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Full-time
bachelor degree
Paid vacation, Paid personal days, Group RRSP/DPSP plan, Group insurance plan, Annual wellness allowance, Telehealth application access
Posted 15d ago
~40 hrs/week
Remote in Canada
Responsibilities
The Program Manager will lead strategic technology deployments for healthcare customers by aligning internal teams and external stakeholders. They are responsible for managing program timelines, risks, and dependencies while ensuring contractual commitments are met.
Requirements
Candidates must have at least 5 years of relevant program or project management experience, specifically with complex technology deployments. A university degree or equivalent experience is required, along with strong communication skills and the ability to work autonomously.
Full job description
Petal is a leading Canadian healthcare orchestration and medical billing company that is transforming healthcare systems by making them more agile, efficient, and resilient through advanced analytics, actionable insights, and innovative technology solutions.
Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being named a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and help improve healthcare differently.
What you can expect when joining the team
Do you enjoy taking ownership of complex customer programs, bringing multiple teams together, and turning ambitious commitments into clear, achievable plans?
As a Program Manager, you will lead some of Petal’s most strategic technology deployments for healthcare customers across Canada. These are complex, high-visibility programs involving large enterprise and public-sector clients, multiple internal teams, and solutions that may continue to evolve during delivery.
Reporting directly to the Chief Customer Officer, you will work closely with Professional Services and partner with Product, Customer Success and other teams across Petal. You will be the person who keeps the full program moving: aligning stakeholders, clarifying decisions, managing risks and dependencies, and ensuring that Petal and the customer deliver on their commitments.
In your day to day, you will:
Lead several customer deployment programs at different stages, from RFP and planning through delivery, go-live, and adoption;
Turn contractual commitments and customer requirements into clear program plans, milestones, responsibilities, and success criteria;
Coordinate internal teams and customer stakeholders, often working closely with a Program Manager or equivalent counterpart on the customer side;
Lead customer status meetings, internal working sessions, steering committees, and executive updates;
Maintain a clear view of timelines, scope, resources, dependencies, risks, issues, and decisions across multiple concurrent programs;
Build trusted relationships with demanding enterprise and public-sector customers and communicate confidently with sponsors and senior leaders;
Work closely with Product and other internal teams to identify practical ways to close product or delivery gaps while keeping customer commitments on track;
Anticipate problems, bring forward solutions, manage escalations, and create the sense of urgency needed to keep programs moving;
Support RFP work by helping assess requirements, plan delivery, and identify dependencies before a program begins;
Help customers reach value quickly by driving an efficient path to deployment and adoption;
Contribute to internal initiatives that improve program governance, delivery methods, documentation, and project management practices when capacity allows;
Provide flexible business-hour coverage for customers across Eastern and Pacific time zones and travel occasionally for high-value workshops or customer meetings.
Your profile
You are an experienced Program or Project Manager who knows what strong delivery looks like. You are comfortable owning a complex program from top to bottom, working through ambiguity, and taking action without waiting for detailed instructions. We would love to meet you if you have:
5+ years of relevant project or program management experience, including repeated ownership of complex technology deployments;
A demonstrated track record of leading program governance, steering committees, and executive-level communications;
Experience working directly with enterprise customers, sponsors, and senior leaders in high-expectation environments;
Experience coordinating multiple teams and interdependent workstreams while managing competing priorities;
The ability to influence without direct authority and bring Product, delivery, customer, and leadership teams toward a shared outcome;
A practical, solutions-oriented approach to ambiguity, product gaps, risks, and changing requirements;
A high level of autonomy, ownership, urgency, and follow-through;
Strong written and spoken English, since most customers supported by this role are English-speaking and located outside Quebec;
The flexibility to support customers across Canadian time zones and to travel occasionally, generally no more than a few times per quarter;
A university degree or an equivalent combination of education and relevant experience.
Nice-to-have
Experience in healthcare, hospital environments, health technology, or another regulated industry;
Experience delivering programs for government or other public-sector organizations;
French-language skills;
Experience with project management platforms such as Smartsheet, Monday.com, or comparable tools;
PMP certification or graduate studies in project management;
Experience helping improve PMO, governance, or delivery practices within an organization.
Why join us
Help modernize healthcare across Canada by leading complex technology deployment programs;
Take ownership of highly visible customer programs and work closely with Petal’s Chief Customer Officer on strategic launches;
Have the autonomy to structure programs, solve complex delivery challenges, and influence important decisions;
Improve not only the programs you lead, but also how Petal plans and delivers complex customer deployments.
This is a fully remote role open to candidates based in Canada. Occasional business travel may be required , generally no more than a few times per quarter. Candidates should be able to provide reasonable business-hour coverage for customers across Eastern and Pacific time zones.
Our benefits
4 to 6 weeks of paid vacation per year;
5 paid personal days per year ;
A group RRSP / DPSP plan with employer contribution;
A complete group insurance plan, from day 1;
An annual wellness allowance;
Access to the Lumino Health™ telehealth application;
Recurring remote/hybrid work allowance; In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to.
Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.
Related keywords
Program ManagerHealthcareTechnology DeploymentRFPGovernanceSteering CommitteesEnterprise CustomersPublic SectorSmartsheetMonday.comPMPProject ManagementHealth TechnologyAnalyticsCustomer SuccessProfessional Services
Unlocking healthcare system capacity and financial efficiency with smarter decisions at every point of care.
Industry
Software Development
Company size
201-500 employees
Founded
2010
Headquarters
Québec, Québec
LinkedIn followers
12,292
Petal is a leading health technology company helping healthcare systems operate more efficiently and improve access to care. Each year, Petal helps return hundreds of millions of dollars to health authorities, clinicians, and hospitals by reducing inefficiencies across operations, optimizing patient navigation that lowers emergency department usage, and streamlines revenue and billing operations.
Our solutions enable health systems to better plan, schedule, and manage care delivery by matching supply with patient demand in real-time, so resources are used where they matter most.
Petal helps healthcare organizations:
- Plan and operate more effectively by improving patient flow, workforce planning, scheduling, and care navigation across the system
- Deliver exceptional return on investment through operational efficiencies, optimized staffing, and accurate, streamlined medical billing
- Improve access to care so patients receive the right care, at the right time, and in the most appropriate setting
Our platform supports more than 100,000 users across 3,100 hospitals and clinics and actively redirects thousands of patients away from emergency departments toward more appropriate care, freeing up ED capacity and helping patients navigate to the care they need most.
Let's expand access to care, one innovation at a time.
Welcome to Petal.
Offices: 350 Boulevard Charest Est, Suite 300, Québec, Québec G1K 3H5, CA · 5455 Avenue de Gaspé, Suite 470, Montreal, Quebec H2T 3B3, CA · 2010 - 11e Avenue, 7th Floor, Regina, Saskatoon S4P 0J3, CA · 140 Bis, rue de Rennes, 75006 Paris, FR · 470 Atlantic Ave, Suite 400, Boston, Massachusetts 02210, US
Coordination des soinsPlanification de la capacitéTechnologie de la santéLogiciel-serviceSystème de santéHôpitalSoins de santéGestion d'horairesAnalyse des donnéesInteropérabilité
How many Healthcare jobs are open in Montreal, Canada right now?
There are currently 736 open healthcare positions in Montreal, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Montreal, Canada?
Companies currently hiring include MEDFAR, LGI Healthcare Solutions, McKesson Canada, Shoppers Drug Mart, FYihealth group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Montreal, Canada?
Yes — 289 of the 736 open healthcare positions offer remote or hybrid work (85 remote, 204 hybrid).
How do I apply for Healthcare jobs in Montreal, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.