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Full-time
Team Member and Family Room Discounts, Flexible Schedules, Career Growth & Development, Insurance, 401k Plan and Company Match Program, Vacation Pay
Posted 30d ago
~40 hrs/week
Responsibilities
Lead the Front Desk team to ensure high levels of guest satisfaction during check-in and check-out processes. Provide professional and efficient service while supporting the overall operations of the hotel front office.
Requirements
Candidates must possess strong English communication skills and the ability to handle complex guest interactions with tact and diplomacy. Physical ability to stand and walk for extended periods and basic computer and mathematical proficiency are required.
Full job description
The Westin Tempe is looking for a FT - Front Desk Supervisor to join our amazing Front Office Team!
Hours/Shifts - AM/PM availability - including weekends and holidays
Summary of Benefits Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels Flexible Schedules Career Growth & Development Insurance Benefit Available for both Full Time and Part Time Team Members 401k Plan and Company Match Program Vacation Pay / Sick Pay – Full Time and Part Time Team Members Holiday Pay – Full Time Team Members Amazing Recognition Programs/Giving Back – Community Outreach Tuition Reimbursement
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
Front Desk Supervisor takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.
The Front Desk Supervisor plays a key leadership role in supporting and guiding the Front Desk Team to ensure a consistently high level of guest service. This position is responsible for welcoming and checking in guests, delivering courteous and efficient service throughout their stay, and ensuring a smooth check-out process - all with a focus on creating an exceptional guest experience.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergencies. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Texas Hill Country Oasis on the shores of Lake LBJ
Industry
Hospitality
Company size
501-1,000 employees
Founded
1971
Headquarters
Horseshoe Bay, TX
LinkedIn followers
5,804
Horseshoe Bay Resort is Texas’ premier full-service AAA four-diamond and Conde Nast Readers' Choice award-winning golf resort located on the shores of Lake LBJ only 45-minutes Northwest of Austin, Texas. The 400-room resort is located in the Heart of the Texas Hill Country Wine Region with more than 30 wineries located within 90-minutes of the property.
With more than 100,000 square feet of meeting space and picturesque waterfront venues, the resort is renown for destination meetings and weddings throughout the year.
The resort host several major events each year including the annual Beer By The Bay Country Music Festival, the Wine Dine and Jazz Festival and the annual Big & Bright - a Hill Country Holiday.
For reservations call 877-611-0112 or for meeting and wedding information call 830.598.7880.
Offices: 200 Hi Circle N, Horseshoe Bay, TX 78657, US
GolfLeisure Recreation & Family ActivitiesAccommodationsFood & BeverageGroupsMeetings & WeddingsResidential Real EstateMembershipLakeResort
Based on 274 listings with disclosed salaries, most hospitality jobs in Arizona pay between $55k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Arizona right now?
There are currently 6,561 open hospitality positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Arizona?
Companies currently hiring include Domino's, Starbucks, Marriott International Hotels, Inc., Aramark Healthcare+, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Arizona?
Yes — 138 of the 6561 open hospitality positions offer remote or hybrid work (82 remote, 56 hybrid).
How do I apply for Hospitality jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.