London, England, United Kingdom · Hybrid
About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable …
Skills: Professional Services Operations, Customer Success Operations, Revenue Operations, Data Analysis, AI Automation
London, England, United Kingdom · Hybrid
Location: Speechmark, London + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaboration and conne…
Skills: Programme Delivery, Stakeholder Management, Cross-functional Leadership, Agile Methodology, Commercial Awareness
London, England, United Kingdom · On-site
Overview: A recognised leader who is responsible for envisioning, designing and delivering exceptional projects for clients. Possesses exceptional design and technical abilities. Provides technical leadership and acts as…
Skills: Architectural Design, Project Management, Technical Leadership, Code Analysis, QA/QC
London, England, United Kingdom · On-site
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with…
Skills: People Management, Conflict Resolution, Customer Service, Visual Merchandising, Sales Driving
London, England, United Kingdom · On-site
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the …
Skills: Customer Research, B2B Insights, Qualitative Research, Quantitative Research, Product Discovery
London, England, United Kingdom · Hybrid
About Corporate Traveller At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. Part of the corpor…
Skills: Social Media Management, Content Creation, Case Study Development, Brand Asset Management, B2B Marketing
London, England, United Kingdom · Hybrid
Role Overview: The Project Manager will lead end-to-end delivery of platform upgrades, implementations, and migrations for securities finance solutions. This role requires strong experience in managing complex technology…
Skills: Project Management, Securities Finance, Platform Implementation, Collateral Management, Data Migration
London, England, United Kingdom · On-site
Global Tax Services are seeking a detail-oriented Tax Product Manager to join our team. This role is responsible for defining and driving the product vision, roadmap, and strategy for tax technology solutions that suppor…
Skills: Product Roadmap Strategy, Tax Compliance, Data Infrastructure, VAT/GST Regulations, Accounting Principles
London, England, United Kingdom · On-site
Management Accountant | London | Precious Metals Trading Are you a qualified accountant who enjoys improving how things work, turning data into insight, and using automation to make finance processes smarter? We are look…
Skills: Management Accounting, Financial Reporting, P&L Reporting, Forecasting, Statutory Reporting
London, England, United Kingdom · Remote OK
Role: Commercial Director, Europe Department: Sales Reports To: COO About Us Headquartered in Berkeley, CA, Bellwether Coffee is working to positively transform the coffee industry by making coffee roasting more accessib…
Skills: Commercial Leadership, Sales Execution, Channel Development, Enterprise Sales, Revenue Forecasting
London, England, United Kingdom · Hybrid
$100k–$186k/yr
Salary Range: £100,240.00 - £186,160.00 Band Level 6 Job Description Summary Location: Multiple Location Opening, please apply to the location preferred. #LI-Hybrid The AI Compliance Governance Lead is accountable for es…
Skills: Artificial Intelligence, AI Compliance, Responsible AI, Risk Management, Regulatory Governance
London, England, United Kingdom · Hybrid
$118k–$219k/yr
Salary Range: £118,020.00 - £219,180.00 Band Level 7 Job Description Summary Location: Multiple Location Opening, please apply to the location preferred. #LI-Hybrid The Head, AI Strategy & Governance is responsible for m…
Skills: Artificial Intelligence, Data Governance, Data Strategy, Machine Learning, Deep Learning
London, England, United Kingdom · Hybrid
FloQast is at the forefront of the accounting industry, providing an AI-powered Accounting Transformation Platform created by accountants, for accountants. We are dedicated to revolutionizing how accounting and finance t…
Skills: SAP FI-CO, Product Management, B2B SaaS, SAP BTP, ABAP
London, England, United Kingdom · Hybrid
$118k–$219k/yr
Salary Range: £118,020.00 - £219,180.00 Band Level 7 Job Description Summary Location: Multiple Location Opening, please apply to the location preferred. #LI-Hybrid The Head, AI Product Management & Program Delivery lead…
Skills: Agile, Artificial Intelligence, Business Value Creation, Change Management, Data Governance
London, England, United Kingdom · Hybrid
$118k–$219k/yr
Salary Range: £118,020.00 - £219,180.00 Job Description Summary Location: Multiple Location Opening, please apply to the location preferred. #LI-Hybrid The Head, AI Product Management & Program Delivery leads the end-to-…
Skills: Agile, Artificial Intelligence, Business Value Creation, Change Management, Data Governance
London, England, United Kingdom · Hybrid
$100k–$186k/yr
Salary Range: £100,240.00 - £186,160.00 Job Description Summary Location: Multiple Location Opening, please apply to the location preferred. #LI-Hybrid The AI Compliance Governance Lead is accountable for establishing an…
Skills: Artificial Intelligence, Machine Learning, AI Compliance, Responsible AI, Risk Management
London, England, United Kingdom · Hybrid
$118k–$219k/yr
Salary Range: £118,020.00 - £219,180.00 Job Description Summary Location: Multiple Location Opening, please apply to the location preferred. #LI-Hybrid The Head, AI Strategy & Governance is responsible for maintaining, o…
Skills: Artificial Intelligence, Data Governance, Data Strategy, Change Management, Stakeholder Engagement
London, England, United Kingdom · Remote OK
Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary result…
Skills: Enterprise Sales, Prospecting, Lead Generation, Complex Deal Negotiation, Strategic Planning
London, England, United Kingdom · On-site
Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striv…
Skills: Credit Assessment, Credit Risk Management, Securitisation, Structured Finance, Asset-backed Finance
London, England, United Kingdom · On-site
The Role We’re looking for a Client Director to join our growing Digital Media Activation team, where you’ll act as a strategic partner to a portfolio of clients and lead the delivery of integrated digital marketing solu…
Skills: Client Relationship Management, Paid Media, Strategic Planning, Commercial Acumen, Project Management
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Build and manage the operational framework for the post-sales team, focusing on reporting, data automation, and customer health metrics. Oversee professional services economics, including capacity planning and margin analysis, while implementing AI agents to automate recurring workflows.
Requires seven or more years of experience in SaaS or AI operations with a proven track record of building post-sales operating models. Must possess expert-level data analysis skills and hands-on experience deploying AI tools like Claude into production workflows.
Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.
As Customer Operations Manager at Hawk, your mission is to build and run the operating system behind a post-sales team that delivers implementation, customer success, data science, solution architecture and support to some of the most demanding financial institutions in the world. Working directly with the Chief Customer Officer, you will own the reporting, cadence, data and automation that lets a lean team run a global customer base with the discipline of an organisation three times its size. This is a senior individual contributor role with no direct reports: your leverage comes from systems, data and AI agents, not headcount. Where most operations roles maintain the machine, you build it, then teach it to run itself.
Own the weekly, monthly and quarterly operating cadence of the Customer team, including escalation reviews, forecast calls and account reviews, so leaders walk into every session with the right data already on the table.
Own customer health, adoption, utilisation, retention (GRR and NRR) and delivery metrics end to end, from definitions and pipelines through data quality to presentation, as the single source of truth used in every account conversation and every board pack.
Find the story in the data, not just report it: spot the account drifting towards risk, the leading indicator that predicts churn and the delivery pattern eroding margin, and put it in front of the people who can act.
Own professional services economics across the delivery portfolio: estimation discipline, resourcing and capacity planning, utilisation, margin, and the variance between scoped and delivered work, partnering with Finance on milestone and revenue reporting and keeping that variance visible, explainable and shrinking.
Administer and continually improve the operational toolchain, with Planhat as the customer system of record, PSA tooling for delivery, and the integrations into CRM, support and finance systems, holding the team and yourself to a simple bar: if it is not in the system, it did not happen.
Champion a standing mandate to automate every recurring operational workflow with AI tools and agents: reporting packs, data reconciliation, meeting preparation, health scoring and escalation triage are all candidates the moment they repeat.
Design, build and operate AI agents (Claude and similar) in production workflows, measure the hours they return to the team, and retire the manual processes behind them.
Produce the customer sections of board packs, QBR materials and executive dashboards: accurate, on time, every time.
Typically seven or more years in professional services operations, customer success operations or revenue operations within SaaS or AI technology companies.
A builder’s track record. You have built and operationalised the operating model for a post-sales organisation in a scaling, high-growth business: the cadences, the metrics, the systems, the playbooks. You are a domain expert in how this is done, not a first-timer.
The right background: an embedded professional services organisation, a management consulting firm, or a sales or revenue operations function with genuine post-sales scope.
Expert-level data analysis. You understand the data, interrogate it and present it. Excel mastery is assumed, and experience with BI and analytics tooling is expected.
Hands-on AI capability. You use AI tools and agents (Claude or comparable) as a daily working instrument and have shipped real automation into operational workflows, not just experimented.
Operational tooling expertise. Expert with Planhat or comparable customer success platforms, PSA tools, and the CRM and finance systems they connect to.
An executive communicator. You turn data into a narrative a leader can act on, and process into clarity a delivery team will actually follow, in written and verbal English at executive standard.
The right instincts for the job: forensic attention to detail (you cannot let numbers that do not reconcile go until they do), automation over headcount, low ego and high ownership, and comfort presenting a board metric in the morning and fixing the data pipeline behind it in the afternoon.
Exposure to financial services, RegTech or financial crime compliance.
Experience supporting consumption-based or hybrid commercial models.
Experience working with distributed, multi-country teams.
Fighting Financial Crime With Explainable AI
Award-winning AML & CFT technology powered by explainable AI increases your risk coverage, helps you identify more crime, and reduces your false positives. Combine AML transaction monitoring, payment screening, and pKYC in one tool & add fraud detection for even more comprehensive coverage.
Offices: Friedenstraße, 22B / i3, Munich, Bayern 81671, DE
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