Ciudad de México, Mexico · On-site
Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a grea…
Skills: Sales support, Team management, Analytical skills, Communication skills, Organizational skills
Ciudad de México, Mexico · Hybrid
Zurich, aseguradora líder a nivel internacional te invita a ser parte de su equipo como: “Underwriter V Especialista #ZAM” Objetivo: Responsable de la rentabilidad y desempeño técnico de segmentos de negocios de Property…
Skills: Underwriting, Risk management, Portfolio management, Property insurance, Energy insurance
Ciudad de México, Mexico · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Environmental Management System, ISO 14001, Environmental Legislation, Regulatory Compliance, Auditing
Banco Mercantil del Norte - BanorteCiudad de México, Mexico · On-site
Gerente de Cuentas Especiales (CDMX, Laureles) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran aliado para crecer fuerte con Méx…
Skills: Financial analysis, Capital markets, Money markets, Foreign exchange, Investment funds
Ciudad de México, Mexico · On-site
Who We Are Boston Consulting Group (BCG) is a global consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Our success depe…
Skills: Program Management, ERP Consulting, Solution Architecture, Business Process Design, Stakeholder Management
Ciudad de México, Mexico · Hybrid
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Skills: Customer Success, Stakeholder Management, Consultative Selling, SaaS, Portuguese Fluency
Ciudad de México, Mexico · On-site
$9k–$18k/mo
Job Location MEXICO CITY GENERAL OFFICE Job Description • Title of the Position: Sales Intern - Mérida, Yucatán. • Location: Mérida, Yucatán. • Work Hours: Part-time with flexible working hours • Profile: Studies in Admi…
Skills: Microsoft Excel, Power BI, Data analysis, Negotiation, Influencing
Ciudad de México, Mexico · Hybrid
About Nu Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary tech…
Skills: IT Risk Management, Cybersecurity, Regulatory compliance, Risk framework design, Cloud computing
Ciudad de México, Mexico · Hybrid
Lindt & Sprüngli is an internationally operating group of companies and the world‘s leading manufacturer of premium quality chocolate. Our exclusive products enjoy an excellent reputation worldwide. We are seeking a high…
Skills: Key Account Management, Sales Strategy, Contract Negotiation, Business Development, Strategic Planning
Ciudad de México, Mexico · Hybrid
Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every …
Skills: Hematology, Commercial strategy, Brand management, Launch readiness, People leadership
Ciudad de México, Mexico · Hybrid
Company: Description: Marsh has an exciting opportunity for a GRADUATE to join our Benefits Consulting Team in our Office in Arcos Bosques - México. What can you expect? A journey of growth and acceleration that includes…
Skills: Actuarial science, Economics, Administration, Financial analysis, Microsoft Office
Ciudad de México, Mexico · Remote OK
Project Analyst I - Mexico - Remote ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisatio…
Skills: Project coordination, Clinical research, Data management, Risk identification, Issue resolution
Ciudad de México, Mexico · On-site
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, …
Skills: Inventory control, Warehouse management, Data entry, Cycle counts, Inventory reconciliation
Ciudad de México, Mexico · Hybrid
Company:Marsh Description: Marsh has an exciting opportunity for a GRADUATE to join our Benefits Consulting Team in our Office in Arcos Bosques - México. What can you expect? A journey of growth and acceleration that inc…
Skills: Actuarial science, Economics, Administration, Financial analysis, Communication skills
Ciudad de México, Mexico · Hybrid
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Strategic problem solving, Data analysis, Analytical skills, Quantitative skills, SQL
Ciudad de México, Mexico · Hybrid
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Data analysis, SQL, Predictive analytics, Problem solving, Quantitative skills
Ciudad de México, Mexico · On-site
Salario mensual base:$15,687.50 MXN brutos más prestaciones superiores a las de ley. Ubicación: Av. Henry Ford 386, Bondojito, Gustavo A. Madero, 07850 Ciudad de México, CDMX, México. Horario: 9am a 5pm de Lunes a Sábado…
Skills: Field work, Partner management, Logistics, Last mile delivery, Microsoft Office
Ciudad de México, Mexico · Hybrid
Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders …
Skills: Business analysis, Project management, Software development lifecycle, Requirements gathering, Quality assurance
Ciudad de México, Mexico · Hybrid
Are you passionate about shaping the future of Transportation in Amazon Marketplace? Do you want to manage a complex network that handle packages from sellers and customer while implementing projects to improve their exp…
Skills: Program management, Project management, Logistics, Transportation, Data analysis
Ciudad de México, Mexico · On-site
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: Data Analysis, Business Intelligence, Sales Force Effectiveness, KPI Management, Data Visualization
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The manager will lead the Sales Operations Resolution Team to provide critical support to sales teams and ensure the successful resolution of customer delivery and operational issues. Responsibilities include training and coaching team members, distributing cases, and serving as the primary point of contact for cross-departmental coordination.
Candidates must hold a bachelor's degree in a quantitative discipline and possess at least six years of experience in customer experience or sales support. Fluency in both English and the local language is required, along with strong leadership and analytical capabilities.
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
View current job opportunities, or search on specific criteria to find jobs that match your interests
As manager of the Sales Operations Resolution Team (SORT), coordinate the team to achieve successful customer support. The team's objective is to provide critical operational support to sales teams across multiple segments, ensuring smooth resolution of delivery interruptions, operational stops, and strategic requests. SORT plays an essential role in supporting Network 2.0 rollouts and maintaining high customer satisfaction levels.
The Sales Operations Resolution Team supports sales operations of the United States and Canada. Specifically, the segments of Worldwide Sales (WWS), Customer Success Management (CSM), Field Sales and Digital Sales
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Receive requests from Sales for assistance to solve customers' issues
- Develop action plans and establish follow-up steps to resolve inquiries.
- Keep close communication with customers in order to identify their business needs
- Serve as the primary point of contact across departments to coordinate and execute action plans.
- Confirm issue resolution with team members and customers
- Communicate outcomes clearly and effectively.
ADDITIONAL MANAGER DUTIES:
- Train the team agents using a train-the-trainer approach
- Coach, lead and procure team engagement
- Distribute cases among team members to ensure timely resolution
- Oversee the COPs (Customer Order Problems) cases, which total about 1,000 cases per month
- Perfoms other duties as required
Minimum Education:
- Bachelor’s Degree/equivalent in a quantitative discipline
- Spoken and written fluency in local language as well as English.
Minimum Experience:
- Six (6) years in a customer experience or sales support position, managing operational cases and coordinating across departments.
- Previous management experience is desirable.
Minimum Skills Required:
- Strong analytical, management, human relations, organizational and communication skills
- Excellent communication abilities for both internal and customer-facing interactions.
- Planning & Organizing Skills. Ability to work within tight timelines and handle multiple priorities.
- Responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams.
- Microsoft Office & PC Skills
- Presentation skills
- Leadership skills
If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.
📌 Important:
🗓️ Posting Validity: From July 31st to August 6th
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. Day one: 186 deliveries. Today: About 14.5 million.
Offices: 3650 Hacks Cross Rd, Memphis, TN 38125, US · Taurusavenue 111, Hoofddorp, North Holland 2132 LS, NL · 701 Waterford Way, Miami, Florida 33126, US
There are currently 2,253 open management & leadership positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HSBC, Amazon, Banco Mercantil del Norte - Banorte, Citi, BBVA, among others. Browse the listings above to see every active employer.
Yes — 985 of the 2253 open management & leadership positions offer remote or hybrid work (207 remote, 778 hybrid).
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