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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$44k–$60k/yr
Temporary
22 Vacation Days, Mental Health Support, Physical Health Support, LinkedIn Learning, L&D Budget, Fair Local Market Pay
Posted 15d ago
~40 hrs/week
Responsibilities
Scale ground transportation operations across European markets by managing supply partnerships and balancing supply-demand dynamics. Drive profitability and operational excellence through pricing adjustments, cost management, and the leadership of regional supply teams.
Requirements
Requires over 5 years of experience in strategy or operations with a strong background in partnership management and analytical decision-making. Must be fluent in English and Italian and be available for regular regional travel.
Full job description
At Blacklane, we are looking for a Senior Operations Manager to join us in Rome or Milan, Italy, on a 1-year fixed-term contract. In this role, you will scale operations across your designated European markets and help make us a preferred partner for our supply partners, including professional chauffeurs. You will balance supply and demand dynamics, strengthen partner engagement, and drive operational excellence while managing cost efficiency and profitability. You will report to the Head of Market Expansion for our Europe Cluster.
YOUR CHALLENGE:
Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level.
Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.
Represent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements.
Contribute to shaping the global supply strategy.
Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.
Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.
Build and maintain long-term strategic relationships with supply and corporate partners.
Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions.
Work as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions.
Grow, lead, and develop the team managing the chauffeur supply side in the region.
Build strong analytical and relationship management capabilities within your team.
Enable clear data storytelling and performance ownership across markets.
ABOUT YOU:
5+ years of experience in strategy, operations, or a similar role in a dynamic environment.
A strong understanding of partnership management and relationship-driven business models.
A highly analytical approach and the ability to interpret supply and demand dynamics and translate data into action.
Experience managing KPIs, margin performance, and operational roadmaps.
Excellent interpersonal skills and the ability to build trust quickly with partners and internal stakeholders.
Experience as a skilled negotiator, able to structure win-win outcomes while protecting commercial performance.
Comfort operating in uncertain and rapidly changing market environments.
Experience leading and developing teams.
The ability to communicate insights clearly through data storytelling.
Fluency in English and Italian.
Availability for regular travel across the region (approximately 25–40%).
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Our Company Culture & Values
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.
Care - We are invested in each other's well-being and professional growth.
Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
Excellence - We understand our customers so we can exceed expectations.
We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.
We welcome and actively support employees to create or join the communities that are important to them.
Why join us in a Blacklane on the fast lane?
🌴 22 vacation days per year, increasing with tenure 💪 Your Mental and Physical Health → No compromise with Nilo and Wellhub 🎓 Continuous learning through LinkedIn learning and L&D budget 🚀Fair pay tailored to local markets. €44,000–€66,000 🚘 Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and
Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!
We place great value on equal opportunities. Therefore, we welcome everyone to apply!
We believe that being open about compensation is an important part of building trust and creating a fair candidate experience. Our reward strategy is built to support consistency, fairness, and clarity across the organization. Where an offer would sit within this range depends on objective factors such as role scope, relevant experience, critical skills, and internal consistency at the same level. It is not based on salary history or negotiation alone.
Blacklane will never ask you to pay money towards any job application. Do not make payment to anyone pretending to be from Blacklane during your recruitment process. If you suspect any scam-relevant activity, please talk to us as soon as possible. We're here to take care of you throughout the recruitment process.
The global chauffeur service that’s delivering excellence everywhere.
Industry
Travel Arrangements
Company size
201-500 employees
Founded
2011
Headquarters
Berlin
LinkedIn followers
36,805
Total funding
$204M
Blacklane exists to take the stress out of traveling. Our global chauffeur service elicits that gentle exhale that comes so naturally to our guests once they relax into our backseat, knowing that they’re taken care of. In the back of one of our pristine vehicles, our guests can find their rhythm and reclaim their headspace before they arrive at their destination feeling their very best.
Blacklane serves guests no matter where they’re bound, offering airport transfers, in-city rides, and longer city to city journeys in over 60 countries. Since 2017, we’ve been carbon offsetting every ride, ensuring that we care for our planet just as we do for our valued guests, partners, and staff.
Offices: Feurigstrasse 59, Berlin, 10827, DE · 17 Street 11, Umm Ramool - Dubai - United Arab Emirates, Dubai, Dubai, AE
How many Logistics jobs are open in Milan, Italy right now?
There are currently 354 open logistics positions in Milan, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Milan, Italy?
Companies currently hiring include Amazon, Delivery Hero, PwC, Buccellati, Radius, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Milan, Italy?
Yes — 129 of the 354 open logistics positions offer remote or hybrid work (11 remote, 118 hybrid).
How do I apply for Logistics jobs in Milan, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.