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Full-time
bachelor degree
Posted 1d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The WMS Subject Matter Expert serves as the primary point of contact for system configuration, operations, and support while ensuring effective performance. They act as a liaison between various departments and customers to manage system issues and drive continuous improvement initiatives.
Requirements
Candidates should have a bachelor's degree or equivalent and 1–4 years of relevant experience in WMS, warehouse operations, or logistics. Strong analytical, problem-solving, and communication skills are required, along with the ability to troubleshoot system issues and support IT infrastructure.
Full job description
Job Req Number: 124408 Time Type: Full Time
The WMS Subject Matter Expert (SME) serves as the primary point of expertise for Warehouse Management System (WMS) configuration, operations, and support. The role is responsible for ensuring effective WMS system performance, providing operational support, and acting as the key liaison between customers, warehouse operations, local Contract Logistics IT, APAC IT, and Global IT.
The WMS SME provides on-site Level 1 support, manages system-related issues, supports continuous improvement initiatives, and ensures adherence to established WMS standards, procedures, and best practices.
The role requires a strong understanding of warehouse operations, WMS processes, and related IT infrastructure to support business requirements and maintain operational efficiency.
a) WMS System Management & Support
Configure and maintain WMS system settings to support business processes and operational requirements.
Provide on-site Level 1 WMS support by analyzing, troubleshooting, and resolving system issues where possible.
Escalate complex system issues to IT support teams with clear documentation, including issue details, impact assessment, and replication steps.
Serve as the primary contact point between customers, warehouse operations, and Contract Logistics IT for WMS-related matters.
Document and communicate system change requests, enhancements, and improvement opportunities.
b) Operational Support & Process Improvement
Ensure compliance with WMS best practices, standard operating procedures (SOPs), and work instructions (WIs).
Support warehouse operations by ensuring effective use and functionality of WMS applications.
Participate in cross-functional improvement projects to enhance operational efficiency and system performance.
Identify opportunities for continuous improvement and contribute towards process optimization.
c) Training & Knowledge Management
Support the onboarding and training of new employees on WMS processes and system usage.
Maintain relevant WMS documentation, knowledge articles, and operational guidelines.
Share knowledge and provide guidance to operations teams on WMS-related matters.
d) IT Infrastructure Support
Maintain working knowledge of WMS-related hardware and equipment, including:
RF handheld devices
Printers
Workstations
Other supporting IT equipment
e) Compliance & Workplace Standards
Maintain a high standard of work quality and operational discipline.
Ensure compliance with workplace safety requirements, SOPs, and company guidelines.
Maintain a clean, safe, and organized working environment.
Perform additional duties as required to support WMS operations.
Skills Required
Strong knowledge and understanding of Warehouse Management Systems (WMS).
Good analytical and problem-solving skills, with the ability to troubleshoot system issues.
Strong understanding of warehouse operations and logistics processes.
Ability to analyze operational issues and determine appropriate solutions within defined procedures.
Good organizational and administrative skills.
Strong interpersonal and communication skills, both written and verbal.
Ability to collaborate effectively with customers, operations teams, IT teams, and management.
Ability to manage multiple priorities and work independently.
Knowledge of Microsoft Office applications and reporting tools.
Ability to understand and apply WMS best practices and standard operating procedures.
Experience and Qualification
Bachelor’s degree or equivalent qualification preferred.
Minimum 1–4 years of relevant experience in WMS, warehouse operations, logistics, or related fields.
Prior experience supporting Warehouse Management Systems is required.
Experience in warehouse processes, operational workflows, and logistics best practices.
Experience in system troubleshooting, user support, and process improvement initiatives is preferred.
Ability to successfully complete required background checks and applicable compliance requirements.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1976
Headquarters
Hedehusene
LinkedIn followers
1,424,874
Total funding
$6.4B
At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers.
Close to 150,000 employees in over 90 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
DSV is a dynamic organisation that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
Read more at www.dsv.com.
Offices: Hovedgaden 630, Hedehusene, 2640, DK
Global transport and logisticsAir freightSea freightRoad transportRail freightSpecial project transportContract logisticsWarehousingSupply chainHealthcare logistics
How many Logistics jobs are open in Singapore, Singapore right now?
There are currently 1,170 open logistics positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Singapore, Singapore?
Companies currently hiring include DSV - Global Transport and Logistics, Applied Materials, A.P. Moller - Maersk, ST Logistics, KLA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Singapore, Singapore?
Yes — 107 of the 1170 open logistics positions offer remote or hybrid work (9 remote, 98 hybrid).
How do I apply for Logistics jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.