Job DetailsJob Location: Grove City OH - Grove City, OH 43123Position Type: Full TimeEducation Level: High School Diploma/GED or EquivalentTravel Percentage: NoneJob Shift: Standard Business HoursJob Category: Customer S…
Skills: Spanish Fluency, English Fluency, Customer Support, Order Processing, Microsoft Office
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Full-time
high school
Posted 14d ago
~40 hrs/week
Responsibilities
The Operations Specialist processes customer inquiries and orders for diagnostic systems while maintaining accurate customer records. They are responsible for resolving complaints, processing returns, and coordinating with the warehouse to ensure order accuracy.
Requirements
Candidates must be fluent in both Spanish and English and possess at least one year of experience in industrial customer support. A high school diploma or equivalent is required along with proficiency in Microsoft Office.
Full job description
Job DetailsJob Location: Grove City OH - Grove City, OH 43123Position Type: Full TimeEducation Level: High School Diploma/GED or EquivalentTravel Percentage: NoneJob Shift: Standard Business HoursJob Category: Customer ServiceTosoh Bioscience, Inc., based in Grove City, Ohio is a U.S. subsidiary of Tosoh Corporation's Bioscience Division, headquartered in Tokyo, Japan. Established in the United States in 1989, Tosoh Bioscience has become known throughout the Americas for providing sophisticated diagnostic systems to doctor's offices, hospitals and reference laboratories. Tosoh remains at the forefront with a world class network of research facilities, scientists, engineers and customer support specialists.
Summary
Under the administrative direction of the Customer Operations Supervisor, the Operations Specialist - Bilingual provides service to Tosoh Bioscience, Inc. customers including clinics, doctor's offices, hospitals, universities, and industrial facilities throughout the United States. This position utilizes in-depth knowledge of company products in order to receive and process customer inquiries and orders and maintain customer files. Candidates are required to be able to read, write, and speak Spanish.
Reporting Relationships
The Operations Specialist reports to the Customer Operations Supervisor. This position does not have any supervisory responsibilities.
Major Duties and Responsibilities
Receive and Process Customer Inquiries and Orders:
Read, write, and fluently speak/interpret Spanish to English.
Answer customer inquiries concerning product availability, price, shipping, returns or other topics.
Enter customer orders received via phone, fax, or electronically into MAS500, Sage, Salesforce, and EDI.
Resolve customer complaints, process special orders, and process customer returns.
Process customer requests for Certificates of Analysis or Material Safety Data Sheets.
Follow up with customers and suppliers concerning order status or other inquiries.
Generate Warehouse Pick Lists, and Other Reports.
Check orders for accuracy.
Process customer credit card payments.
Back up other areas as needed.
Maintain Customer Records & Files
Maintain both electronic and paper customer records according to established procedures.
Receive, file and maintain MSDS, Certificate of Analysis files for products, and other documents as required.
Education
High school diploma or equivalent required
Skills and Qualifications
Must be able to read, write, and fluently speak/interpret between Spanish and English.
At least one year of experience working in industrial customer support.
Commitment to quality, accuracy, and service.
Basic computer skills and demonstrated experience with Microsoft Office software and email applications.
Working knowledge of Tosoh Bioscience, Inc. products.
Working knowledge of life science, medical, and pharmacy related products.
Ability to interact in a highly professional and effective manner with customers and coworkers from all areas of Tosoh Bioscience, Inc.
Highly effective problem solving, communication, organizational, and time management skills.
Physical Requirements
The Customer Operations Specialist is constantly performing desk-based computer tasks including frequent typing. While performing the duties of this job, the employee is regularly required to verbally communicate with customers over the phone. Occasionally, the Customer Operations Specialist will need to walk to the Tosoh Bioscience, Inc warehouse to check order accuracy.
Tosoh Bioscience, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans Qualifications
Related keywords
SpanishEnglishMAS500SageSalesforceEDICustomer ServiceLife ScienceMedical ProductsPharmacy ProductsCertificates of AnalysisMaterial Safety Data SheetsOrder ManagementIndustrial SupportDiagnostic Systems
Tosoh Bioscience, Inc., based in Grove City, OH is a U.S. subsidiary of Tosoh Corporation's Bioscience Division, headquartered in Tokyo, Japan. Established in the United States in 1989, Tosoh Bioscience has become known throughout the Americas for providing sophisticated diagnostic systems to doctor’s offices, hospitals and reference laboratories. Tosoh’s versatile analyzers include the AIA-360 for low volume testing and the AIA-900 for mid-high volume laboratories. All of Tosoh’s immunoassay analyzers utilize the same Unit Dose Test Cup reagent format, providing accurate results which are consistent and interchangeable between systems.
Offices: 3600 Gantz Road, Grove City, Ohio 43123, US
Based on 2003 listings with disclosed salaries, most healthcare jobs in Ohio pay between $60k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Ohio right now?
There are currently 21,245 open healthcare positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, CVS Health, University Hospitals, Cleveland Clinic, TriHealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Ohio?
Yes — 1745 of the 21245 open healthcare positions offer remote or hybrid work (813 remote, 932 hybrid).
How do I apply for Healthcare jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.