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Hong Kong, Hong Kong Island, Hong Kong S.A.R. • On-site
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Manage the technical and operations department to ensure smooth product health monitoring and timely customer query resolution. Oversee technician productivity, fitment capacity, and hardware development testing while managing stock and consumables.
Requires a Bachelor's degree in Engineering and at least 5 years of experience in team management. Candidates must be proficient in English and Mandarin with strong analytical skills and a background in customer service.
Are you a dynamic leader with a strategic mindset and able to manage a diverse team?
Do you take ownership, embrace challenges and love problem-solving?
Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.
Appreciate your perusal on our company background prior to the interview. Karooooo
Manage and ensure smooth operation, improve effectiveness within the operation department.
Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
Monitor the daily fitment statistics and be responsible for technicians’ productivity.
Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
Plan and manage fitment capacity (people), and provide fitment guidelines to team
Perform daily technical maintenance management functions (hardware development testing)
Manage stock and consumables for required for fitment activities
Provide products and systems training to internal employees and customers when required.
Review and approve all billing reports from various service providers.
Bachelor Degree in Engineering with outstanding academic performance
Minimum of 5 years’ experience in team management. Experience in a similar industry is an added advantage
Proven track record in customer service
Proficient in English and Mandarin (to liaise with Chinese speaking customers)
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Technically independent with good initiative
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
Vehicles knowledge is a plus
The home of connected operations.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience. Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally. Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
Offices: 2 Aljunied Avenue 1, #06-11, Singapore, 389977, SG · Grosvenor Corner, 195 Jan Smuts Ave, Rosebank, Johannesburg, Gauteng 2196, ZA · Letjen S. Parman St No. Kav. 28, SOHO Capital Podomoro City Lt 16, Suite #06, Jakarta, West Jakarta 11470, ID · 825 อาคารไพโรจน์กิจจา ชั้น 9C, Debaratna Rd, Bang Na, Bangkok, Bangkok, 10260, TH · SM Cyber Makati One, 4th, 373 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines, Manila, Makati, PH
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