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Full-time
professional certificate
Medical insurance, Dental insurance, Vision insurance, Life insurance, Paid time off, Extended illness benefits
Posted 6d ago
~40 hrs/week
Responsibilities
The Financial Counselor I manages patient accounts by verifying insurance coverage, securing financial arrangements, and processing financial assistance applications. They serve as a primary point of contact for patients regarding billing inquiries and account resolution throughout the continuum of care.
Requirements
Candidates should have 0-2 years of experience in healthcare registration, billing, or collections. Post-secondary training in medical or healthcare administration is preferred.
Full job description
Why Join Us?
Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
Work Hard. Recharge Often. – Generous PTO and extended illness benefits
Invest in Your Future – 401(k) with company match
Grow With Us – Career development, learning opportunities, and advancement pathways
We Invest in Your Success – Licensure and certification reimbursement for eligible roles
Student Loan Support – Assistance available for eligible roles
Your Wins Deserve Recognition – Employee rewards and recognition programs
A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.
Job Summary
The Financial Counselor I supports patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating all aspects of patient account management. This role serves as a key resource for patients by providing financial counseling, facilitating assistance applications, and ensuring accounts are processed accurately and in a timely manner. The Financial Counselor I interacts regularly with patients, insurance payors, and internal departments to promote account resolution and ensure a positive patient financial experience.
Essential Functions
Establishes payment arrangements with patients according to departmental policies and procedures.
Accurately completes and submits financial assistance applications and follows up on required documentation.
Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable.
Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation.
Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner.
Reviews and processes adjustment requests and monitors approved adjustments for accuracy.
Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types.
Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
Coordinates with other departments as needed to resolve account issues and ensure account accuracy.
Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.
Qualifications
Post secondary education or training in medical office administration or healthcare administration preferred
0-2 years of experience in healthcare registration, billing, collections, or a related field required
2-4 years of experience in financial counseling or insurance verification preferred
Knowledge, Skills and Abilities
Knowledge of healthcare billing and insurance verification processes.
Strong interpersonal and communication skills with a customer service focus.
Ability to organize and prioritize tasks in a fast-paced environment.
Proficiency in Google and Microsoft platforms and electronic health record systems
Ability to maintain confidentiality and professionalism in all patient interactions.
This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.
Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 32 distinct markets across 12 states, CHS operates 60 affiliated hospitals with more than 8,000 beds and more than 800 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.
Offices: 4000 Meridian Boulevard, Franklin, TN 37067, US · 4000 Meridian Blvd, Franklin, TN 37067, US
Based on 3804 listings with disclosed salaries, most healthcare jobs in Texas pay between $65k–$165k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Texas right now?
There are currently 40,717 open healthcare positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Texas?
Companies currently hiring include CVS Health, UTMB School of Health Professions, Aiken Regional Medical Centers, University of Texas Southwestern Medical Center, Tenet Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Texas?
Yes — 3298 of the 40717 open healthcare positions offer remote or hybrid work (1307 remote, 1991 hybrid).
How do I apply for Healthcare jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.