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Full-time
professional certificate
Leadership Development Opportunities, Work-Life Balance
Posted 9d ago
~40 hrs/week
Responsibilities
The Patient Service Coordinator manages patient referrals and coordinates visit schedules for field staff to maximize care center capacity. They serve as the primary communication link between patients, clinicians, and the Clinical Manager to ensure timely care delivery.
Requirements
Candidates must hold an active Licensed Practical Nurse (LPN) license and have at least one year of healthcare scheduling experience. Proficiency with EMR systems and a strong understanding of Medicare/Medicaid terminology are required.
Full job description
Job Title:Patient Service Coordinator
Job Type:Full-Time
Job Location: Smyrna, TN
We are looking for a Patient Service Coordinator to join our Beacon Home Health team.Come make a difference in the Smyrna area and surrounding communities! At Beacon Home Health, our employees enjoy:
Creating lasting connections with individuals and families across the community.
Experiencing genuine appreciation and gratitude from those we serve.
Having the confidence of strong support, stability, and balance between work and life.
Leadership development opportunities – we value internal advancement in areas of interest to our employees.
POSITION SUMMARY: The Patient Services Coordinator is responsible for managing patient referrals and visit schedules. This person assigns home visits and other services for field staff and assists with the coordination of care. This person works under the direction of the Clinical Manager to ensure the proper utilization of clinical resources to maximize care center capacity and utilization guidelines. Responsible for scheduling and communicating with field staff, patients, and Clinical Manager regarding scheduling of patient services.
ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Ensure patient assessment visits including all Oasis visits are scheduled and performed timely.
Prepare weekly clinician schedules. Review clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
Utilize EMR and scheduling tools to efficiently schedule all visits with field staff considering business needs, patients' needs and employee needs. Process workflow for scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
Ensure clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
Communicate daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate. Notify the Clinical Manager, as needed.
Manage calls from patients and field staff related to scheduling issues. Refer clinical and performance
related issues to the Clinical Manager.
Monitor hospitalized patients and ensure the team follows up as necessary.
Complete requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, addon visits or disciplines etc.) are included as required.
Support the Clinical Manager and work collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnel.
Run all applicable reports and respond to work flow by taking appropriate actions.
Assist with internal or external transfer of patients between agencies and/or Hospice services.
If a licensed clinician meets all criteria to be a field clinician, may provide direct patient care as necessary, and only in times of a surge or emergency.
May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs.
Work effectively with frequent changes and interruptions.
Maintain confidentiality in accordance with HIPAA and all other established laws, policies, procedures and standards of care.
Perform other related duties and special projects as assigned.
QUALIFICATIONS/REQUIREMENTS FOR THE POSITION:
Current, unencumbered, active license to practice as a Licensed Practical Nuse in the state where services are rendered; must maintain applicable state licensure requirements at hire, and for the entire duration of employment.
At least one (1) year of experience scheduling in a healthcare office setting, such as admissions, patient access, or intake, with experience in home health or hospice preferred.
Demonstrated experience or ability to quickly learn and utilize an Electronic Medical Record (EMR) system; familiarity with Homecare Homebase (HCHB) is a major plus.
Basic knowledge of Medicare, Medicaid and commercial insurance plans and terminology related to eligibility and authorization.
Strong understanding of medical terminology and documentation requirements.
Knowledge of computer and electronic HRIS and EMR systems a plus.
Detail focused and ability to set appropriate priorities amongst multiple demands.
Knowledge of state and federal employment compliance regulations preferred.
A positive, flexible, and caring personality who displays good judgment, inspires confidence, and handles confidential matters with discretion.
Excellent listening skills and demonstrates professional empathy.
Must consistently demonstrate autonomy, organization, efficient time management, confidence, flexibility and cooperation in performing job responsibilities.
PREFERRED KNOWLEDGE AND SKILLS:
Excellent critical thinking skills and organizational abilities.
Exceptional written, oral, and interpersonal skills and the ability to effectively interface with all staff
Comfortable analyzing information and dealing with complexity
Quickly and effectively identify and resolve problematic situations
Able to handle confidential material in a reliable manner
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload in a fast-paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office Suite
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a home healthcare office setting; the job is performed at a desk in front of a computer.
Requires heavy use of mouse and keyboard.
Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, grasp, feel, reach, talk, see, and hear. Must be reasonably capable of lifting up to twenty (20) pounds frequently.
Work schedule may occasionally require evening, holiday, or weekend assignments.
Must be able to safely operate a vehicle; frequent travel within the service area is required.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
Empowering Leaders, Delivering Life-Changing Service
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
2010
Headquarters
Eagle, Idaho
LinkedIn followers
20,828
Total funding
$359M
At Pennant, we are driven by a simple truth: exceptional care begins with exceptional leadership. We understand that local leaders are the heartbeat of local care, and empowering them is the key to delivering personalized, Life-Changing Service in every community we serve.
Our affiliates provide a full continuum of healthcare services, including home health, hospice, home care, assisted living, independent living and senior living, each tailored to meet the unique needs of the individuals and families who entrust us with their care. From the comfort of home to supportive communities, we strive to enhance lives with clinical excellence and compassionate attention.
What sets Pennant apart is our unwavering focus on leadership development. We invest deeply in cultivating leaders at every level, equipping them with the tools, training, and resources to thrive. Pennant Services also serves as a resource hub for our affiliates, offering centralized support in areas such as clinical expertise, compliance, operations, and professional development. By empowering our local leaders with the resources they need, we ensure their success translates into exceptional care at the local level.
At Pennant, we know that the strength of our organization lies in the passion and dedication of our people. Whether serving on the frontlines or supporting behind the scenes, every team member shares a commitment to providing Life-Changing Service through meaningful, compassionate, individualized care. Together, we are building a legacy of trust, innovation, and excellence in healthcare—one community at a time.
Offices: 1675 E Riverside Dr, 200, Eagle, Idaho 83616, US
Home HealthHospiceSenior Livingand Private DutyHospitalHealth CareHome Health Care
Based on 1112 listings with disclosed salaries, most healthcare jobs in Tennessee pay between $62k–$153k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Tennessee right now?
There are currently 12,300 open healthcare positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Tennessee?
Companies currently hiring include Vanderbilt University Medical Center, Covenant Health, Ascension, Erlanger, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Tennessee?
Yes — 1243 of the 12300 open healthcare positions offer remote or hybrid work (695 remote, 548 hybrid).
How do I apply for Healthcare jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.