Resident Services Manager II Halstead Tower by Windsor and IO Piazza by Windsor - Alexandria/Arlington, VA As the Resident Services Manager II, you will play a pivotal role in overseeing the smooth operation of our commu…
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Abbott
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Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
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$73k–$99k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, 401k, Paid time off, Paid sick and safe time
Posted 15d ago
~40 hrs/week
Responsibilities
The Resident Services Manager II oversees daily community operations, focusing on resident satisfaction, move-in experiences, and renewal acquisition. They also manage financial reporting, maintenance coordination, and support sales efforts to ensure a seamless transition for new residents.
Requirements
Candidates should have 2-3 years of sales experience in retail, hospitality, or multi-family environments and proficiency in Microsoft Office 365. An undergraduate degree is preferred, along with a working knowledge of property management systems.
As the Resident Services Manager II, you will play a pivotal role in overseeing the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. Working closely with your direct manager, your responsibilities will include prioritizing key areas such as move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. This role also works closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will actively contribute to building a vibrant community that meet our residents needs today, tomorrow, and every day.
For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service.
Compensation:
Hourly: Starting at $35 or $72,800 annually. The full range is $35 - $47.73 depending on years of experience, tenure, and location.
Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.
Total Starting Annual Compensation Potential:
$87,360 ($72,800 +$14,560 bonus potential)
Benefits:
Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
Opportunities for growth—we invest in our team’s development.
Ensure timely response to resolve or escalate resident issues appropriately.
Lead resident package management efforts.
Prepare move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents.
Perform move-in day welcome appointments to greet and orient new residents to the community.
Conduct post-move in communication to residents to ensure customer satisfaction.
Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conducts post work order follow-ups to ensure customer satisfaction.
Financial Management:
Process monthly invoices in adherence to the Procurement Policy.
Proactively monitors expenses and adjusts spending in accordance with monthly operating budgets.
Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.
Sales Strategy:
Assist in the management of Funnel CRM queue management.
Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.
Administrative Support:
Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins.
Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items.
Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.
Role Expectations:
Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
Working knowledge of property management and prop-tech systems.
Qualifications:
Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills. Undergraduate degree is preferred.
Three years related experience and/or training; or equivalent combination of education and experience.
An equivalent combination of education and experience will also be considered.
Experience working in a multifamily environment and/or property management operations.
Knowledge of Funnel CRM preferred.
Knowledge of Microsoft Office 365 required.
Transferable apartment industry sales related experience preferred.
Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!
Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.
Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!
The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".
Windsor Property Management Company is an Equal Opportunity Employer.
Related keywords
Resident ServicesProperty ManagementMulti-familySalesCustomer SatisfactionFunnel CRMMicrosoft 365BudgetingProcurementMaintenance CoordinationMove-in InspectionsHospitalityRetailCommunity EngagementSocial MediaWork Order Program
Creating communities where people feel truly cared for
Industry
Real Estate
Company size
501-1,000 employees
Founded
1960
Headquarters
Boston, MA
LinkedIn followers
13,014
Windsor Communities is an award-winning property management company that owns and operates over 55,000 units across the United States. Since its founding in 1960, Windsor has invested in, developed, and created homes that deliver on the company’s mission of creating communities where people feel truly cared for.
Driven by our core values of Accountable, Inclusive, Energizing, and Courageous, Windsor associates demonstrate a shared belief in a deeper sense of home and strive to create communities that meet the unique needs of our residents. This commitment has allowed Windsor to earn recognition as the #1 property management community for overall customer satisfaction by the Kingsley Index for five consecutive years. Our people are the backbone of our success, and we strive to foster a culture of belonging where associates can thrive.
Windsor Communities is the in-house property management company of GID, a privately-held real estate investment and management firm.
Offices: High Street, Boston, MA 02110, US
Property ManagementDevelopmentRedevelopmentConstructionand Real EstateReal EstateReal estate
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