Olala!Bucharest, Romania · On-site
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Olala!
Bucharest, Romania • On-site
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Lead and optimize all hotel operational functions to ensure exceptional service standards and superior guest experiences. Accountable for operational performance, financial results, and the leadership of the hotel management team across all key departments.
Requires extensive operational leadership experience within the hospitality industry and a strong understanding of hotel performance metrics. Candidates must possess advanced English skills and proficiency in hospitality technology solutions for data-driven decision-making.
We are looking for an experienced Director of Operations with a strong background in the hospitality industry to lead and optimize all hotel operational functions, ensuring exceptional service standards, superior guest experiences and strong business performance.
This role provides full accountability for operational performance, guest satisfaction and financial results. It involves direct leadership of the hotel management team across all key departments.
Key Responsibilities
Oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, Spa and other guest-facing services
Drive operational excellence and ensure the achievement and continuous improvement of key performance indicators, including occupancy, ADR, RevPAR, guest satisfaction, and profitability
Implement and maintain exceptional service standards, ensuring a consistently outstanding guest experience
Collaborate closely with the General Manager in defining and executing operational, commercial, and business development strategies
Monitor financial performance, manage departmental budgets and identify opportunities for cost optimization and revenue growth
Analyze guest feedback, operational data and performance metrics to identify improvement opportunities and implement corrective actions
Lead, coach, and develop department heads, fostering accountability, collaboration and high performance across the organization
Promote a culture of excellence, continuous improvement, innovation, and guest-centricity
Identify, lead and support operational improvement initiatives, process optimization projects and digital transformation efforts
Leverage technology, data analytics, and hospitality management systems to enhance operational efficiency, service quality and decision-making
Ensure compliance with company policies, brand standards, health and safety regulations and all applicable legal requirements
Work closely with internal and external stakeholders to support the hotel's strategic objectives and long-term growth
Candidate Profile
Relevant experience in a similar role or in operational leadership positions within hotels
Strong understanding of key hotel performance metrics, including occupancy, ADR, RevPAR, guest satisfaction and profitability
Excellent leadership, organizational, communication and decision-making skills
Results-oriented mindset with a strong focus on service excellence and guest experience
Strong affinity for technology and data-driven decision-making
Experience working with hospitality technology solutions, including PMS, RMS, CRM, channel managers and other hotel management systems
Ability to identify and implement opportunities for process optimization, automation and operational improvement through technology
Strong analytical skills with the ability to translate data into actionable business decisions
Advanced level of English
Nice to Have
Experience in operational optimization, hotel repositioning or business transformation projects
Experience leveraging data analytics, revenue management systems and operational dashboards to drive performance and decision-making
Exposure to digital transformation initiatives, process automation, or AI-enabled solutions within the hospitality industry
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