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$45k–$76k/yr
Full-time
associate degree
Medical coverage, Prescription drug coverage, Health savings account, Dental options, Vision options, Life insurance
Posted 8d ago
~40 hrs/week
Responsibilities
The Employee Relationship Manager is responsible for delivering financial wellness solutions and programs to commercial and corporate clients. This role involves proactive lead generation, conducting financial education seminars, and managing a portfolio of client relationships to drive business results.
Requirements
Candidates typically require an associate degree or equivalent and at least 4 years of related business or functional experience. Strong skills in relationship management, sales, and customer experience are essential for success in this position.
Full job description
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Employee Relationship Manager within PNC's Financial Wellness Solutions organization, you will be based in Frederick, MD.
PNC’s Financial Wellness Solutions offers a comprehensive suite of solutions to meet the needs of various businesses and their employees. The Employee Relationship Manager role is designed to help improve employee financial wellbeing, strengthen employee financial awareness, and increase convenience through digital banking that includes money management tools. As an Employee Relationship Manager you will work in an outbound sales capacity, facilitating in-person new hire orientations, delivering financial education seminars and multi-faceted benefits programs to the employee base within our clients’ organizations.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Responsible for the delivery of financial wellness solutions and programs to the workforce of commercial and corporate banking clients and prospects.Responsible for acquiring and deepening relationships across all applicable financial wellness solutions. Achieves business results through leadership of and productive collaboration with a wide range ofpartners. Responsible for consumer acquisition through proactive lead generation, appointments and referral generation.Delivers a differentiated client experience from acquisition through onboarding and ongoing servicing support.
Responsible for managing and growing a portfolio of clients by leveraging tools and resources to maximize business results.
Works across a broad range of partners, Identifies the resource or team of resources best equipped to meet customer needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow up.
Customer experience management--differentiates the customer experience through conversation and presentations skills and by creating exceptional experiences at events in a variety of external locations.Delivers customer well being through tailored solutions aligned with customer needs. Solves customer problemscourteously and with urgency, escalating where necessary. Acts as an advocate for clients and prospects identifying trends and unique needs of the workforce.
Influences annual marketing and communication plans based on workforce knowledge and/or client needs, including all support materials, media and content. May leverage tools to help customize annual plans including, but not limited to, participant surveys, utilization reports, and other data.
Responsible for keeping your team informed of services via Edge reports and attending relationship review meetings as necessary. May collaborate with internal/external partners to update materials as needed.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Client Relationship Building, Community Development, Competitive Strategies, Customer Loyalty, Group Problem Solving, Negotiation, New Business Development, Relationship Management
Competencies
Banking Products, Business Acumen, Customer Experience Management., Digital Awareness, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Products and Services, Selling., Understanding Customer Needs
Work Experience
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Associates
Certifications
No Required Certification(s)
Licenses
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Language Assessments
No Required or Preferred Language Assessments
Pay Transparency
Base Salary: $45,375.00 – $75,625.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 09/03/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
How many Management & Leadership jobs are open in Frederick, MD right now?
There are currently 229 open management & leadership positions in Frederick, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Frederick, MD?
Companies currently hiring include Amazon, Floor & Decor, Starbucks, Royal Farms, Thermo Fisher Scientific, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Frederick, MD?
Yes — 22 of the 229 open management & leadership positions offer remote or hybrid work (3 remote, 19 hybrid).
How do I apply for Management & Leadership jobs in Frederick, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.