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Full-time
Quarterly Bonus, Flexible Scheduling, Paid Time Off, Hotel Discounts, Free Room Nights, Mentorship
Posted 28d ago
~40 hrs/week
Responsibilities
Supervise front desk and guest service positions to ensure company policies are followed and high service standards are maintained. Provide leadership and training to team members while responding to guest inquiries and complaints with a positive attitude.
Requirements
Requires the ability to communicate clearly in English and provide direction to team members. Must possess knowledge of marketing and sales programs and the ability to handle financial transactions and office machinery.
Full job description
Property Location:
Drury Inn & Suites - 8805 Orion Place , Columbus, Ohio 43240
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Retirement - Company-matched 401(k)
Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
BASIC FUNCTION & JOB DUTIES:
Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.
Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thoroughknowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thoroughknowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.
Drury Hotels is 100% family-owned with more than 150 hotels in 30 states. Enjoy exceptional service, comfort, and value.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1973
Headquarters
St Louis, Missouri
LinkedIn followers
29,481
Founded in 1973, Drury Hotels Company, LLC, is a Missouri-based family-owned and operated hospitality company. Travel Happy® with more than 150 hotels across 30 states with exceptional service, comfort, and value.
Whether guests are traveling for business or leisure, they can always expect free best-in-class amenities, including hot breakfast, dinnertime snacks & drinks at 5:30 Kickback®, Wi-Fi, on-site fitness centers, refreshing pools and spas, and more.
Looking to host a corporate meeting or event? We specialize in hosting small to midsize meetings and trainings with our flexible event space. With our Meetings with More program, you enjoy no food & beverage minimums, free Wi-Fi for all attendees, and flexible rescheduling options. Learn more at druryhotels.com/meetings.
We proudly employ over 6,100 dedicated Team Members who are passionate about delivering exceptional service. Thanks to our team, we have received numerous accolades such as Forbes Best Customer Service and J.D. Power’s “Highest in Guest Satisfaction Among Upper Midscale Hotel Chains.” These awards reflect our team's unwavering commitment to guest satisfaction.
Interested in joining our family? If you are passionate about taking care of others and seeking a career instead of a job, then Drury Hotels might be right for you. Join our team and Grow Happy®.
Start your career search now at jobs.druryhotels.com.
Learn more about us at druryhotels.com/about.
Offices: 13075 Manchester Rd, Suite 100, St Louis, Missouri 63131, US
How many Hospitality jobs are open in Columbus, OH right now?
There are currently 1,221 open hospitality positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Columbus, OH?
Companies currently hiring include Compass Group, Caesars Entertainment, Cameron Mitchell Restaurants, Starbucks, Concord Hospitality Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Columbus, OH?
Yes — 32 of the 1221 open hospitality positions offer remote or hybrid work (18 remote, 14 hybrid).
How do I apply for Hospitality jobs in Columbus, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.