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$22/hr–$33/hr
Full-time
high school
Paid Time Off, Paid Holidays, Bereavement Leave, Time Off To Vote, Jury Duty Leave, Volunteer Time Off
Posted 28d ago
~40 hrs/week
Responsibilities
The Senior Logistics Concierge serves as an escalation point for customer requests and assists in training team members on products and processes. They monitor queues for trends, manage backlogs, and act as a liaison between the contact center and other internal departments.
Requirements
Requires a High School Diploma or GED and at least 3 years of customer service or call center experience. Preference is given to candidates with 3 years of experience in the automotive or logistics industry.
Full job description
Company
Cox Automotive - USA
Job Family Group
Customer Care Group
Job Profile
Sr Customer Care Specialist
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Variable
Compensation
Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Job Scope:
The primary responsibilities of the Senior Logistics Conciergein the Contact Centerare to assist the Contact Center Representatives and Logistics Concierges in providing exemplary customer service to our customers, clients and vendors while meeting and exceeding department metrics. The Sr Operations Concierge will support team members and the broader team with more challenging situations, monitor escalations, and act as a liaison between the Contact Center and other departments within the company.
Key Responsibilities:
Serve as an escalation point for CCRs needing assistance with more in-depth customer requests.
Assist in (or conduct) training CCRs in new products, pricing, services, and processes/procedures
Consult supervisor as needed for problem/complex request resolutions.
Provide input for improvements, diagnostic tools, and process changes.
Monitor queues to proactively look for trends, changes, and potential issues
Back log management
Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation, including central functions such as IT (Information Technology) or Product, or any such Manheim Partners.
Consult and maintain relationships with dealers and carriers to educate them about Manheim, Ready and Central Dispatch.
May also perform additional duties such as; data analysis, project management, reporting, and training.
Travel – Infrequent
Friendly and professional tone and demeanor
Can-do attitude, self-starter with a willingness to assist in all functional areas as needed.
Skills:
Capable of interacting effectively with clients and vendors as well as managers and peers.
Working knowledge and proficiency with Microsoft Office applications and Sales Force
Excellent verbal and written communications and interpersonal skills. Bi-lingual, a plus.
Effective problem solving and technical troubleshooting skills
Ability to work independently as well as in a team environment
Ability to manage multiple projects simultaneously
Ability to work different shifts (must be available from M-F 5 to 5 and Saturday)
Willingness to work overtime
Qualifications:
High School Diploma / GED Required
3 years experience with customer service and/or call center
3 years automotive industry and/or logistics experience preferred
Servant team member with ability to build strong trusted relationships
Work Environment:
Lengthy periods of sitting or standing in an office environment
Hybrid Position
Disclaimer:
The posting is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
About Cox Automotive:
Cox Automotive is a leading provider of vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. Cox Automotive, a subsidiary of Atlanta-based Cox Enterprises, includes Manheim, AutoTrader.com, Kelley Blue Book, vAuto, NextGear Capital, and a host of global businesses and brands serving clients such as auto dealers, manufacturers, and financial institutions. Headquartered in Atlanta, Cox Automotive employs 24,000 team members in over 150 locations worldwide. The company partners with more than 40,000 dealers, as well as most major automobile manufacturers, and touches over 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. Cox Automotive unites more than 20 brands in this space, providing an end-to-end solution to transform the way people buy and sell cars every day.
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Leading-edge technology. Fast, reliable services. Business-class support
Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
1898
Headquarters
Atlanta, Georgia
LinkedIn followers
17,416
Cox Business provides a wide range of technology solutions for businesses of all sizes with reliable, scalable products and services tailored to your unique needs. From fiber internet and best-in-class #cloud solutions to secure networks and advanced communication tools, we equip your business for success in today's fast-paced digital world. With our dedicated team of experts, we deliver personalized support and proactive solutions, ensuring your technology works as hard as you do. Choose Cox Business and experience the difference a true technology partnership can make.
Offices: 6305 Peachtree Dunwoody Rd, Atlanta, Georgia 30328, US
Based on 921 listings with disclosed salaries, most logistics jobs in Georgia pay between $59k–$137k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in Georgia right now?
There are currently 10,861 open logistics positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Georgia?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Dollar Tree Stores, Advance Auto Parts, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Georgia?
Yes — 542 of the 10861 open logistics positions offer remote or hybrid work (185 remote, 357 hybrid).
How do I apply for Logistics jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.