Toronto, Ontario, Canada · Hybrid
About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure…
Skills: Customer Success Management, Account Management, Strategic Consulting, B2B SaaS, Project Management
Toronto, Ontario, Canada · Hybrid
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD General Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth op…
Skills: Risk Management, Internal Controls, People Leadership, Process Improvement, Analytical Skills
Toronto, Ontario, Canada · Hybrid
$82k–$115k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD General Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth op…
Skills: Risk Management, Compliance, Privacy Law, Data Governance, Problem Solving
Toronto, Ontario, Canada · On-site
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Risk Management Pay Details: 96,900.00 - 136,800.00 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. …
Skills: Market Risk Oversight, XVA Methodology, Stress Testing, Regulatory Reporting, Derivatives Trading
Toronto, Ontario, Canada · On-site
$90k–$140k/yr
Job Description What is the opportunity? Lead tax reporting excellence for investment fund clients by planning and overseeing tax deliverables, managing vendor partnerships, and ensuring regulatory compliance. You'll dri…
Skills: Audits, Compliance, Communication, Critical Thinking, Detail-Oriented
Toronto, Ontario, Canada · On-site
Job Description What is the opportunity? As Manager, Third Party Risk Data and Reporting, you will be responsible for supporting the PB&CB Third Party Risk Management (TPRM) program by enhancing reporting, governance, ri…
Skills: Communication, Detail-Oriented, Issue Management, Problem Solving, Risk Governance
Toronto, Ontario, Canada · On-site
Position Title: Content and Production Manager (French Services) (On-site) Status of Employment: Permanent Position Language Requirement: English, French Language Skills: English (Reading - C - Advanced), English (Speaki…
Skills: Journalism, Editorial Judgment, Team Leadership, Content Production, Multiplatform Strategy
Toronto, Ontario, Canada · On-site
$65k–$72k/yr
Your Role As a Project Coordinator, it is your responsibility to support Design/Project Managers throughout the life of the project from the initial proposal, through various design phases, to project close-out. What You…
Skills: Contract Administration, Project Scheduling, Budget Tracking, Meeting Minutes, Microsoft Word
Toronto, Ontario, Canada · Hybrid
$150k–$180k/yr
Compensation Range: $150K-$180K Compensation Disclaimer: The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on e…
Skills: Mergers and Acquisitions, Securities Law, Corporate Governance, Public Company Disclosure, Due Diligence
Toronto, Ontario, Canada · Hybrid
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 0 Line of Business: Enterprise Enabling Functions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colle…
Skills: Project Delivery Methodologies, PDLC, Agile, Microsoft Project, JIRA
Calgary, Alberta, Canada · Hybrid
$120k–$150k/yr
About Us: AltaML is a leading North American applied AI company with extensive experience in building and operationalizing AI software solutions. We are a company like no other – we believe in making small bets, failing …
Skills: Software Engineering Management, Technical Leadership, Solution Architecture, AI/ML, MLOps
Toronto, Ontario, Canada · Remote OK
About Neptune Retail Solutions The only marketing solution connecting consumers through every step of their shopping journey, integrating the largest in-store media, digital incentives and targeted DOOH linked to in-stor…
Skills: Account Management, Business Development, CPG Industry Knowledge, Strategic Planning, Sales Forecasting
Toronto, Ontario, Canada · On-site
Requisition ID: 262246 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Global Technology & Engineering Platform Services in…
Skills: Vulnerability Management, SQL Server, SSIS, Power BI, ServiceNow
Toronto, Ontario, Canada · On-site
Requisition ID: 265151 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Director, International Provisions, leads the assessment of provisions and allowances for …
Skills: Credit Risk Management, IFRS 9, Provisioning, Portfolio Analysis, Financial Reporting
Toronto, Ontario, Canada · Hybrid
$125k–$145k/yr
Job Description Referral Level: Level 3 IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning a…
Skills: Technology Delivery, Program Execution, Agile Methodology, Lean Delivery, Delivery Planning
Toronto, Ontario, Canada · Hybrid
A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. About the position The C…
Skills: Leadership, Team Building, Order Processing, Account Management, KPI Monitoring
Toronto, Ontario, Canada · Hybrid
$86k–$136k/yr
Join Manulife's Enterprise Technology & Services (ETS) PMO team and help deliver technology initiatives that support our business, employees, and customers. Reporting to the Program Director, Network, Data Center, and En…
Skills: Project Management, Stakeholder Management, Risk Management, Project Planning, Cross-functional Collaboration
Toronto, Ontario, Canada · On-site
$121k–$169k/yr
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Product Development, Market Analysis, Financial Modeling, User Journey Mapping, Risk Analysis
Toronto, Ontario, Canada · On-site
Requisition ID: 264961 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Manager, Frontline Effectiveness is responsible for leading strategies, processes, …
Skills: Wealth Management, Operational Excellence, Strategic Planning, Change Management, KPI Development
Toronto, Ontario, Canada · On-site
Requisition ID: 265295 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Global Corporate Functions in Canada ensuring specif…
Skills: Systems Integration, Operational Risk Management, API Engineering, Cloud Infrastructure, Stakeholder Management
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Manage a portfolio of commercial customers to drive success, adoption, and loyalty while defining business outcomes. Partner with product and engineering teams to translate customer needs into solutions and collaborate with sales to manage renewals.
Requires 5+ years of experience in customer success, account management, or strategic consulting, preferably within a high-paced B2B SaaS environment. Candidates should possess strong interpersonal, project management, and business process mapping skills.
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
We’re looking for a Customer Success Manager to manage our rapidly growing customer base across all industries for commercial customers.
As a CSM, you’ll be able to work directly with engineering and product while also working with a variety of stakeholders as customers. As every business can benefit from our platform, you’ll also get exposure to different types of companies and industries. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees.
You will manage a portfolio of clients across all types of clients and be responsible for driving customer success. This role is ideal for you if you enjoy building, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more.
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
Manage customer health based on data-driven adoption metrics.
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
Partner with Sales to manage renewals to achieve target NRR.
Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo!
5+ years of relevant work experience working in customer-facing customer success, account management, or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit.
Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
Strong project management skills to manage a dynamic customer portfolio.
Creative problem solver while being attentive to details.
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.).
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).
Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday, etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.
Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles.
Experience with SaaS workflow management tools (low code / no code configuration).
At Zip, we’re committed to providing our employees with everything they need to do their best work.
📈 Start-up equity
🦷 Health, vision & dental coverage
🍽️ Catered lunches & dinners
🚍 Commuter benefit
🚠 Team building events & happy hours
🌴 Flexible PTO
💻 Apple equipment plus home office budget
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Zip is the AI platform for enterprise procurement, built for humans and agents working together.
Zip is the AI platform for enterprise procurement, built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Offices: 680 Folsom St, 13th Floor, San Francisco, California 94107, US · 483 Queen St W, 3rd Floor, Toronto, Ontario M5V 2A9, CA · 15601 Dallas Pkwy, Suite 500, Addison, TX 75001, US
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