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The role focuses on protecting the controlled substance compliance program through CDD, SOM, and KYC activities. Responsibilities include conducting site visits, investigating suspicious order patterns, and ensuring adherence to DEA and state regulations.
Requirements
Requires 5+ years of experience in regulatory compliance, investigations, or pharmacy operations, with a preference for former DEA or State Board of Pharmacy investigators. A bachelor's degree is preferred along with the ability to travel 25-50% during peak periods.
Full job description
About the Role
We are seeking a Senior Compliance Specialist to strengthen and protect our controlled substance compliance program through Customer Due Diligence (CDD), Suspicious Order Monitoring (SOM), and Know Your Customer (KYC) activities. In this role, you'll evaluate customer risk, conduct investigations, support regulatory compliance, and help maintain the integrity of our closed system of controlled substance distribution.
Working closely with pharmacy customers, internal business partners, and regulatory agencies, you'll conduct site visits, assess diversion risk, analyze customer activity, and provide well-supported compliance recommendations. This role combines investigative work, relationship management, and analytical problem-solving in a collaborative, fast-paced environment.
Location: Remote with travel. Candidates based in the Houston, TX area are strongly preferred. This role requires 25 to 50% travel during peak periods for customer site visits and compliance activities.
What You'll Do
Conduct Customer Due Diligence (CDD) reviews and Know Your Customer (KYC) evaluations for current and prospective pharmacy customers.
Perform on-site customer visits to assess compliance practices, validate business operations, and support ongoing regulatory obligations.
Investigate suspicious order activity by analyzing customer purchasing patterns, reviewing supporting documentation, and making risk-based recommendations, including complex or escalated compliance matters, in accordance with company policy and regulatory requirements.
Partner with pharmacists and pharmacy personnel to gather information, resolve compliance questions, and support investigative findings.
Maintain accurate, organized documentation of investigations, customer interactions, and site visits to support regulatory readiness.
Monitor Suspicious Order Monitoring (SOM) activity, regulatory reporting, and customer accounts to identify diversion risks, evaluate system effectiveness, and ensure compliance with DEA and applicable state requirements.
Evaluate information from internal and external sources, including regulatory and public records, to support customer risk assessments and compliance decisions.
Contribute to continuous improvement by enhancing compliance processes, SOPs, reporting, and operational practices.
Stay current on evolving DEA regulations, industry guidance, and compliance best practices.
What Success Looks Like
Customer reviews, investigations, and site visits are completed accurately, consistently, and within established service levels.
Compliance decisions reflect sound judgment, thorough analysis, and well-documented findings.
Customer relationships are strengthened through professional, consultative communication.
Compliance records remain organized, complete, and inspection-ready.
Internal stakeholders receive timely guidance that supports informed compliance decisions.
Qualifications
5+ years of experience in regulatory compliance, investigations, pharmacy operations, law enforcement, or a related field.
Prior experience as a DEA investigator, State Board of Pharmacy investigator, regulatory investigator, or pharmaceutical compliance professional is highly preferred.
Bachelor's degree preferred or an equivalent combination of education and relevant experience.
Working knowledge of DEA regulations, controlled substance compliance, or pharmaceutical distribution preferred.
Excellent investigative, analytical, and critical thinking skills with the ability to evaluate complex information from multiple sources.
Excellent written and verbal communication skills with the ability to build relationships with pharmacy customers and other stakeholders.
Strong organizational skills with the ability to manage multiple investigations, customer interactions, and priorities simultaneously.
High level of integrity, sound judgment, discretion, and attention to detail when handling sensitive information.
Proficiency with Microsoft 365 applications, including Excel, Word, Outlook, and Teams, with the ability to learn specialized compliance systems.
Willingness to travel approximately 25 to 50% during peak periods for customer site visits and compliance activities.
Comprehensive Benefits
Medical, Dental, and Vision Insurance
HRA, HSA, and FSA reimbursement accounts
Basic & Voluntary Life Insurance
Short & Long-term Disability Insurance
Paid Time Off
Paid Holidays
Fitness Program Reimbursement
Employee Assistance Program
401K Savings Plan with a company match
Why Join Us
At M&D, you’ll be part of a mission that matters. We take pride in our history, but we’re building for the future, and that means investing in people who care about doing meaningful work with a strong, stable company. You’ll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.
America’s largest independent full-line and specialty pharmaceutical distributor. Est. 1841.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
1841
Headquarters
Shreveport, LA
LinkedIn followers
5,946
Morris & Dickson is the industry’s largest independent full-line and specialty pharmaceutical distributor with a singular focus of reliable, next-day delivery of drugs and related products to health systems, independent pharmacies, specialty pharmacies, and alternative care facilities. Doing business the right way since 1841, Morris & Dickson continues to grow to meet customers’ needs with over 30,000 SKUs of pharmaceutical and healthcare products found in our state-of-the-art, 12-acre automated distribution center, located in Louisiana.
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