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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Annual Merit-Based Performance Wage Increases, Performance-Based Bonus Opportunities, Paid Time Off
Posted 24d ago
~40 hrs/week
Responsibilities
Serve as the primary contact for OES customers and distributors to ensure accurate order fulfillment and issue resolution. Manage business data and utilize systems like Salesforce and Zendesk to analyze performance metrics and improve operational efficiency.
Requirements
Requires a high school education and proficiency in Excel and order management systems such as Salesforce or Zendesk. Candidates must possess strong problem-solving skills and a customer-first mindset to collaborate across supply chain and sales teams.
Full job description
Job DetailsLevel: ExperiencedJob Location: Jeffersonville Office - Jeffersonville, IN 47130Position Type: Full TimeEducation Level: High SchoolJob Shift: DayThe Customer Service – Original Equipment Service (OES) serves as the primary point of contact for Original Equipment Service customers and distributors, ensuring accurate order fulfillment, timely issue resolution, and an exceptional customer experience. This role combines customer service, logistics coordination, data management, and analytical reporting to support business operations and drive continuous improvement. The ideal candidate is a proactive problem-solver who can investigate root causes, manage multiple systems and priorities, and collaborate effectively across sales, supply chain, and distribution teams. Success in this position requires strong technical aptitude, attention to detail, and a commitment to delivering operational excellence and customer satisfaction.
Location
Jeffersonville, IN
Why You’ll Love It Here!
Attractive total compensation package Medical, Dental, and Vision benefits on day 1 Annual merit-based performance wage increases Performance-based bonus opportunities twice per year Generous PTO package Family-like atmosphere that promotes growth and flexibility
Key Responsibilities
•Serve as the primary point of contact for O customers and distributors, providing exceptional customer service, resolving inquiries, and ensuring a seamless order fulfillment experience.
Investigate and resolve sales order, purchase order, shipment, and system-related issues by identifying root causes and implementing effective solutions.
Manage and maintain critical business data, including customer records, product relationships, sourcing information, dashboards, and reporting tools to ensure accuracy and operational efficiency.
Utilize Salesforce, Zendesk, Monday.com, and other business systems to support order management, user training,, troubleshooting, and customer support activities.
Analyze operational and customer data to create reports, monitor performance metrics, trends, and provide actionable insights to support business decisions• Partner with cross-functional teams including Sales, Supply Chain, and Distribution to improve processes, support strategic initiatives, minimize service disruptions, and enhance customer satisfaction.
Reconcile daily buyback shipments, review distributor aging statements, and monitor account activity to ensure accurate inventory movement, billing and financial records.
Provide leadership support and mentorship to team by assisting with complex customer issues, sharing best practices, supporting training efforts, and contributing to continuous process initiatives.
What You’ll Need To Succeed As An Operations Associate
A customer-first mindset with the ability to build strong relationships and deliver exceptional service to customers, distributors, and internal stakeholders.
Strong problem-solving skills with the ability to investigate issues, identify root causes, and implement effective in a fast-paced environment.
Excellent organizational and time management skills, with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
Advanced proficiency in Excel and the ability to analyze data, create reports, identify trends, and support data-driven decision-making.
Experience working with, ERP, order management, and customer support systems such as Salesforce, Zendesk, Monday.com, or similar platforms.
Effective communication skills, including the ability to collaborate across departments, provide training, and clearly communicate with customers, distributors, and leadership.
A proactive approach to process improvement, with a willingness to identify efficiencies and contribute to operational excellence.
Adaptability and resilience when managing changing priorities, customer needs, and supply chain or order fulfillment challenges.
A collaborative team-oriented attitude with the ability to support colleagues, share knowledge, and provide leadership support when needed.
A high level of accountability and ownership, ensuring accurate data management, order processing, issue resolution, and follow-through on commitments.
About Idemitsu Lubricants America CorporationSince 1992, Idemitsu Lubricants America Corporation (ILA) has been a leading provider of high-performance automotive lubricants, dedicated to innovation, quality, and sustainability, serving the needs of original equipment manufacturers and consumers across North America. ILA is a subsidiary of Idemitsu Kosan, based in Tokyo. Idemitsu has a strong focus on its people, demonstrated through our unique culture, together with competitive compensation, professional development, and a flexible work environment.
You can find out more at www.idemitsulubricants.com
Idemitsu is committed to a culture of inclusion and diversity - this commitment is embedded in our Core Values and lived through our actions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The Trusted Choice of Leading Automakers Worldwide
Industry
Oil and Gas
Company size
51-200 employees
Founded
1911
Headquarters
Jeffersonville, IN
LinkedIn followers
5,655
Idemitsu Lubricants America (ILA) is committed to providing partnerships based on insight, integrity and innovation to our customers around the world. As one of the top 10 lubricant manufacturers globally, our dedication is proven with over a century of unsurpassed quality, superior product development and exceptional customer care for our customers both in the US and world-wide.
ILA has combined the very best of the American and Japanese management styles to create a hybrid management system that maximizes the strengths of each. This formidable combination has developed into a robust system that encourages innovation, high quality and laser-like customer focus.
Idemitsu Lubricants America Corporation was founded in 1991 as Apollo America Corporation.
As a wholly owned subsidiary of Idemitsu Kosan we have both its wide knowledge base and technical development capabilities as resources supporting our commitment to bringing innovative products to our customers.
Founded in 1911 by Sazo Idemitsu, Idemitsu Kosan (Japan) shares its rich history with Idemitsu Lubricants America, giving us a strong foundation and deep desire to be leaders in innovation and quality.
In 2006 Apollo America changed its name to Idemitsu Lubricants America to unify the Idemitsu name around the world.
Offices: 701 Port Road, Jeffersonville, IN 47130, US · 39500 High Pointe Blvd, Suite 340, Novi, MI 48375, US · 48325 Alpha Drive, Suite 200, Wixom, MI 48393, US · 400 Trey St Suite A, Jeffersonville, IN 47130, US
Based on 1018 listings with disclosed salaries, most manufacturing jobs in Indiana pay between $65k–$158k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Indiana right now?
There are currently 7,828 open manufacturing positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Indiana?
Companies currently hiring include Carvana, Lippert Components Manufacturing, Inc., Eli Lilly and Company, Cummins Inc., Amcor, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Indiana?
Yes — 415 of the 7828 open manufacturing positions offer remote or hybrid work (102 remote, 313 hybrid).
How do I apply for Manufacturing jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.