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Amica Senior Lifestyles
Culinary Floor Attendant
Oakville, Ontario, Canada · On-site
Entry level
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St. Joseph's Home Care
Program Assistant - Halton Programs
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$19/hr–$29/hr
Entry level
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Full-time
bachelor degree
Incentive program, Comprehensive benefits package
Posted 15d ago
~40 hrs/week
Remote in Canada
Responsibilities
Oversee the Advanced Resource Team and the Patient Interaction Excellence program to ensure high-quality patient support services. Lead a diverse team of specialists and coordinators while collaborating with analysts to drive continuous improvement through data-driven insights.
Requirements
Requires post-secondary education and experience in customer support or contact center environments, preferably within Patient Support Programs. Candidates must possess strong leadership skills, analytical proficiency in Microsoft Office and CRM tools, and knowledge of the Canadian reimbursement landscape.
Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Manager, Program Excellence to join our Patient Support Programs at BioScript Solutions, where we put our patients first! The Manager, Program Excellence has a strong combination of project management, performance analytics and reporting skills, client/stakeholder relations, and case management. They can effectively lead a diverse team of individuals and balance ongoing competing priorities. They are comfortable with technology and can easily adapt processes to meet the changing needs of the business. Individuals who would succeed in this role are positive, driven and committed to building best-in-class talent.
Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
What & Where: Remote & Full Time, Permanent
Closing Date: August 10, 2026
Why BioScript Solutions?
At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?
Your Mission:
Oversee the Advanced Resource Team, and engage and lead a team of Senior Reimbursement Specialists, Reimbursement Specialists, Administrative Assistants, and other key support roles for patient support programs
Oversight of NavieGo’s Patient Interaction Excellence program and leadership of a team of Patient Interaction Coordinators
Define requirements and implementation of best practices for all patient interactions, including management of performance trackers, scorecards, and feedback sharing sessions
Work in collaboration with Insight Analyst to complete data analysis, trends, and insights to guide recommendations and drive continuous improvement in Program Resourcing and Patient Interactions
Monitor the performance of direct reports to assess training needs; provide coaching and mentoring to direct reports based on feedback gathered from program managers and performance KPIs
Ensure the team and priorities are aligned with NavieGo’s strategic direction
Demonstrate a solid knowledge of public, private, and federal funding mechanisms
Support the execution of program launches / transitions / data migrations / integrations and special projects as needed
Work closely with Program Managers to backfill specific roles within each program
Manage the onboarding and offboarding process for new and existing team members to ensure team members are adequately trained to backfill program resource requirements
Support the development and implementation of quality operational initiatives and corrective action reviews
Effectively communicate and promote the services of the Advanced Resource through newsletters, presentations, and regular team updates
Leadership Responsibilities:
Provides clear direction, sets measurable goals, and holds team members accountable for performance and results.
Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning.
Fosters a high-performing, inclusive team culture that aligns with company values and business objectives.
What you bring to the table:
Education:
Post-secondary education or equivalent work experience in a related field
Experience:
Experience within the customer support industry or in a contact center environment
Experience in a Patient Support Program operations setting is considered an asset
Skills:
Knowledge of pharmaceutical industry is an asset
Knowledge of the Canadian national reimbursement landscape is an asset
Ability to lead, engage, coach, and mentor a team
Ability to work with ambiguity
Ability to work independently and in a team environment
Communicate verbally, with clarity in one on one and group situations
Proven ability to organize time, set priorities, and multi-task to meet various competing deadlines
Strong critical thinking and innovative solutions mindset
Strong analytical and problem-solving skills
Strong proficiency in Microsoft Office, Data Analytics tools and/or Excel, CRM experience / mastery and business communication tools (Smartsheet, Service Now, Lucid Chart, etc.)
English proficiency is required for this position to effectively communicate with internal and external stakeholders.
Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization
Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.
We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.
We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.
We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [email protected].
Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!
At BioScript, everything we do starts with a single question: “What’s best for the patient?” | Est. 2001 | bioscript.ca
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2001
Headquarters
Moncton, New Brunswick
LinkedIn followers
15,913
BioScript Solutions® is committed to helping patients with chronic health conditions and illnesses achieve the best possible health outcomes. With our total care approach, we simplify access to complex drug therapies and deliver full-service specialty care solutions at every stage of the patients’ treatment journey ― from our third-party logistics operations and wholesale distribution to our Coverdale infusion clinics, BioScript pharmacies and NavieGo patient support programs that serve thousands of Canadians coast-to-coast every year.
Offices: 1234 Main St, Moncton, New Brunswick E1C1H7, CA · 1393 N Service Rd E, Unit 1, Oakville, Ontario L6H1A7, CA
Patient support programsinfusion and injection clinicsnursing servicesthird-party logisticspharmaceutical wholesale distributionand Specialty pharmacyHealth CareLocalBiotechnologyPharmaceutical
How many Healthcare jobs are open in Oakville, Canada right now?
There are currently 210 open healthcare positions in Oakville, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Oakville, Canada?
Companies currently hiring include Halton Healthcare, Acclaim Health, Chartwell Retirement Residences, BioScript Solutions, AgeCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Oakville, Canada?
Yes — 19 of the 210 open healthcare positions offer remote or hybrid work (10 remote, 9 hybrid).
How do I apply for Healthcare jobs in Oakville, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.