Customer Service Representative: Society Account Manager
Hagerstown, Maryland, United States · Hybrid
$34k–$58k/yr
Entry level$1.8B raised
Job Summary The Society Account Manager delivers world-class customer service with a high level of professionalism, diplomacy, and knowledge about society partners and their journals. Our values propel us to put the cust…
Skills: Customer service, Membership management, List management, Invoicing, Communication skills
DCM, Inc.
Dispensary Fulfillment Supervisor - Job ID 1833855
Hagerstown, Maryland, United States · On-site
Mid level
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Stelic LLC in Germantown, MD seeks Project Controls Engineer(s). Develop and maintain project schedules using Primavera P6 or Microsoft Project; analyze project progress and performance against baseline schedules; prepar…
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DCM, Inc.
Fulfillment & Inventory Manager - Job ID: 1829895
Hagerstown, Maryland, United States · On-site
Senior
The shift for this role is Monday - Friday, 7am - 3:30pm Growing medical and recreational cannabis manufacturers on the East Coast. Our mission is simple: grow the highest-quality weed at prices everyone can afford. We'r…
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Job DetailsJob Location: West Division - Hagerstown, MD 21740To develop property and provide finished lots for home construction; assist Division Vice President of Land with engineering and operations of community land d…
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BJ's Restaurants, Inc.
Senior Restaurant Manager
Hagerstown, Maryland, United States · On-site
Mid level
Overview Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restaurants! We are committed to our CRAFT: Connection, Respect, Advancement, Fun, and Trust **NOW HIRIN…
The Society Account Manager acts as the primary liaison between the company and society partners to manage membership services and subscriber benefits. They are responsible for overseeing billing, coordinating membership lists, and ensuring service-level agreements are met through proactive communication.
Requirements
Candidates must have at least one year of experience in customer service, membership management, or invoicing. A high school diploma or equivalent is the minimum educational requirement for this role.
Full job description
Job Summary
The Society Account Manager delivers world-class customer service with a high level of professionalism, diplomacy, and knowledge about society partners and their journals. Our values propel us to put the customer at the center of everything we do, honor our commitment to continuous improvement and innovation, aim high and deliver the right results, and, most importantly, win as a team.
The Society Account Manager manages the relationship between Wolters Kluwer and the society for membership/subscriber services and is the most highly visible person regarding fulfilling the membership benefits. The Society Account Manager serves as the primary source of communication with the society regarding membership lists and other membership attributes.
Communication between the society and the Society Account Manager requires the utmost tact, diplomacy, and professionalism and is guided by the Publisher, who helps provide a unified message. Society Account Manager communication is proactive and definitive for anticipating the needs of the society and their members. The publisher and the Society Account Manager work together on Membership/subscriber changes or problems and communicate these changes to the Society and the Product Line Teams.
The Society Account Manager is familiar with and complies with any service-level agreements defined between Wolters Kluwer and the society. The Society Account Manager can do so with the support of a team comprised of society member care representatives and a data control analyst (as well as members outside of the Society Services, such as publishers, circulation coordinators, marketing, etc.).
Essential Duties and Responsibilities
Liaise with Society Member Care for requesting various membership/subscriber benefits or serving as issue escalation path when member trend has been identified
Oversee society billing for assigned accounts, including maintaining billing schedules, preparing society billing based on individual contract terms, and working with Accounts Receivable to collect on past due invoices
Document and share rules of engagement with publishing and society partners with annual attribute letter that spells out our services and rules that we will follow with list management and invoicing
Communicate to Publishers any issues, updates, or status changes of society membership
Liaise with Periodical Operations to coordinate the society membership list schedule with the production schedule
Liaise with Data Control team for various data needs, such as list comparisons, list uploads, identifying data anomalies, and confirming member counts for invoicing purposes
Education
High school diploma, GED, or equivalent required
Experience
1+ years experience with one or more of the following: customer service, membership management, list management, or invoicing
Strong organization, prioritization, and communication skills
Ability to problem-solve and follow through to resolution
Advanced knowledge of Microsoft Office/Office 365 tools beneficial
Experience with CRM system such as Salesforce Service Cloud beneficial
Other Knowledge, Skills, Abilities
Strong interpersonal, written, and verbal communication skills, including articulating to management, society leaders, society members, and others
Ability to maintain professionalism and a high level of service through complex customer interactions
Ability to multitask and prioritize/change direction as needed
Well organized and able to prioritize within a fast-paced team environment
Patient and helpful to customers as well as internal key stakeholders under pressure
Travel Requirements
Minimal
Physical Demands
Normal office environment
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and requirements.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$34,000.00 - $57,500.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide.
Equal Opportunity Employer
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
Beware of Recruitment Fraud! 🔒
Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself:
- Apply only via our secure Workday hub on our Careers page.
- Our recruiters never ask for banking info or payments.
- We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail).
Report suspected fraud: [email protected]. If you've made a payment, contact local authorities.
Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
Offices: Zuidpoolsingel 2, Alphen aan den Rijn, 2400 BA, NL · 2001 Market St, Philadelphia, PA 19103, US · 130 Turner St, Waltham, MA 02453, US · 16522 Hunters Green Pkwy, Hagerstown, MD 21740, US · 9111 E Douglas Ave, Wichita, KS 67207, US
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How many Management & Leadership jobs are open in Hagerstown, MD right now?
There are currently 202 open management & leadership positions in Hagerstown, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Hagerstown, MD?
Companies currently hiring include Horizon Goodwill Industries, Oshkosh Corporation, Sierra Nevada Corporation, Dollar General, Ryder Supply Chain Solutions, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Hagerstown, MD?
Yes — 16 of the 202 open management & leadership positions offer remote or hybrid work (6 remote, 10 hybrid).
How do I apply for Management & Leadership jobs in Hagerstown, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.