heart looking to build a career with a leading global children's toy, enterta…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Major Medical Insurance, Food Vouchers
Posted 42d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
Oversee Customer Care operations across Mexico, Colombia, and Brazil to ensure service delivery and achievement of customer experience targets. Lead multi-country teams while aligning customer care strategies with commercial priorities and operational excellence.
Requirements
Requires a bachelor's degree and 2-5+ years of experience leading Customer Care or service operations. Must possess advanced English proficiency and the ability to manage operational indicators and multi-country teams.
Full job description
About Sensia
We bring together the best of the best: the pioneering process automation, real-time control and IoT technologies of Rockwell Automation, combined with the unmatched measurement and instrument, software and analytics capabilities of Schlumberger. Sensia is further strengthened by the oil and gas domain expertise and artificial lift experience shared by Rockwell Automation and Schlumberger. The result is Sensia – the leading automation specialist in oil and gas production, transportation and processing with a team of more than 1,000 experts serving customers globally in more than 80 countries. As the first fully integrated oilfield automation solutions provider, Sensia makes the production, transportation and processing of oil and gas simpler, safer, more secure, more productive and better understood from end to end. Now every oil and gas company can experience the advantages of industrial-scale digitalization and seamless automation, enabling each asset to operate more productively and more profitably.
We are also looking for the best of the best to join our team. If you have top-tier talent with a collaborative mindset, exceptional problem-solving skills, and the ability to generate innovative, out-of-the-box solutions. We would love to have you join our team!
Job Description
Customer Care Manager
The Customer Care Manager oversees Customer Care operations, ensuring service delivery, agreement, and achievement of operational and customer experience targets.
You will focus on leading people through leaders, encouraging understanding between customer needs, operational execution, and our priorities across a multi-country environment (Mexico, Colombia, and Brazil).
1. Leadership & Organizational Management
Lead specialists or senior individual contributors across multiple countries
Define team structure, staffing, and capability needs
Increase performance management, coaching, and succession planning
Foster a culture of accountability, inclusion, and collaboration across teams, avoiding silos
Promote teamwork and agreement across geographically distributed teams
2. Operational Excellence & Performance
Manage operational Indicators (Service level agreement, backlog, VOC, and efficiency) across teams
Monitor important metrics such as:
% of requests resolved within the first 48 hours
Customer satisfaction (CSAT)
We hear and support the customer.
Ensure execution and standardization of processes across countries
Monitor performance trends and implement corrective actions
Manage resource allocation and workload balancing
3. Customer & Business Understanding
Be a necessary connector between Customer Care, Commercial, Sales, Logistics, and Transportation teams
Ensure collaboration with team members to deliver a seamless customer experience
Oversee complex escalations following defined paths
Align customer care strategy with commercial priorities and main accounts
Represent the Voice of the Customer (VOC) in leadership discussions, ensuring customers feel listened to
4. Strategic Collaboration
Partner with teams to improve end-to-end processes
Promote collaboration between Customer Care and Sales, Logistics, and Transport operations
Support deployment and adoption of global projects
Participate in strategic programs (CX, transformation, digital tools)
Influence decisions based on operational insights and customer feedback
5. Continuous Improvement
Identify regional/systemic issues and guide resolution according to global teams
Standardize processes across countries to ensure consistency and scalability
Lead or sponsor Lean, Kaizen, and CX improvement projects
Use data insights (VOC, backlog, escalations)
Ensure sustainability and adoption of improvements
6. Governance & Reporting
Deliver regular performance reporting to leadership
Provide insights on risks, opportunities, and operational gaps
Ensure agreement on company policies and compliance
2–5+ years leading Customer Care or Service operations
Indicators, operational management, and customer experience
Bachelor's degree
Advanced level of English
Benefits:
Once your recruiter contact you, you will let you know about the benefits that we have , such as: medical major medical insurance, food vouchers and others.
At Rockwell Automation, we believe that a diverse and inclusive workforce is important to our success. We are committed to creating an environment where everyone feels valued to contribute their unique perspectives and skills. We are dedicated to promoting a culture of inclusion where all employees have equal opportunities to grow. We promote, collaboration, and mutual respect. We also provide ongoing development opportunities to help our employees grow and succeed
Related keywords
Oil and GasAutomationIoTSLACSATVOCDigital TransformationProcess AutomationCustomer CareOperational ExcellenceLeanKaizenCXResource AllocationPerformance Management
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.
Offices: 1201 South Second Street, Milwaukee, WI 53204, US · 2 Executive Dr, Chelmsford, MA 01824, US · 6400 W Enterprise Dr, Mequon, WI 53092, US · 15375 SE 30th Pl, Bellevue, WA 98007, US · 1 Allen Bradley Dr, Cleveland, OH 44124, US
How many Manufacturing jobs are open in Ciudad de México, Mexico right now?
There are currently 421 open manufacturing positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Ciudad de México, Mexico?
Companies currently hiring include Sherwin-Williams, Mercado Libre, Boehringer Ingelheim, Rockwell Automation, Coca-Cola FEMSA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Ciudad de México, Mexico?
Yes — 106 of the 421 open manufacturing positions offer remote or hybrid work (20 remote, 86 hybrid).
How do I apply for Manufacturing jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.