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Full-time
bachelor degree
Posted 8d ago
~40 hrs/week
Responsibilities
The Store General Manager is responsible for driving profitable sales through exam growth and delivering an outstanding patient experience. They oversee daily operations, team development, and ensure the store meets all merchandising and safety standards.
Requirements
Candidates must have at least 3 years of optical retail experience and a proven track record of sales growth. A bachelor's degree or comparable experience in optical retail operations is required.
Full job description
GENERAL FUNCTION:
The major responsibility of the Store General Manager is to drive profitable sales through exam growth and outstanding patient experience. Drive revenue, productivity, operational processes in a positive and multi-tasking environment. Modeling exemplary patient care. Develop and maintain outstanding patient, associate and doctor satisfaction through consistent retention.
MAJOR DUTIES & RESPONSIBILITIES:
Drive profitable store sales by fostering a patient focused retail culture.
Prioritize exam growth on a daily, weekly, and monthly basis.
Community outreach, i.e. cornea events and blitzing
Consistent communication with existing patients
Creative social media marketing
Attainment of plan sales goal and comp store sales growth.
Proven track record of increased KPI results
Ability to analyze the business through strong business acumen
Positive comp store contribution (year-on-year improvement).
Manage gross margin, in accordance with Company standards
Effectively train and develop associates to consistently provide a patient care focused experience.
Develop team of administratively skilled associates that provide support on daily operational tasks.
Develop strong professional relationships with Doctors.
Ensure appropriate coverage and quality of Doctor hours.
Implementation of initiatives to increase number or exams and conversion of exams to sales.
Participate in business planning and business updates.
Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:
Utilization of effective daily practice and role-playing
Employee coaching through two-way communication
Proactive manpower planning for adequate bench strength
Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
Ensure each store is effectively merchandised and presented according to standards as measured by:
Execution of planogram
Execution of visual appearance inside and outside of store (i.e., signage)
Maintenance of overall standards (i.e. cleanliness, housekeeping)
Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
Ready when promised
Remake and return percent as compared to Company average
Calls to customers to follow-up on purchases
Maximize Managed Vision Care relationships and sales opportunities.
Timely implementation of approved Marketing programs
Execution of signage and promotions according to Company standards.
Execution of operational procedures:
Safety (security system, safety information posted, fire extinguishers, door locks)
Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)
Excellent reliability as it relates to times and attendance
Reliable means of transportation and valid drivers license
Ability to travel up to 30 miles from primary store
Open availability on Saturdays and peak season
KNOWLEDGE & SKILLS:
Optical knowledge or Licensed (minimum 3 years optical experience)
Proven track record of sales growth through sales skills and accountability for sales results. (minimum 3 years sales experience)
Demonstrated ability to deliver an outstanding experience during direct interaction with patients at a proven conversion of at least 80%.
Proven experience and results with a retail or customer service establishment.
Ability to present and implement decisive and creative solutions to opportunities to grow the business.
Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
Foster positive and results-oriented associate and doctor relationships.
Success in store merchandising and attention to detail.
Ability to manage priorities through adaptability and flexibility.
Willingness to take calculated risks
Attention to detail and follow-up.
Abilities to multi-task and delegate to maximize patient interaction.
Computer experience is needed.
EDUCATION:
Bachelor's degree or comparable experience in optical retail operations (Minimum 3 years optical retail experience.)
The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.
At WPOG, our eye doctors focus on personalized care, ensuring quality vision services at our Pearle Vision franchises.
Industry
Retail
Company size
201-500 employees
Founded
2014
Headquarters
Mason, OH
LinkedIn followers
1,177
Total funding
$825K
At West Point Optical Group (WPOG), our mission is to deliver exceptional vision care for every member of your family. Our eye doctors take the time to truly get to know you, your eye care history, and your individual vision goals.
WPOG is a family-owned business with the goal of providing quality patient care by developing experienced, well-rounded vision health teams in each of our franchised Pearle Vision locations.
In 2014, Bill Noble founded our company when he purchased 10 Pearle Vision stores in Ohio. Since then, WPOG has expanded to oversee over 91 stores in Alabama, Arizona, Florida, Georgia, Indiana, Kentucky, Michigan, New Jersey, and Ohio.
Follow us: @wpog.official
Offices: 4680 Parkway Drive, Suite 202, Mason, OH 45040, US · 4419 Walnut St. #F11, Beavercreek, OH 45440, US · 900 Belvidere Rd., Belvidere, Illinois 61008, US · 2795 Pearl St. #100, Boulder, CO 80302, US · 1929 W Brandon Blvd, Brandon, Florida 33511, US
Based on 1120 listings with disclosed salaries, most healthcare jobs in Michigan pay between $65k–$173k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Michigan right now?
There are currently 16,572 open healthcare positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Michigan?
Companies currently hiring include Corewell Health, Detroit Medical Center, St. Peter's Health Partners, Munson Healthcare, McLaren Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Michigan?
Yes — 1065 of the 16572 open healthcare positions offer remote or hybrid work (326 remote, 739 hybrid).
How do I apply for Healthcare jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.