Madrid, Community of Madrid, Spain · Hybrid
$105k–$157k/yr
Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely…
Skills: Technical Strategy, Engineering Management, Software Architecture, AI and Automation, Budget Planning
Madrid, Community of Madrid, Spain · Remote OK
Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both.…
Skills: Customer Success Management, Account Management, B2B SaaS, Data Analysis, Excel
Madrid, Community of Madrid, Spain · On-site
Company Description John Crane est un leader mondial en matière de solutions d'équipements rotatifs, fournissant des technologies et des services d'ingénierie aux industries de transformation. La société conçoit et fabri…
Skills: Negotiation, Contract Management, Stakeholder Management, Supplier Relationship Management, Communication
Madrid, Community of Madrid, Spain · On-site
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.…
Skills: Corporate Governance, Legal Entity Management, Regulatory Compliance, Board Governance, Corporate Secretarial
Madrid, Community of Madrid, Spain · Hybrid
Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to l…
Skills: Contract Drafting, Contract Negotiation, Broadcast Regulation, Intellectual Property Rights, Compliance
Barcelona, Catalonia, Spain · On-site
$24k–$30k/yr
Responsable de Equipo de Gestores/as en el punto de venta Farma En Primer Impacto tenemos una manera muy clara de entender los proyectos: los resultados llegan cuando las personas se sienten acompañadas, motivadas y con …
Skills: Team Management, KPI Tracking, Results Orientation, Analytical Thinking, Problem Solving
Barcelona, Catalonia, Spain · On-site
$24k–$30k/yr
Responsable de Equipo de Gestores/as en el punto de venta Farma En Primer Impacto tenemos una manera muy clara de entender los proyectos: los resultados llegan cuando las personas se sienten acompañadas, motivadas y con …
Skills: Team Leadership, KPI Analysis, Retail Execution, Trade Marketing Coordination, People Development
Madrid, Community of Madrid, Spain · Hybrid
Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to l…
Skills: Contract Drafting, Contract Negotiation, Broadcast Regulation, Intellectual Property Law, Audiovisual Law
Madrid, Community of Madrid, Spain · On-site
Company Description The Senior Content Producer lead the development, production and distribution of premium content across sport, culture, motorsports, gaming and brand. The role combine creative sensibility, strategic …
Skills: Project Leadership, Production Workflow Management, Creative Development, Storytelling, Cross-functional Coordination
Madrid, Community of Madrid, Spain · Hybrid
Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countrie…
Skills: Account Management, Data Analysis, Business Acumen, Communication Skills, Reporting
Madrid, Community of Madrid, Spain · Remote Solely
$60k–$80k/yr
Location: Remote. North America or Europe-friendly time zones preferred Position Type: Part-time to potentially full-time contractor, depending on candidate and scope. Compensation: Flexible depending on experience, $60-…
Skills: Operations Management, Coordination, Chief of Staff, Project Operations, Systems Thinking
Madrid, Community of Madrid, Spain · Hybrid
<gh-intro> <text>We’re looking for a PR Manager who will take ownership of Bolt’s public relations activities in their country, helping strengthen Bolt’s reputation through strategic communications, media relations, and …
Skills: Public Relations, Media Relations, Corporate Communications, Strategic Communications, Copywriting
Madrid, Community of Madrid, Spain · Hybrid
Descripción de la empresa Porque trabajar en Sopra Steria, también es sentir Sopra Steria. Somos un reconocido líder europeo en consultoría, servicios digitales y desarrollo de software, con cerca de 56.000 empleados en …
Skills: Knowledge-Centered Service (KCS), Knowledge Management, ITIL v4, ServiceNow Knowledge Management, SharePoint Online
Madrid, Community of Madrid, Spain · On-site
About the opportunity As part of the Banking Operations group be the operational anchor for claims handling one of N26’s strategically critical markets: Germany. You will be responsible for delivery across all operationa…
Skills: Operations, Service Delivery, Process Governance, Regulatory Controls, Audit Readiness
Madrid, Community of Madrid, Spain · On-site
¿Quiénes somos? Sabor a España empezó sobre ruedas, recorriendo pueblos y ciudades con lo que mejor sabemos hacer: vender sabor, alegría y tradición. Y seguimos haciéndolo, cinco generaciones después. Vendemos turrones, …
Skills: Team Leadership, Sales Management, KPI Control, Staff Motivation, Customer Interaction
Madrid, Community of Madrid, Spain · Remote OK
About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals …
Skills: Platform-as-a-Service, Software-as-a-Service, Enterprise Sales, Account Planning, C-level Engagement
Madrid, Community of Madrid, Spain · On-site
Consumer Care/Customer Care Permanent Job Description At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We sh…
Skills: Customer Relationship Management, Escalation Management, Administrative Tasks, Training Delivery, SAP
Madrid, Community of Madrid, Spain · On-site
Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad. Nuestra plantilla, formada por más de 65.000 profesionales y presente en más de 40 paíse…
Skills: Business Development, Financial Modeling, Real Estate Analysis, Microsoft Office, English Proficiency
Madrid, Community of Madrid, Spain · Remote OK
En Capgemini Engineering creemos que la diferencia impulsa el cambio. Como consultore/as de transformación, combinamos nuestras capacidades estratégicas, creativas y científicas, colaborando estrechamente con los cliente…
Skills: E-invoicing, Regulatory Analysis, Accounts Payable, Accounts Receivable, ERP Integration
Madrid, Community of Madrid, Spain · On-site
Job Title Sales Account Executive Job Scope We are seeking a dynamic and experienced Sales Account Executive focused on driving new logo growth in Spain. This is a mid-career to senior-level role, perfect for a results-d…
Skills: New Business Development, Sales Strategy, Pipeline Management, Client Engagement, Negotiation
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Lead the engineering strategy and execution for the Acquisition & Retention area to drive customer growth and loyalty. Focus on strengthening engineering foundations, improving delivery predictability, and integrating AI to enhance developer productivity.
Requires over 15 years of software engineering experience with at least 7 years managing large engineering organizations. Must have a proven track record in technical strategy for AdTech/MarTech ecosystems and experience scaling complex engineering maturity.
With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.
As the Engineering Director for Acquisition & Retention area, you will lead the development, delivery, and evolution of innovative, large‑scale software capabilities that accelerate customer acquisition and drive meaningful retention. This role leads engineering for the systems and teams that power customer acquisition, retention, loyalty, pricing, and customer engagement. The mandate is not only to deliver business impact, but to strengthen engineering foundations, improve cross-team execution, and evolve the organization towards clearer ownership, higher quality, and faster delivery.
Responsibilities
Define and lead the engineering strategy across Acquisition & Retention in line with business priorities and customer outcomes.
Drive simplification and scalability across systems powering loyalty, pricing, customer communications, customer data, and growth experiences.
Improve engineering maturity across planning, execution, architecture, quality, reliability, observability, and incident management.
Find pragmatic opportunities to use AI and automation to improve developer productivity, quality, and operational efficiency.
Balance short-term business delivery with long-term technical sustainability and maintainability.
Develop a comprehensive engineering strategy incorporating emerging technologies and AI‑enabled delivery models.
Ensure architectural integrity and scalability across systems.
Implement frameworks that measure productivity improvements—cycle time, MTTR, deployment frequency, and quality KPIs.
Own OPEX and CAPEX planning, forecasting, and budget control to ensure financial discipline and alignment with strategic priorities.
Establish and enforce security, privacy, and compliance standards across engineering operations.
Partner with Product, Design, Analytics, and Business teams to deliver high‑impact customer experiences.
Lead talent management, hiring, and leadership development across engineering teams.
Cultivate a culture of innovation, transparency, ownership, and continuous improvement.
Key Tasks
Own end‑to‑end engineering execution ensuring alignment with business outcomes.
Drive adoption of AI‑powered SDLC enhancements—code generation, intelligent reviews, automated documentation, and quality gates.
Ensure system reliability, scalability, and observability through AI‑assisted monitoring and operational frameworks.
Mentor engineering leaders and architects to build high‑performing teams.
Promote cross‑location and cross‑domain collaboration for maximum organizational efficiency
What success looks like in this role
Clearer engineering ownership and better collaboration across teams and domains.
Stronger delivery predictability and improved execution quality.
Improved system reliability, observability, and operational discipline.
A healthier engineering culture with higher accountability, stronger managers, and better technical decision-making.
Faster progress on customer and business priorities without compromising technical foundations.
A more scalable engineering setup that supports long-term growth in acquisition and retention.
Skills & Experience
Experience defining and delivering technical strategy across AdTech, MarTech, Loyalty, Pricing, and Customer Data ecosystems (experience with analytics and social media platforms is beneficial but not core).
Experience improving engineering maturity in growing and complex organizations, including system boundary definition, ownership models, and engineering operating mechanisms.
Strong product and business partnership, not just technical leadership.
Effective communication, judgment, and decision-making skills, with the ability to bring clarity to complex problems.
Demonstrated ability to work across organizational boundaries and lead through ambiguity, dependencies, and change.
Strong architectural judgment and experience building scalable, reliable, and evolvable systems.
Experience with AI and automation technologies that enhance engineering productivity (e.g., generative AI tooling, automated QA, AIOps).
15+ years of software engineering experience and 7+ years managing large engineering organizations with engineering managers and architects
Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.
Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.
At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.
#LI-Hybrid
Europe’s number 1 online pet supplier
We are zooplus. With over 25 years of exclusive focus on online retail in pet supplies, we are a trailblazer in the industry. Every day, we go the extra mile to meet the unique needs of pets, delivering exceptional value to our customers with an ever-expanding range of nutritional and lifestyle products, proprietary premium food and accessory brands, expert advice, convenient services, and loyalty programs. Our commitment to innovation drives us as a team to lead the industry and set new standards for personalized, convenient shopping, consistently exceeding our customers' expectations. This dedication has made us the number one choice for over 11 million customers in 30 countries across Europe. Headquartered in Munich, Germany, zooplus employs over 1,200 people across Europe.
Offices: Sonnenstr. 15, Munich, Bayern 80331, DE · North Bailey House, New Inn Hall Street, Oxford, OX1 2EA, UK, GB · 2 rue du Vieux Marché aux Vins, Strasbourg, 67000, FR · Calle de Génova, 17, Madrid, Autonome Gemeinschaft Madrid 28004, ES · ul. Pawia 17, Kraków, 30-003, PL
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