Milan, Lombardy, Italy · Hybrid
$38k–$42k/yr
At Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. As Europe’s leading experience brand, we are entering an exciting new chapter - evolving from a gift …
Skills: People management, Key account management, Sales strategy, Coaching, Leadership
Paris, Ile-de-France, France · On-site
CDD – Merchandiser (H/F) CDD 3 mois jusqu'au 25 décembre 2026 Secteur IDF Est: départements 75, 91, 94, 93, 77, 51 En binôme avec un(e) Chef de Secteur confirmé(e), vous contribuez à créer une dynamique commerciale forte…
Skills: Merchandising, Sales, Negotiation, Retail management, Product referencing
Milan, Lombardy, Italy · Hybrid
Chi siamo Smartbox è il leader europeo nel mercato delle esperienze regalo. Ogni giorno aiutiamo milioni di persone a creare ricordi indimenticabili, offrendo esperienze uniche. Per il nostro team Supply Chain siamo alla…
Skills: Demand Planning, Data Analysis, Microsoft Excel, Inventory Optimization, Market Trend Analysis
Dublin, Leinster, Ireland · Hybrid
We exist to be the go-to companion, empowering everyone to transform their free time into experiences. At Smartbox Group, we believe that real-life experiences help us thrive, connect, and become the best versions of our…
Skills: French Copywriting, English Fluency, UX Writing, CRM Copywriting, Content Strategy
Reims, Grand Est, France · On-site
CDD – Merchandiser (H/F) CDD de 3 mois jusqu'au 25 décembre 2026 Secteur Reims Grand Est ( départements 51, 77, 55, 54, 52) En binôme avec un(e) Chef de Secteur confirmé(e), vous contribuez à créer une dynamique commerci…
Skills: Merchandising, Sales, Negotiation, Retail Distribution, Market Share Development
Poitiers, Nouvelle-Aquitaine, France · On-site
CDD – Merchandiser (H/F) CDD 3 mois jusqu'au 25 décembre 2026 Secteur Centre Ouest (départements 17, 79, 86, 36, 16, 87, 23, 19) En binôme avec un(e) Chef de Secteur confirmé(e), vous contribuez à créer une dynamique com…
Skills: Merchandising, Sales, Negotiation, Reporting, Competitive Intelligence
Nantes, Pays de la Loire, France · On-site
CDD – Merchandiser (H/F) CDD 3 mois jusqu'au 25 décembre 2026 Secteur Pays de Le Loire ( départements 44, 85, 49, 53) En binôme avec un(e) Chef de Secteur confirmé(e), vous contribuez à créer une dynamique commerciale fo…
Skills: Merchandising, Sales, Negotiation, Market Share Development, Reporting
Nancy, Grand Est, France · On-site
CDD – Merchandiser (H/F) CDD 3 mois jusqu'au 25 décembre 2026 Secteur Grand Est ( départements 54, 57, 67, 68, 90, 70, 88, 52) En binôme avec un(e) Chef de Secteur confirmé(e), vous contribuez à créer une dynamique comme…
Skills: Merchandising, Sales, Negotiation, Reporting, Competitive Intelligence
Paris, Ile-de-France, France · Hybrid
Stage à pourvoir à partir de septembre 2026 Lieu : Paris 2 - Métro 3 - Durée : 6 mois Indemnités de stage + tickets resto + 75% Navigo Vous êtes à la recherche d’un stage responsabilisant dans une entreprise innovante ? …
Skills: Product Development, Marketing Strategy, Competitive Analysis, Copywriting, Content Creation
Dublin, Leinster, Ireland · Hybrid
About Smartbox: We exist to be the go-to companion, empowering everyone to transform their free time into experiences. At Smartbox Group, we believe that real-life experiences help us thrive, connect, and become the best…
Skills: Product Management, Ecommerce, AI/ML Integration, A/B Testing, Agile Methodology
Paris, Ile-de-France, France · Hybrid
Context Smartbox is one of Europe's leading experience gift companies, selling over 3 million gift boxes per year and enabling more than 2 million experiences booked annually through a network of 30,000+ partners across …
Skills: Growth Marketing, Go-to-Market Strategy, Multi-channel Marketing, Performance Analysis, ICP Definition
Parede, Portugal · Hybrid
A Odisseias está à procura de expandir a sua equipa Corporate com um(a) B2B Senior Account Manager com forte ADN comercial, foco no mercado corporativo e mentalidade hunter. Fazemos parte do Grupo Smartbox, presente em 1…
Skills: B2B Sales, Lead Generation, Consultative Selling, Pipeline Management, Contract Negotiation
Dublin, Leinster, Ireland · Hybrid
About Smartbox: We exist to be the go-to companion, empowering everyone to transform their free time into experiences. At Smartbox Group, we believe that real-life experiences help us thrive, connect, and become the best…
Skills: AWS, Terraform, Kubernetes, Helm, ArgoCD
Parede, Portugal · Hybrid
A Odisseias está à procura de expandir a sua equipa de Customer Service (CS) com um(a) Customer Service Agent – Inbound & Outbound. Fazemos parte do Grupo Smartbox, presente em 10 países europeus, mantendo o nosso propós…
Skills: Omnichannel Management, Inbound Customer Service, Outbound Contact, CRM Tools, Artificial Intelligence
Dublin, Leinster, Ireland · Hybrid
We exist to be the go-to companion, empowering everyone to transform their free time into experiences. At Smartbox Group, we believe that real-life experiences help us thrive, connect, and become the best versions of our…
Skills: Vue 3, TypeScript, Tailwind CSS, AI-augmented Tooling, Prompt Engineering
Dublin, Leinster, Ireland · Hybrid
Created in 2003, Smartbox is the French and European number 1 in experience gifts, with 6.5 million boxes sold each year, around €350 million annual turnover, in a gift box market, offering the widest range of experience…
Skills: SQL, Tableau, Looker, Metabase, Power BI
Parede, Portugal · Hybrid
Work in Lisbon for the Spanish market in a dynamic company with fixed schedule and a hybrid working model! This is an exciting opportunity for a customer & relationship focused individual, with great attitude and work et…
Skills: Customer Service, B2B Support, Communication Skills, Spanish, English
Parede, Portugal · Hybrid
Work in Lisbon for the Italian market in a dynamic company with fixed schedule and a hybrid working model! This is an exciting opportunity for a customer & relationship focused individual, with great attitude and work et…
Skills: English Communication, Italian Fluency, Customer Service, B2B Support, Problem Solving
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The role involves leading and developing a team of account managers to meet retention and growth targets while managing a portfolio of strategic top-tier partners. You will collaborate with sales leadership to shape commercial strategy and ensure operational excellence across the team.
Candidates must have at least 2 years of people management experience in a sales environment and proven expertise in key account management. Proficiency in Italian and English, along with strong analytical skills and experience with CRM tools, is required.
At Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. As Europe’s leading experience brand, we are entering an exciting new chapter - evolving from a gift box company into an experience company.
Mission
As Team Lead & Key Account Manager for Smartbox Italy - EPD, your mission is twofold: to lead, coach and develop a team of 3 Account Managers/Key Account Managers so they consistently deliver on partner retention and growth targets, and to personally manage a portfolio of our most strategic, top-tier partners as their trusted senior advisor.
You will set the standard for Account Management excellence in Italy - translating company strategy into clear team objectives, removing obstacles for your Account Managers, and stepping in directly on the highest-value relationships. You'll work together with the Head of Sales for Southern Europe to shape local commercial strategy, while ensuring day-to-day processes (pipeline hygiene, business reviews, KPI tracking) are embedded across the team.
Responsibilities
The role's duties are evaluated across the following dimensions:
People Management & Team Leadership:
Key Account Management (own portfolio):
Requirements
Required skills and characteristics, which support the dimensions above, include:
What we offer
Believing that life is more fulfilled through experiences than physical goods, Smartbox Group invented the concept of experience gifts, to offer unforgettable memories. In a world where people are more than ever looking for time for themselves, and are seeking meaningful relationships, offering someone the possibility to experience something rather than offering a material gift is the most valuable and thoughtful way to tell your loved ones you love them. At Smartbox Group, all our energy and creativity are focused on the idea of providing the most beautiful gift to offer and to receive 🎁 With nearly 15,000 different products in various leisure themes : Stays, Wellness, Adventure, Gastronomy… we allow people to enrich their lives with moments of sharing, moments of emotions and unforgettable memories, by living experiences or by offering them. Living more than owning, sharing more than having is more than ever a fundamental trend in our society and that is exactly what we offer at Smartbox Group. Present in 11 countries, with 7 million experience gifts sold per year for an annual business volume of nearly 500 million euros, Smartbox Group employs 1,100 people in Europe and more than 41,000 European partners trust us (hotels, restaurants, wellness centres, oudoor activities…). Do you also want to inspire people to experience life ? Join the pioneer & European leader of experience gifts!
Offices: Joyce's Court, Talbot St, Dublin, 1, IE
Believing that life is more fulfilled through experiences than physical goods, Smartbox Group invented the concept of experience gifts, to offer unforgettable memories. In a world where people are more than ever looking for time for themselves, and are seeking meaningful relationships, offering someone the possibility to experience something rather than offering a material gift is the most valuable and thoughtful way to tell your loved ones you love them. At Smartbox Group, all our energy and creativity are focused on the idea of providing the most beautiful gift to offer and to receive 🎁 With nearly 15,000 different products in various leisure themes : Stays, Wellness, Adventure, Gastronomy… we allow people to enrich their lives with moments of sharing, moments of emotions and unforgettable memories, by living experiences or by offering them. Living more than owning, sharing more than having is more than ever a fundamental trend in our society and that is exactly what we offer at Smartbox Group. Present in 11 countries, with 7 million experience gifts sold per year for an annual business volume of nearly 500 million euros, Smartbox Group employs 1,100 people in Europe and more than 41,000 European partners trust us (hotels, restaurants, wellness centres, oudoor activities…). Do you also want to inspire people to experience life ? Join the pioneer & European leader of experience gifts!
Offices: Joyce's Court, Talbot St, Dublin, 1, IE
