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Lead the planning and delivery of ticketing services for a diverse portfolio of events at Melbourne Park. Manage relationships with clients and stakeholders to optimize sales outcomes and ensure high-quality guest experiences.
Requires at least 3 years of ticketing industry experience and proven success in managing client relationships. Must possess strong technical knowledge of ticketing platforms and advanced Microsoft Excel skills.
Client Relationship Manager – Ticketing
Melbourne, VIC
Permanent – Full-time
ABOUT US
Melbourne Park is an iconic, multi-venue, world-renowned precinct that delivers hundreds of diverse sport, entertainment, and community events each year, including one of only four tennis Grand Slams in the world – the Australian Open. Melbourne Park includes Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park and Centrepiece.
Our Ticketing team plays a critical role in connecting customers with unforgettable live experiences. Working at the centre of event delivery, the ticketing team partners with promoters, sporting organisations, venue hirers and internal stakeholders to deliver best-in-class ticketing services across Melbourne Park's diverse event calendar.
ABOUT THE ROLE
Reporting to the Ticketing Manager, the Client Relationship Manager – Ticketing is a senior role responsible for managing ticketing services for key clients and internal stakeholders, ensuring events are delivered to the highest industry standards.
As the primary point of contact for ticketing clients, you'll lead the planning, coordination and delivery of ticketing operations across a broad portfolio of events. You'll work closely with our stakeholders to develop ticketing strategies, optimise sales outcomes and deliver exceptional customer experiences.
This role offers an exciting opportunity for an experienced ticketing professional looking to broaden their impact, strengthen client partnerships and contribute to some of Australia's most significant sport, community and entertainment events.
WHAT WE OFFER
To deliver world-class events with world-class customer experiences – for every person, every event, every time – we believe in fostering working environments that support our staff to thrive both personally and professionally.
If you want your next professional experience to help you master new skills, build meaningful relationships, and contribute to unforgettable events on a 42-hectare precinct in the heart of Melbourne, apply now – we can’t wait to meet you!
To apply, please submit a short cover letter alongside your CV detailing your interest, experience and alignment to the role and key capabilities required.
You will receive an update on your application, whether you are successful or unsuccessful, via phone or email.
Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at [email protected]. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted.
Please note successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result.
Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy.
Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).
For all enquiries regarding this role, contact [email protected]. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.
Australia's heart of sports and entertainment.
Australia’s heart of sports and entertainment. Melbourne Park is the proud home of seven elite national sporting teams and welcomes millions of visitors each year to experience world-class events. With a dynamic annual calendar of hundreds of events, Melbourne Park is the ultimate venue for everything from thrilling match days to intimate gatherings and spectacular arena shows. The precinct is globally renowned as the host of the Australian Open and a diverse range of sporting events, as well as concerts by the world’s biggest stars, including Elton John, Queen, P!NK, Beyoncé, Katy Perry, The Rolling Stones, Red Hot Chili Peppers, and Bruce Springsteen. Recently, a monumental $972 million redevelopment, led by the Victorian Government, was completed to support Melbourne Park's growing popularity, ensuring the precinct remains a legacy for future generations of sport and entertainment lovers. This expansive 40-hectare precinct connects six iconic Melbourne venues—Rod Laver Arena, Margaret Court Arena, John Cain Arena, AAMI Park, CENTREPIECE, and Kia Arena—between the city’s bustling CBD and the tranquil Botanic Gardens, along the banks of the Yarra River. Melbourne Park is a place where unforgettable memories are made, and legendary moments unfold.
Offices: Olympic Boulevard, Melbourne, VIC 3000, AU
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