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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
The Learning Enablement Product Manager will oversee day-to-day learning operations, focusing on process improvement, cost efficiency, and enhancing the learner experience. They will build stakeholder relationships, define the future roadmap for enablement activities, and ensure compliance with learning policies and regulatory standards.
Requirements
The role requires demonstrable experience in managing projects to time, cost, and quality while mitigating risks. Candidates must possess strong analytical skills to provide reporting on platform performance and the ability to define technical support models for digital learning.
Full job description
Reporting to the Head of Enablement the Learning Enablement Product Manager will be responsible for the day-to-day management of our learning operations. Enhancing the learner experience by identifying, managing, and resolving historical L&D processes, which in agreement with stakeholders. You will manage and oversee process improvement, focusing on cost efficiency, leading customer service, reducing duplication and data driven insights. Where possible working to see where processes can be automated. Demonstrable experience of managing projects to time, cost and quality whilst managing and mitigating risks/issues
•Working with the business you will be required to build excellent relationships with the key stakeholders and help define the future roadmap for Enablement activities. In addition to the technology, you will also have accountability for leading operational support.
•Building and owning a playbook resource to help stakeholders understand the art of the possible. You will define technical support models and processes that will help support the digital learning experience all employees receive.
•You will be expected to demonstrate the following key attributes:
•Prioritise issues and define solutions.
•Become an expert and demonstrate deep content knowledge.
•Identify ways to improve processes so they are lean and efficient while meeting business delivery requirements.
•Proactively identify features to be delivered based on voice of the customer and key business stakeholder discussions.
•Provide appropriate reporting around platforms, with regards to performance, change requests, SLA compliance and process improvement.
•You will be responsible for always ensuring alignment with our learning policies and with ISQM1, providing evidence of compliance when required by SoQM test teams or for FRC reporting.
KPMG in India including KPMG Global Services (KGS). Connect with us at http://social.kpmg/contactus
Industry
Business Consulting and Services
Company size
10,001+ employees
Headquarters
Gurugram, Haryana
LinkedIn followers
3,696,132
KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in September 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
KPMG entities have a domestic client base of over 2700 companies. Our global approach to service delivery helps provide value-added services to clients.
Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients.
Offices: Building No. 10, 8th Floor, Tower B,, DLF Cyber City, Phase II, Gurugram, Haryana 122002, IN
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