Pasay, Metro Manila, Philippines · On-site
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-on…
Skills: Customer Experience, Coaching, Soft Skills Training, Quality Monitoring, Classroom Management
Pasay, Metro Manila, Philippines · Hybrid
In charge of managing 15 or more Utilization Review team Monitors daily operational tasks of her span and provides support when needed. Also able to do UR work when needed. (In charge of reviewing Medical necessity of me…
Skills: Utilization Review, Team Management, Operational Monitoring, Medical Necessity Review, Clinical Review
Pasay, Metro Manila, Philippines · On-site
Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to support the business and perform technical work. Requires vocational training, certifications, licens…
Skills: Journal Entries, Accounting Classifications, Data Extraction, Reconciliation Metrics, Audit Support
Pasay, Metro Manila, Philippines · Hybrid
• Perform data extraction and reporting • Perform data cleansing • Troubleshooting of issues raised and addressing concerns raised, proposing solutions or provide workarounds to overcome issues. • Partner with other HR t…
Skills: Data Extraction, Reporting, Data Cleansing, Troubleshooting, Process Improvement
Pasay, Metro Manila, Philippines · On-site
Track process transactions and implement sampling methodology Audit client clinical claims review functions per process guidelines Providing event-based and frequency-based feedback to stakeholders Communicate case consu…
Skills: Quality Assurance, Clinical Claims Review, Reporting, Storytelling, Microsoft Office
Pasay, Metro Manila, Philippines · On-site
We are seeking a highly organized and goal-oriented Assistant Manager for Quality Excellence to join our team. The ideal candidate will play a crucial role in optimizing data management and analysis, RCA and process info…
Skills: Data Management, Data Analysis, Root Cause Analysis, Reporting, Storytelling
Pasay, Metro Manila, Philippines · On-site
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people …
Skills: Logistics Operations, Goods Flow Management, Team Leadership, Inventory Replenishment, Capacity Planning
Pasay, Metro Manila, Philippines · On-site
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-on…
Skills: Customer Experience, Coaching, Training, Quality Monitoring, Soft Skills
Pasay, Metro Manila, Philippines · On-site
Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people …
Skills: Customs Regulation, Import/Export Documentation, Tariff Classification, Free Trade Agreements, Shipping Operations
Pasay, Metro Manila, Philippines · On-site
Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-on…
Skills: Customer Experience, Coaching, Soft Skills Training, Quality Monitoring, Classroom Management
Pasay, Metro Manila, Philippines · On-site
We are seeking a highly motivated and knowledgeable Subject Matter Expert (SME) to join our team. The ideal candidate will serve as the primary process and product expert, providing real-time support to frontline agents,…
Skills: Process Expertise, Product Expertise, Escalation Handling, Coaching, Analytical Skills
Pasay, Metro Manila, Philippines · On-site
We are seeking a highly motivated and knowledgeable Subject Matter Expert (SME) to join our team. The ideal candidate will serve as the primary process and product expert, providing real-time support to frontline agents,…
Skills: Process Expertise, Product Expertise, Escalation Handling, Coaching, Analytical Skills
Manila, Metro Manila, Philippines · On-site
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: Singapore Payroll, Project Management, Root Cause Analysis, Client Management, HR Administration
Pasay, Metro Manila, Philippines · Hybrid
ABOUT US As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focuse…
Skills: Air Freight, Logistics, Cargo Sales, Revenue Growth, Account Management
Marriott International Hotels, Inc.Pasay, Metro Manila, Philippines · On-site
POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while ma…
Skills: Sales Techniques, Revenue Maximization, Guest Loyalty, Up-selling, Reservation Management
Pasay, Metro Manila, Philippines · Hybrid
Key Responsibilities Program Management & Strategy Lead the end-to-end Employee Referral Program (ERP) across business units and locations Design and implement initiatives to increase referral participation and quality o…
Skills: Program Management, Talent Sourcing, Referral Program Strategy, Operations Governance, Stakeholder Engagement
Pasay, Metro Manila, Philippines · On-site
Onboarding Team Overview Onboarding Team coordinates various large account events at the firm by interacting with both internal and external counterparties, including but not limited to various groups in Operations, Port…
Skills: Account Onboarding, Project Coordination, Stakeholder Management, Workflow Management, Process Improvement
Pasay, Metro Manila, Philippines · On-site
Onboarding Team Overview Onboarding Team coordinates various large account events at the firm by interacting with both internal and external counterparties, including but not limited to various groups in Operations, Port…
Skills: Onboarding Coordination, Project Management, Stakeholder Management, Account Opening, Process Improvement
Nippon Hasha, Inc.Pasay, Metro Manila, Philippines · On-site
The Assistant Manager – Talent Growth and Performance supports the implementation and governance of the company’s people capability, performance development, onboarding, certification, and talent growth initiatives under…
Skills: Performance Management Systems, Onboarding Governance, Capability Development, Succession Planning, Organizational Development
Nippon Hasha, Inc.Pasay, Metro Manila, Philippines · On-site
The L&G, QA Officer is a role for the NHI Group. The functional scope of this role includes needs analysis and instructional design; material development; training delivery and evaluation; training quality assurance; pro…
Skills: Needs Analysis, Instructional Design, Material Development, Training Delivery, Training Evaluation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role focuses on advocating for world-class customer experience by coaching front-liners and support members on essential soft skills. Responsibilities include monitoring calls, conducting learning sessions, and analyzing data to measure the effectiveness of customer experience projects.
Candidates should have 0-3 years of experience in training, specifically within voice and accent or customer experience. The role requires the ability to conduct interviews, develop training materials, and ensure compliance with company policies.
Classroom Management/Modules/Up-training/Initiatives/Quality
Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
Develop materials and conduct Foundation Skills Training (FST) when needed.
May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.
Conduct agent interviews to gauge customer service orientation and communication skills trainability.
Protects the confidentiality of client and adheres to company policies regarding confidentiality.
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Conduct special induction with new hires to make them aware of the company culture and the work they need to do.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
There are currently 126 open management & leadership positions in Pasay, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include EXL, Conduent, Vestas, Marriott International Hotels, Inc., Ikano Group, among others. Browse the listings above to see every active employer.
Yes — 27 of the 126 open management & leadership positions offer remote or hybrid work (1 remote, 26 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
