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Full-time
high school
Posted 29d ago
~40 hrs/week
Responsibilities
The Guest Services Representative is responsible for providing exceptional customer service by managing guest check-ins, check-outs, and reservations. They also handle incoming calls, provide concierge services, and ensure the front desk area remains organized and professional.
Requirements
Candidates must have a high school diploma or equivalent, with hospitality training or experience preferred. The role requires strong communication skills, the ability to multitask in a fast-paced environment, and the physical ability to stand for extended periods.
Full job description
Description
Guest Services Representative- 402110
Department: Rooms
Reports To: GSM/AGM/GM
FLSA: Non-Exempt
Job Summary:
The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.
Key Responsibilities:
Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
Handle guest check-outs, ensuring accurate billing and payment processing.
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
Make, modify, and cancel guest reservations as needed.
Provide concierge services, such as recommending local attractions, restaurants, and activities.
Maintain a tidy and organized front desk area.
Assist with luggage handling and other guest services as required.
Uphold the hotel’s standards of quality and hospitality at all times.
Qualifications:
High school diploma or equivalent required; some college or hospitality training preferred.
Previous experience in customer service, hospitality, or related field preferred.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic computer skills; experience with hotel reservation software is a plus.
Must be able to work flexible hours, including evenings, weekends, and holidays.
Work Environment:
This job operates in a professional hotel environment.
The role routinely uses standard office equipment such as computers, phones, and photocopiers.
The noise level in the work environment is usually moderate.
Compensation
Competitive salary, commensurate with experience.
Equal Employment Opportunity:
Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
Requirements
Physical Requirements:
Ability to stand, walk, and remain on feet for extended periods.
Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
We are committed to fostering relationships rooted in trust and transparency. We are focused on fostering a people-first culture of service, collaboration, empowerment, and entrepreneurship. We are accountable for our results and strive for quality in all that we do. We strive to drive asset value for our owners through operational excellence, be exceptional stewards for our brand partners, provide world-class care for our associates, communities and guests and serve as a platform for them all to develop and grow.
How many Hospitality jobs are open in Columbus, OH right now?
There are currently 1,221 open hospitality positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Columbus, OH?
Companies currently hiring include Compass Group, Caesars Entertainment, Cameron Mitchell Restaurants, Starbucks, Concord Hospitality Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Columbus, OH?
Yes — 32 of the 1221 open hospitality positions offer remote or hybrid work (18 remote, 14 hybrid).
How do I apply for Hospitality jobs in Columbus, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.