About Surya Inc. At Surya Inc., we are redefining the world of interior design. As a leading furnishings company, we offer a thoughtfully curated collection of design-forward furniture, rugs, textiles, lighting, wall dec…
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$50k–$65k/yr
Entry level
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Mid level$1.3B raised
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Full-time
Posted 52d ago
~40 hrs/week
Responsibilities
The specialist is responsible for processing orders and resolving customer inquiries via email and phone for hospitality clients. They act as a subject matter expert for product fulfillment and coordinate between internal departments and external clients.
Requirements
Candidates must have at least two years of customer service experience and proficiency in Microsoft Office. Strong attention to detail and experience with order entry or ticketing systems are required.
Full job description
About Surya Inc. At Surya Inc., we are redefining the world of interior design. As a leading furnishings company, we offer a thoughtfully curated collection of design-forward furniture, rugs, textiles, lighting, wall decor, and accents. Our products are available globally through interior designers, architects, procurement firms, and more. Surya Inc. proudly includes renowned brands such as Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. We’ve been honored ten times on the Inc. 5000 list of America's fastest-growing privately held companies.
Job Summary
Surya Inc. is looking for a customer service representative (CSR) with a passion for creating loyal customers. Responsible for the timely and accurate execution of requests and inquires Processes orders, resolves and responds to customer issues via email and phone contact. Acts as a subject matter expert for Contract/Hospitality customers concerning Surya, Global Views and MG+BW products, orders, and fulfillment processes. Reports to the Hospitality/Customer Service Supervisor and dotted line to Vice President of Sales. The CSR interacts with all Surya, Global Views and MG+BW departments to resolve issues for the customer.
Primary responsibilities:
Engage customers on a personal, individual non-scripted level
Manage ALL communications between internal departments and external clients and sales reps
Respond to client inquiries in a timely and professional manner
Detailed reviews of all PO’s for potential red flags
Ensure accurate order placement and fulfillment.
Accurately document all customer interactions in appropriate systems.
Troubleshoot and resolve issues to the satisfaction of customers as needed.
Input quotes into client portals and fill out client forms for manager review/signature
Liaise with clients on web access and navigation
Foster a strong collaborative working relationship with all internal departments
Facilitate getting images and tear sheets (proposals) for customers
Other duties or projects related to orders, quotes, and project management as assigned
Verify account information on all calls.
Gain and excel in knowledge of all Surya, Global Views and MG+BW Surya products and processes.
Job Requirements:
Two or more years of experience in customer service
Demonstrates ability to accurately solve problems
Enjoys working with others in a team environment
Exceptional attention to detail is critically important
Knowledge of Microsoft office products, i.e., Excel, Outlook, Word
Experience working with order entry and ticketing systems
Demonstrate exceptional customer service skills
Exceptional attention to detail is critically important
Ability to handle multiple projects at the same time
Preferred Experience:
Greater than two years of experience in a service support role.
Freshdesk experience a plus
Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Surya inspires the world of interiors, setting the trends that drive home design.
Industry
Consumer Goods
Company size
501-1,000 employees
Founded
1976
Headquarters
White, GA
LinkedIn followers
22,438
Surya is an innovative home furnishings brand catering to a variety of lifestyles. Surya’s design-forward furniture, rugs, textiles, lighting, and wall decor are available worldwide through leading retailers, interior designers, and online stores.
The Surya family of brands includes Surya, Global Views, RST Outdoor, Mitchell Gold + Bob Williams and Livabliss.
Known for its best-in-class products and solutions-driven customer experience, Surya has been recognized on the Inc 5000 list of the nation’s fastest growing private companies 10 times.
The company's one-million-square-foot headquarters and distribution center is located near Cartersville, GA.
Offices: 1 Surya Drive, White, GA 30184, US · Showplace 4100, 211 E Commerce Ave, High Point, NC 27260, US · 595 S Broadway, Suite 118E, Denver, Colorado 80209, US · Boston Design Center, Suite 342, Boston, MA 02210, US · 6900 Airport Rd, International Centre, Suite 109, Mississauga, Ontario L4V 1E8, CA
Based on 460 listings with disclosed salaries, most hospitality jobs in Georgia pay between $48k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Georgia right now?
There are currently 8,651 open hospitality positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Georgia?
Companies currently hiring include Domino's, Compass Group, Starbucks, Taco Mac Restaurant Group, The Wendy's Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Georgia?
Yes — 261 of the 8651 open hospitality positions offer remote or hybrid work (174 remote, 87 hybrid).
How do I apply for Hospitality jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.