Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, cus…
Skills: Engineering Team Leadership, Operational Excellence, Service Delivery, Client Relationship Management, Customer Success
Job DetailsJob Location: Sarasota, FL 34236Salary Range: $19.00 - $21.00 HourlyWe are seeking a Food & Beverage Supervisor to oversee daily operations, support staff, and ensure an exceptional guest experience. The ideal…
Skills: Supervisory Skills, Leadership, Customer Service, Time Management, Organizational Skills
Description Be part of the operations team for our first US aircraft assembly line for Pilatus. Pilatus is hiring a Director Supply Chain to join our team in Sarasota, FL. In this role, you will be responsible for leadin…
Skills: Procurement, Supplier Management, Logistics, Warehousing, Material Planning
Description Want a fulfilling job while working for a Great Place to Work-certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinion…
Description Take-off with Pilatus! We are seeking a Chief Inspector to support maintenance and quality operations in Sarasota, FL. Responsibility for oversight of regulatory compliance, inspection activities, quality sys…
Bilingual Assembly Team Leader (Spanish) - Manufacturing
Sarasota, Florida, United States · On-site
Mid level
Description Want a fulfilling job while working for a Great Place to Work certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinion…
Skills: Bilingual, Manufacturing, Team Leadership, Power Tools, Engineering Drawings
Overview Are you ready to take the lead on technically complex projects that build stronger, more resilient communities? As a Project Manager, you will be at the forefront of driving success, managing a single project co…
Department Post Acute Access Job Summary This leader has accountability and oversight, and supervises the daily activities supporting the post-acute admissions team by establishing a collaborative rapport with key stakeh…
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin…
Service Center Sarasota - Cattlemen Rd JOB SUMMARY Caliber Collision has an immediate job opening for an Office Manager to perform all-purpose duties, which may include, but not limited to assisting with providing the fr…
about the position… The mechanical superintendent position at Power Design is a critical leadership role responsible for providing direction to the project team to complete the project on time while maintaining a high-le…
Skills: Field Supervision, Project Management, HVAC, Plumbing, Crew Management
Power Design
Mechanical Superintendent
Sarasota, Florida, United States · On-site
Senior+
about the position… The mechanical superintendent position at Power Design is a critical leadership role responsible for providing direction to the project team to complete the project on time while maintaining a high-le…
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Calzedonia Sales Lead PT at its Sarasota, FL - CDC7 location
Sarasota, Florida, United States · On-site
$14/hr–$24/hr
Mid level
Job DetailsJob Location: Sarasota, FL 34243Position Type: Part TimeSalary Range: $14.00 - $24.00 HourlyJob Category: RetailTHE ROLE The Sales Lead is a crucial role for the store with a passion for client service and an …
Skills: Customer Service, Fashion Expertise, Sales Techniques, Client Book Management, POS System Operation
Marriott International Hotels, Inc.
Director of Food and Beverage
Sarasota, Florida, United States · On-site
$139k–$189k/yr
Senior
JOB SUMMARY Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the devel…
Responsibilities Job Title: Emergency Room Nurse Manager ER at Fruitville Status: Full Time Schedule: Days *You will be considered for any openings for which you qualify. It is not necessary to apply to multiple position…
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Salary Range $67,832 - $84,790* Job Description: WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. S…
Skills: Visual Merchandising, Store Layout, Fashion Trend Analysis, Event Planning, Art Installation
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Full-time
professional certificate
Posted 54d ago
~40 hrs/week
Responsibilities
Lead and scale high-performing engineering support teams to ensure exceptional customer experience and operational excellence. Act as the operational owner for service performance, managing client relationships and driving data-driven improvements to meet SLAs.
Requirements
Requires proven experience leading technical support teams in a managed services or enterprise IT environment with a strong grasp of ITIL concepts. Must possess strong communication skills and the ability to manage complex customer environments and distributed teams.
Full job description
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Service Operations Manager (Hybrid 2 days a week in the Sarasota, FL office)
Responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In partnership with the Director, Managed Services, this role drives operational excellence, engineers’ professional growth, and strong client relationships that reinforce long term customer success. This leader acts as the operational owner for day-to-day service performance across assigned accounts, strengthening the technical execution of engineering teams while ensuring services are delivered with predictability, quality and a proactive mindset.
1. Engineering Team Leadership & Growth
Lead and coach engineering teams to ensure technical excellence and accountability.
Build scalable team structures and workflows to support growth and meet changing customer needs.
Promote a culture of learning and collaboration for ongoing skill development.
Review performance metrics and guide engineers on technical and professional improvement.
2. Operational Excellence & Service Delivery Execution
Deliver services that meet or exceed SLAs, KPIs, and customer expectations.
Enforce standardized processes, quality documentation, effective communication, and escalation protocols.
Track operations, identify risks early, and resolve issues proactively.
Assist in capacity planning, workload distribution, and resource allocation for operational goals.
3. Strategic Client Relationship Management
Serve as the main operational contact for assigned clients, building transparent and responsive relationships.
Align engineering support with client business needs and goals.
Collaborate with Account Management and Project Delivery for unified service.
Join customer reviews, service discussions, and roadmap planning to support the partnership.
4. Customer Success Ownership
Regularly assess customer experience and drive actions to boost satisfaction, reliability, and value.
Turn customer feedback into practical improvements for engineering and service teams.
Support renewal readiness through effective service delivery and by spotting upsell or expansion opportunities linked to customer goals.
5. Data Driven Performance Management
Track and respond to service KPIs like SLA attainment, response/resolution times, backlog status, and customer sentiment.
Use data to inform decisions, enhance team performance, and report trends to leadership and clients.
Regularly manage metrics, service health, and operational reports.
6. Collaboration & Cross Functional Alignment
Collaborate with Engineering, Project Delivery, Account Management, and Central Services to ensure seamless service delivery and effective knowledge sharing.
Support the onboarding process for new customers and technologies by facilitating coordination and communication among teams.
Work with leadership to implement initiatives that improve efficiency, quality, and scalability.
7. Resource & Budget Management
Maintain team staffing plans and budget alignment to support business growth, SLA commitments, and service quality requirements.
Participate in hiring, onboarding, and workforce planning to ensure a strong, scalable engineering support bench.
Qualifications
Proven experience leading engineering or technical support teams within a managed services or enterprise IT environment, with a strong focus on operational execution and customer outcomes.
Solid understanding of core IT operations concepts such as incident, request, change, and problem management, as well as how these functions integrate within a global service delivery model.
Demonstrated ability to develop, mentor, and grow engineering teams, fostering a culture of accountability, learning, and high performance.
Experience supporting complex customer environments that require adherence to strict SLAs, regulatory controls, and high availability service expectations.
Ability to analyze operational data, identify trends, and drive improvements using metrics based decision making.
Strong communication skills with the ability to translate technical and operational details into clear, actionable information for both engineers and client stakeholders.
Proven success in building and maintaining trusted client relationships, including managing expectations, communicating service performance, and advocating for customer needs internally.
Demonstrated effectiveness in collaborating cross functionally with Project Delivery, Account Management, Engineering, and other operational teams.
Ability to balance hands-on operational oversight with forward thinking process improvement and scalability initiatives.
Experience managing remote and distributed teams across multiple geographies or time zones.
ITIL Foundation certification or practical ITIL experience strongly preferred.
Strong organizational, problem solving, and prioritization skills in a fast paced, rapidly evolving environment.
Comfortable working outside standard business hours when required (major incidents, escalations, or on call rotation).
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.
Thrive is a NextGen 3.0 global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive’s team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure.
Offices: 25 Forbes Blvd, Suite 3, Foxborough, Massachusetts 02035, US · 18 Commerce Way, Suite 7000, Woburn, Massachusetts 01801, US · 42 US Route 1, Cumberland Foreside, Maine 04110, US · 6805 Douglas Legum Dr, Suite 100, Elkridge, Maryland 21075, US · 600 Lakeshore Pkwy, Birmingham, Alabama 35209, US
Managed IT ServicesComplete Outsourced IT ServicesHosted Cloud ServicesHelp Desk SupportOnsite EngineeringStrategic Technology ConsultingDisaster RecoveryBusiness Continuity PlanningProfessional ServicesCompliance & Regulatory Services
How many Management & Leadership jobs are open in Sarasota, FL right now?
There are currently 498 open management & leadership positions in Sarasota, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Sarasota, FL?
Companies currently hiring include Sarasota Memorial Health Care System, Domino's, Marriott International Hotels, Inc., Starbucks, Ceres Environmental Services, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Sarasota, FL?
Yes — 38 of the 498 open management & leadership positions offer remote or hybrid work (15 remote, 23 hybrid).
How do I apply for Management & Leadership jobs in Sarasota, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.