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Full-time
high school, associate degree, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401k With Company Match, Life Insurance, Short-term Disability
Posted 18d ago
~40 hrs/week
Responsibilities
The Operations Manager is responsible for leading the service department, managing technician scheduling, and overseeing fleet maintenance and DOT compliance. They are tasked with driving operational efficiency, managing the department budget, and developing high-performing service teams.
Requirements
Candidates must have 5+ years of experience in service operations or field service management and previous leadership experience. Proficiency in Microsoft Office 365 and a valid driver's license are required.
Full job description
ENGINEERING A FRAMEWORK OF EXCELLENCE.
THE SERVICE DEPARTMENT RUNS BECAUSE YOU RUN IT.
Build the system. Lead the team. Own the outcome.
DuraServ is looking for an Operations Manager who builds high-performing service teams, drives operational efficiency, and holds the department to the standard the business depends on.
The Service Department Is the Revenue Engine. You're the Architect.
DuraServ's branch service departments deliver commercial dock and door solutions to warehouses, distribution centers, and industrial facilities across the country. The technicians in the field are the face of the company — and the Operations Manager is the person who makes sure they're scheduled, equipped, trained, and accountable to the standard DuraServ's customers expect.
As Operations Manager, you own the full service department — backlog management, technician scheduling, fleet oversight, project execution, budget control, and personnel development. You're not just keeping the lights on. You're building a department that performs consistently, retains its best people, and improves every quarter.
If you build operational frameworks that outlast your direct involvement — and you want a role where the results are yours to own — this is it.
What You'll Own
The Operation
Manage day-to-day service department operations — scheduling technicians, dispatching work orders, managing backlog, and coordinating reactive service calls with urgency and precision
Oversee project execution from start to finish — ensuring planned work is completed on time, within scope, and to the quality standard the customer was promised
Manage fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports (DVIRs), identifying maintenance issues, and ensuring full DOT compliance
Prepare and manage the department budget — controlling costs, aligning spend with company financial goals, and maintaining the financial discipline that keeps the branch profitable
The Team
Supervise service technicians and department staff — setting clear expectations, providing consistent feedback, and holding the team accountable to performance and behavior standards
Build and execute individual development plans for team members — you improve the people, and the people improve the department
Drive employee retention through coaching, recognition, and a culture where high performers are protected and rewarded
Ensure all team members are adequately trained, properly licensed, and equipped to perform their roles safely and effectively
The Performance
Monitor and drive department KPIs — productivity, efficiency, quality of work, and regulatory compliance are tracked, reported, and improved continuously
Partner with branch sales leadership to ensure service capacity supports revenue commitments and customer expectations are met at every level
Maintain positive relationships with internal teams and external customers — you are the operational point of escalation and the standard-setter for how the department engages with the business
Who You Are
You don't just manage the work — you design how the work gets done. Your departments run better after you leave than they did when you arrived.
An operational architect — you see inefficiency as a design problem, not a personnel problem; you build systems that create consistency before issues surface
A people developer — your best technicians are better at their jobs because you invested in them deliberately; your team retention reflects your leadership
Financially literate — you manage a budget like it's your own money, evaluate P&L with fluency, and make resource allocation decisions grounded in data
A strong communicator — with technicians on the floor, sales partners in the branch, and customers who need a straight answer when something goes wrong
Mechanically informed — you don't need to be a technician, but you understand mechanical systems and DOT compliance well enough to lead the people who are
Process-disciplined — your scheduling is tight, your fleet documentation is current, your KPIs are tracked, and your team knows exactly where they stand
What We're Looking For
Required
Previous leadership experience is required — you have managed people, held them accountable, and developed them professionally
5+ years of experience in service operations, field service management, or a related operational leadership role
Demonstrated ability to manage department budgets, control costs, and drive financial performance
Working knowledge of fleet management and DOT compliance requirements
Proficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis
Valid driver's license — job site visits and 10% travel are part of this role
Preferred
High School diploma or equivalent required; associate or bachelor's degree preferred
Background in commercial door, dock equipment, mechanical services, or industrial field service
Experience with technician scheduling, dispatch, and work order management systems
What's in It for You
Competitive compensation commensurate with experience and scope
Full benefits package: medical, dental, vision, and 401K with company match
Company-provided life insurance, short-term and long-term disability
A department and team to build — with the authority and support to do it right
Visibility to branch and regional leadership — your performance directly impacts the branch P&L
National infrastructure and resources behind a local leadership role
A culture that rewards accountability, retention, and continuous improvement
A Note to the Right Candidate.
If you've been running a service department where the system works because of the processes you put in place — where your technicians perform consistently because you developed them deliberately — this is the environment that rewards that.
DuraServ's Operations Managers are the operational backbone of every branch. The quality of the service department is a direct reflection of the leader running it — and we look for leaders who take that personally.
Engineering a framework of excellence. That's not aspirational here — it's the expectation.
APPLY NOW — Operational Leaders Wanted.
Hit Apply. Tell us what department you've run, what you improved, and what your team looks like because of your leadership.
Please note: This is NOT a remote or hybrid role. On-site leadership presence is required.
About DuraServ
DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our branch service departments are the front line of every promise we make to our customers — and we hire leaders who understand what it means to be responsible for that standard.
DuraServ is an Equal Opportunity Employer.
NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS
DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.
Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.
Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.
DuraServ — Building Careers That Move Commerce Forward
As the leading provider of commercial, industrial, and residential overhead door and loading dock solutions, DuraServ has been a trusted partner for local and national customers since 2001. We serve a diverse range of industries from big-box, retail, and food and beverage to manufacturing, transportation, and logistics. Headquartered in Coppell, Texas, the company operates branches throughout the United States and Canada.
Offices: 8951 Cypress Waters Blvd, Suite 200, Coppell, Texas 75019, US
Based on 914 listings with disclosed salaries, most logistics jobs in Pennsylvania pay between $60k–$130k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in Pennsylvania right now?
There are currently 12,850 open logistics positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Pennsylvania?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Dollar Tree Stores, Tractor Supply Company, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Pennsylvania?
Yes — 488 of the 12850 open logistics positions offer remote or hybrid work (132 remote, 356 hybrid).
How do I apply for Logistics jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.