Director of Product Management, Monitoring Platforms
Boca Raton, Florida, United States · On-site
Senior+
Summary: ADT is seeking a Director of Product Management, Monitoring Platforms to lead the development and evolution of our Monitoring platform, which facilitates and enables ADT response to burglar, fire, panic, and oth…
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Director of Product Management, Monitoring Platforms
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Full-time
Posted 91d ago
~40 hrs/week
Responsibilities
Lead the strategy and evolution of ADT's monitoring platform to ensure reliable and rapid response to critical alarms. Coordinate across engineering and operations teams to deliver scalable solutions and AI-driven enhancements.
Requirements
Requires 7-10+ years of product management experience with a proven track record of leading 0 to 1 product development. Preferred expertise includes AI/ML, platform infrastructure, and experience within the security or life safety industries.
Full job description
Summary:
ADT is seeking a Director of Product Management, Monitoring Platforms to lead the development and evolution of our Monitoring platform, which facilitates and enables ADT response to burglar, fire, panic, and other critical alarms in real time. This role is responsible for ensuring the platform delivers reliable, rapid, and compliant alarm handling to protect customers and property when every second counts.
Duties and Responsibilities:
Product Strategy & Innovation
Define and execute product strategy for ADT's monitoring platform, focusing on reliability, speed, and operational excellence
Identify and prioritize enhancements that improve alarm detection, response workflows, and agent effectiveness.
Translate urgent operational needs and regulatory changes into actionable product direction and measurable outcomes.
Roadmap & Prioritization
Lead development and ongoing refinement of a prioritized product roadmap aligned to business objectives
Establish clear ownership and accountability across product initiatives
Partner with leadership to align on strategic priorities and sequencing of initiatives
Balance near-term delivery needs with long-term platform improvements
Cross-Functional Leadership
Collaborate closely with Engineering, Operations, Marketing, Customer Ops and Analytics teams to deliver high-impact solutions
Drive alignment across stakeholders and resolve ambiguity in roles, responsibilities, and execution paths
Serve as the central point of coordination for emerging technology initiatives
Product Development & Delivery
Define product requirements, user journeys, and success metrics
Lead the end-to-end product lifecycle: ideation, validation, development, launch, and iteration
Ensure solutions are scalable, reliable, and aligned with customer and operational needs
Experimentation & Growth
Design and execute experiments (e.g., pilots, A/B testing) to validate new concepts and workflow improvements
Define and track key performance indicators tied to incident response, platform reliability, and business impact.
Build repeatable frameworks for scaling successful initiatives
Minimum Qualifications:
7-10+ years of Product Management experience in technology-driven environments
Proven ability to lead 0→1 product development or new capability incubation
7+ experience managing product roadmaps and prioritizing competing initiatives
7+ years experience working cross-functionally with Engineering, Design, and Business stakeholders
Demonstrated track record of delivering measurable business outcomes (growth, adoption, revenue)
Strong analytical and problem-solving skills with a data-driven approach to decision making
Ability to operate effectively in ambiguous and fast-paced environments
Excellent communication and stakeholder management skills
Preferred Qualifications:
AI / Machine Learning
Experience working on or delivering AI/ML-powered products or features
Understanding of concepts such as:
Predictive modeling
Computer vision or sensor-based intelligence
Large language models (LLMs) and automation workflows
Experience defining AI-driven product use cases and evaluating model performance
Familiarity with experimentation frameworks for AI-driven capabilities
Additional Preferred Experience
Experience with platform or infrastructure products
Background in consumer technology, SaaS, or subscription-based business models
Experience with automation software for central station/alarm monitoring, or other critical industry/call center event handling interfaces preferred
Experience with alarm monitoring, central station, or incident management platforms
Background in security, life safety, or adjacent industries
Experience with automation software for alarm monitoring or call center event handling
Familiarity with compliance frameworks and regulatory requirements for alarm response
Experience with experimentation and growth frameworks (e.g., A/B testing, workflow optimization)
Travel:
Position to be based out of Irving, TX or Boca Raton, FL. Travel to either location, 25%
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
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Which companies are hiring for Management & Leadership roles in Boca Raton, FL?
Companies currently hiring include The Boca Raton, FAU College of Engineering & Computer Science, CDM Smith, ADT Security Services, Baptist Health, among others. Browse the listings above to see every active employer.
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