North Charleston, South Carolina, United States · On-site
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North Charleston, South Carolina, United States · On-site
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North Charleston, South Carolina, United States · On-site
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North Charleston, South Carolina, United States · On-site
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North Charleston, South Carolina, United States · On-site
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North Charleston, South Carolina, United States · On-site
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North Charleston, South Carolina, United States · On-site
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North Charleston, South Carolina, United States • On-site
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The Manager of Family Support Services oversees family support and authorization processes for organ and tissue donation, managing Family Support Counselors. They are responsible for creating goals, ensuring documentation accuracy, and facilitating training and performance reviews.
Candidates must have a BS degree, three years of counseling experience, and three years as a Family Support Counselor in an Organ Procurement Organization, along with one year of management experience. An RN license is preferred, or an equivalent combination of education and experience is acceptable.
Job DetailsJob Location: Charleston - North Charleston, SC 29405Summary
The Manager of Family Support Services oversees and conducts services relating to our family support and authorization process of the deceaseds organ and tissue donation. This position is responsible for managing the Family Support Counselors (FSC).
Essential Duties & Responsibilities
Creates precise goals and objectives for the Family Support programs strategic plan, while adhering to AOPO standards, UNOS policies, and CMS guidelines, ensuring these goals and objectives are met and documented.
Ensures accurate case reviews are documented, presented by the Family Support Counselor, and available for review for each donor.
Tracks and trends case reviews for barriers to consented organ and tissue donors and identifies reasons consent was not obtained for process improvement.
Ensures all required paper and electronic documentation is complete, timely, and accurate for FSCs donor records, activities, and policies and procedures.
Maintains effective preceptor and training program in compliance with training policies.
Reviews and revises FSC procedures and initiates any new procedures affecting the FSCs, ensuring all FSCs have been trained and understand all procedures before performing a task.
Assesses the FSCs ability to evaluate the potential for organ and tissue donation, by working through both hospital and family barriers to facilitate the authorization process.
Schedules the FSCs for call, Hospital Development assistance, and other duties.
Conducts performance reviews and updates job descriptions as required.
Works with the Manager of Staff Development and Director of Hospital Development (interdepartmentally)to provide continuing education, as required by AOPO, CMS, and UNOS and maintains up-to-date credentialing for FSCs.
Works collaboratively with multi-disciplinary team members to implement new research procedures, in order to maximize consented organ and tissue donors.
Holds regular office work hours Monday through Friday, except when travel and donor related activities necessitate flexibility.
Other duties as assigned.
Qualifications
BS degree;
Three (3) years of experience in counseling;
Three (3) years of experience as an FSC in an OPO;
One (1) year of experience in management;
RN license preferred; or,
An equivalent combination of education and experience.
Follow us on social media to stay up to date on all things donation! Facebook, Instagram, and X (@SharingHopeSC)
We Are Sharing Hope SC is the federally-designated Organ Procurement Organization (OPO) for organ and tissue recovery services in South Carolina. We Are Sharing Hope SC actively provides organ and tissue donor services to over 80 hospitals throughout the state, as well as community education to more than 4.6 million people. Staff at We Are Sharing Hope SC serve as critical support for families during their time of loss, offering the Gift of Life through donation as an opportunity to continue their loved one's legacy. Mission: Together, we inspire our community, offer hope and change lives through the gift of organ, eye and tissue donation. Vision: Every individual embraces organ, eye and tissue donation to save and enhance lives. Core Values: Compassion, Accountability, Integrity, Excellence, Stewardship, Unity. Register to become an organ, eye and tissue donor today! https://www.donatelifesc.org/register/ Support organ, eye and tissue donation by becoming a volunteer. https://www.donatelifesc.org/forms/volunteer
Offices: 2215 Henry Tecklenburg Dr, Charleston, South Carolina 29414, US · 164 Lott Court, Columbia,, SC 29169, US · 4200 E North St, #18, Greenville, South Carolina 29615, US
There are currently 469 open management & leadership positions in North Charleston, SC listed on Clera. New openings are added daily as companies post roles.
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