Location Onsite: Quincy, MA (Hybrid) Experience Level Mid-Senior Level (4–6+ years) Position Overview The Operations Manager & Analyst is responsible for supporting the day-to-day operations of the Health Insurance Excha…
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Full-time
bachelor degree
Posted 12d ago
~40 hrs/week
Responsibilities
The O&M Analyst supports the day-to-day operations of the Health Insurance Exchange platform by monitoring system performance and managing production support. They act as a liaison between stakeholders and technical teams to coordinate releases, patching, and operational reporting.
Requirements
Candidates need a bachelor's degree and 4-6+ years of experience in IT operations or systems support. Proficiency in SQL, ticketing platforms like Jira or ServiceNow, and experience with production deployments are required.
Full job description
Location Onsite: Quincy, MA (Hybrid)
Experience Level
Mid-Senior Level (4–6+ years)
Position Overview
The Operations Manager & Analyst is responsible for supporting the day-to-day operations of the Health Insurance Exchange (HIX) platform by monitoring system performance, managing production support activities, coordinating releases and patching, and providing operational reporting and analysis. This role serves as a key liaison between business stakeholders, vendors, infrastructure teams, and application support teams to ensure system stability, issue resolution, and continuous operational improvement.
Key Responsibilities
Operations & Production Support
Monitor system availability, performance, capacity, and operational health.
Investigate, document, escalate, and coordinate resolution of production issues.
Support daily production and non-production environment operations.
Participate in incident management, root cause analysis, and issue resolution.
Coordinate production support activities with internal teams and vendors.
Release, Patching & Environment Management
Support application releases, upgrades, and patch management activities.
Coordinate patching across Production, QA, Staging, and lower environments.
Review implementation plans, transition plans, architecture documents, and release deliverables.
Manage digital certificate updates and renewals.
Reporting & Data Analysis
Develop and maintain scheduled and ad-hoc operational reports.
Utilize SQL, QuickSight, and database tools for reporting and analysis.
Support data updates, validation activities, and operational metrics reporting.
Track trends, issues, and performance indicators for management reporting.
Project Coordination & Operational Planning
Develop project timelines, milestones, and operational work plans.
Track operational initiatives and ensure timely completion of assigned tasks.
Provide regular status updates to leadership and stakeholders.
Identify risks and develop mitigation and response plans.
Process Improvement & Documentation
Develop and implement operational best practices and process improvements.
Maintain software inventories and update schedules.
Document operational procedures, incidents, resolutions, and support activities.
Create executive-level presentations and operational dashboards.
Stakeholder & Vendor Management
Collaborate with business users, vendors, architects, PMO teams, and technical staff.
Maintain ticket updates and communications through Jira, ServiceNow, or similar systems.
Respond to stakeholder inquiries and operational requests.
Build effective working relationships across technical and business teams.
Required Qualifications
Bachelor’s degree in Information Systems, Business Administration, or a related field.
4–6+ years of IT operations, systems support, or business operations experience.
Experience monitoring production systems and resolving complex operational issues.
Experience supporting releases, patching, and production deployments.
Strong SQL skills with experience creating reports and validating data.
Experience with Jira, ServiceNow, or similar ticketing platforms.
Experience developing operational status reports, metrics, and dashboards.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience supporting Health Insurance Exchange (HIX/IES), Medicaid, MassHealth, or HHS systems.
Experience in state government or public-sector environments.
Experience with AWS cloud environments.
Experience with Dynatrace monitoring tools.
Experience with QuickSight reporting and analytics.
Experience with Linux scripting.
Experience using SQL Developer, Toad, or similar database tools.
Experience with Microsoft Project and Visio.
Core Skills
Production Support & Operations Management
Incident & Problem Management
Release & Patch Management
SQL Reporting & Data Analysis
Jira & ServiceNow
AWS
Dynatrace
QuickSight
Linux Scripting
Risk & Issue Management
Vendor Coordination
Status Reporting & Metrics
Microsoft 365 Suite
Technical Documentation
Healthcare IT Operations
Related keywords
HIXIESMedicaidMassHealthHHSAWSDynatraceQuickSightLinuxSQL DeveloperToadMicrosoft ProjectVisioMicrosoft 365Incident ManagementRoot Cause Analysis
Advanced Technology Management Made Simple.
Your Vision. Our Solutions.
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2004
Headquarters
Marlborough, Massachusetts
LinkedIn followers
616
Primarily engaged in providing Information Technology Management Consulting and Information Technology Systems Architecture, Design and Implementation on a contract or fee basis.
Also perform a variety of additional services, such as:
- Computer software design and analysis;
- Modifications of custom software;
- Training in the use of custom software;
- Programming services, computer custom;
- Software programming, custom;
Offices: 11 Apex Dr, 300A, Marlborough, Massachusetts 01752, US
Information Technology Consulting and Outsourced IT Support
Based on 6518 listings with disclosed salaries, most healthcare jobs in Massachusetts pay between $75k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Massachusetts right now?
There are currently 22,137 open healthcare positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Massachusetts?
Companies currently hiring include Mass General Brigham, CVS Health, UMass Memorial Health, Anna Jaques Hospital, BOSTON MEDICAL CENTER, BOSTON, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Massachusetts?
Yes — 3789 of the 22137 open healthcare positions offer remote or hybrid work (980 remote, 2809 hybrid).
How do I apply for Healthcare jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.