Alexandria, Virginia, United States · Hybrid
Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse n…
Skills: Member Recruitment, Member Retention, Data Integrity, Customer Service, Microsoft Dynamics 365
Alexandria, Virginia, United States · Remote OK
Volunteers of America National Services (VOANS) is seeking an Asset Manager to represent owner and sponsor interests across our housing portfolio. This role plays a critical part in ensuring our properties operate at opt…
Skills: Financial Analysis, Property Management, Real Estate Finance, Regulatory Compliance, Budgeting
Alexandria, Virginia, United States · On-site
$65k–$72k/yr
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager, you’re not just ove…
Skills: Front Office Operations, Hospitality Management, Leadership, Teamwork, Guest Experience
Alexandria, Virginia, United States · On-site
Description The Senior Director, Sales - AERO International is a senior commercial leadership role with full accountability for order intake and revenue performance for AERO International. This position leads AERO global…
Skills: Commercial Leadership, Business Development, Strategic Partnerships, Account Management, Opportunity Management
Alexandria, Virginia, United States · On-site
Inova Mount Vernon Hospital is seeking an experienced Operating Room RN for an OR Services Leader opening. This role will support the Ortho Spine service line. Work Schedule: Full time, Days (40hrs per week). No on-call,…
Skills: Operating Room Nursing, Scrubbing, Orthopedics, Spine Surgery, Clinical Leadership
Alexandria, Virginia, United States · On-site
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee…
Skills: Customer Service, Sales, Inventory Management, Cash Handling, Communication
Alexandria, Virginia, United States · On-site
Kearney & Company is seeking a Manager to join our team supporting one of the Federal government’s largest agencies! Duties include but are not limited to: • Providing comprehensive audit advisory services to …
Skills: Audit Advisory Services, Business Process Controls, Financial Management, Internal Controls, S/4HANA Implementation
Irvine, California, United States · On-site
$85k–$140k/yr
Job Summary Brown and Caldwell (BC) is seeking an Onsite Construction Manager or Engineer with an established track record to perform subcontractor oversight and/or Owner’s Advisor (OA) services at a wide variety o…
Skills: Construction Management, Project Management, Subcontractor Oversight, Quality Control, Project Scheduling
Alexandria, Virginia, United States · On-site
$20/hr–$23/hr
Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer ret…
Skills: Automotive Systems Knowledge, Commercial Sales, Inventory Management, Team Leadership, Customer Relationship Management
Alexandria, Virginia, United States · On-site
$20/hr–$23/hr
Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer ret…
Skills: Automotive Systems Knowledge, Commercial Sales, Customer Relationship Management, Inventory Management, Team Leadership
Alexandria, Virginia, United States · On-site
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and in…
Skills: Culinary Instruction, Kitchen Management, Team Leadership, Sales Strategy, Customer Experience
Alexandria, Virginia, United States · On-site
Must have: Employable by Sharp at more than half time at award, or willing to commit to that contingently. Without this, nothing else matters. A strong AI and machine learning background. The output is an AI product and …
Skills: Artificial Intelligence, Machine Learning, R&D Leadership, Technical Writing, System Architecture
Alexandria, Virginia, United States · On-site
At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! Compensation Details $17.45 - $19.19 Hourly Commis…
Skills: Coaching and Developing Others, Effective Communication, Composure, Resourcefulness, Ethics and Integrity
Alexandria, Virginia, United States · On-site
Starting Hourly Rate / Salario por Hora Inicial: $17.25 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and cu…
Skills: Recruiting, Scheduling Software, Employment Law, Microsoft Office Suite, Workforce Management
Alexandria, Virginia, United States · On-site
$20/hr–$23/hr
Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer ret…
Skills: Automotive Systems Knowledge, Commercial Sales, Customer Relationship Management, Inventory Management, Team Leadership
Alexandria, Virginia, United States · On-site
$20/hr–$23/hr
Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer ret…
Skills: Automotive Systems Knowledge, Commercial Sales, Inventory Management, Team Leadership, Customer Relationship Management
Alexandria, Virginia, United States · On-site
$20/hr–$23/hr
Job Description Professional level sales position capable of supporting advanced functions on the commercial side of the business. Position is responsible for profitable growth of the commercial business via customer ret…
Skills: Automotive Systems Knowledge, Commercial Sales, Inventory Management, Customer Relationship Management, Team Leadership
Alexandria, Virginia, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Store Management, Customer Service, Cash Handling, Staff Scheduling, Food Quality Control
Alexandria, Virginia, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Store Management, Customer Service, Cash Handling, Staff Scheduling, Inventory Management
Alexandria, Virginia, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Store Management, Customer Service, Cash Handling, Staff Scheduling, Food Quality Control
Alexandria, Virginia, United States • Hybrid
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The Program Administrator supports member recruitment and retention efforts while serving as a subject matter expert for membership business processes and systems. Key duties include maintaining SOPs, managing Jira tickets, and resolving customer data discrepancies to enhance the member experience.
Candidates should possess a bachelor's degree or equivalent experience and 3-4 years of experience in association membership services. Proficiency in Microsoft Dynamics 365 or similar CRM/AMS platforms and strong technical troubleshooting skills are required.
Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care.
ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. To learn what it’s like to work at ASCO, click here.
Total Rewards:
At ASCO, we offer a competitive and comprehensive total rewards package. Our compensation philosophy and structure ensure that pay remains market-based, tied to performance, and aligned with our core values. The hiring salary range displayed accounts for a broad spectrum of factors, and the final offer will depend on an evaluation of the selected candidate's experience, training, and specialized skill sets.
In addition to base pay, this position is eligible for our robust total rewards package, which includes health, vision, and dental insurance, a 401(k) with generous contribution, health and wellness benefits, family forming benefits, education support program, generous leave, and much more!
Responsibilities
Support membership retention program through direct member outreach and other means as necessary.
Serve as the Membership business processes and systems subject matter expert in support of the Member Services department and liaise with outside department stakeholders.
Maintain documentation (SOPs) of core membership business processes and systems functions and coordinate with system product owners to facilitate team and vendor training as needed. Evaluate staff and vendor transactions to ensure correct processes are utilized.
Coordinate end-to-end Jira ticket submission and issue resolution.
Administer automatic renewal program of enrolled members.
Facilitate Emeritus and Retired membership application and processes.
Support membership payment issues including refunds, checks, and unclaimed payments.
Support membership customer service cases to resolution in a timely fashion.
Rectify customer data discrepancies and support data clean-up in membership systems
Travel to Annual Meeting and other exhibits as needed for member recruitment and retention program and collective team goals.
Required Education and Experience
Bachelor’s degree or equivalent years of experience
3 – 4 years membership experience and/or experience in association membership services
Association membership database and reporting experience
Technically savvy with proficiency in Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS).
Proficiency working with Microsoft products and a willingness to adapt to new technology
Experience in assessing and troubleshooting customer technical issues
Preferred Education and Experience
Experience with advanced reporting and analytics
Competencies
Excellent time management skills with demonstrated ability to prioritize, and to complete a high volume of work and meet deadlines
Excellent organizational skills and attention to detail
Excellent collaboration and communication skills with the ability to effectively communicate with technical and non-technical audiences
Strong analytical skills, problem solving skills, and sound judgement with ability to think things through, anticipate solutions and next steps, and see the bigger picture
Ability to work effectively with a diverse group of people to facilitate the membership operations and reporting
Ability to foster and build relationships within all levels of the organization
Ability to act with integrity and professionalism
ADA/Physical Requirements
Extended periods seated or standing at a desk.
High use of computer and other office technology equipment.
Must lift up to 25 lbs
Travel
5-10 days/yr
Compensation
This is an exempt position. The hiring salary range for this position is $69,700-$84,500 annualized.
The range displayed reflects the minimum and maximum annualized salary ASCO expects to provide for a new hire for the position across the U.S. We thoughtfully determine and design offers based on the selected candidate’s relevant experience and qualifications.
Generous Benefits Package:
Hybrid Work Environment
Open Leave Policy
Paid Family Leave
13 Paid Holidays per Calendar Year
Staff Appreciation Days
401(k): 7.5% Employer Contribution
Medical/Dental/Vision
Employee Assistance Program
Fertility and Family Forming
Healthcare Concierge
Flexible Spending Account(s)
Healthcare Savings Account
Disability and Life Insurance
The Association for Clinical Oncology is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, national origin, sex, and religion.
ASCO is committed to conquering cancer through research, education, and promotion of the highest quality care.
Founded in 1964, the American Society of Clinical Oncology (ASCO) is committed to making a world of difference in cancer care. As the world’s leading organization of its kind, ASCO represents more than 50,000 oncology professionals who care for people living with cancer. Through research, education, and promotion of the highest quality care, ASCO works to conquer cancer and create a world where cancer is prevented or cured, and every survivor is healthy. ASCO’s Conquer Cancer Foundation supports the Society by funding groundbreaking research and education across cancer’s full continuum. Learn more at www.ASCO.org. Use of our LinkedIn page is subject to our Social Media Policy (http://www.asco.org/about-asco/legal/social-media-policy) as well as applicable policies of LinkedIn
Offices: 2318 Mill Rd, Alexandria, VA 22314, US
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