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$17/hr–$24/hr
Full-time
high school
Health Insurance, Career Advancement Opportunities, Differentials, Premiums, Bonuses, Recognition Programs
Posted 10d ago
~40 hrs/week
Responsibilities
The practice assistant provides primary administrative support for the outpatient psychiatry call center and front desk, including patient scheduling and inquiry resolution. They act as a liaison between patients and healthcare providers while ensuring efficient check-in and check-out procedures.
Requirements
Candidates must have a high school diploma or equivalent and 2-3 years of office experience. Proficiency in Microsoft Office Suite and strong communication and organizational skills are required.
Full job description
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the general supervision of the Administrative Manager for Wang 8 Outpatient Psychiatry, the practice assistant will be responsible for offering primary administrative supports related to our message call center and front desk check-in procedures, scheduling, responding to and resolving patient inquiries received via phone and Patient Gateway, and acting as a liaison between patient and their healthcare providers.
Qualifications
PRINCIPAL DUTIES AND RESPONSIBILITIES
Front Desk:
Greets all patients and visitors to the clinic in a professional, courteous, timely and respectful manner
Performs all check-in, check-out functions as outlined by MGH/MGPO front desk and practice standards
Collects co-payments for a Hospital and a Physician Organization practice
Provides each patient with required paperwork and obtains e-signatures on billing and waiver forms
Assists patients when needed with tasks such as with reading paperwork, arranging transportation, coordinating interpreters, providing directions to other areas in the hospital, etc.
Monitors the patient waiting area and informs patients of wait times
Assists clinicians and managers in emergent situations by calling security, filing safety reports, etc.
General Administrative Supports:
Directs calls or takes accurate messages as appropriate using the paging system, electronic medical record, Patient Gateway, Epic in-basket, and e-mail
Manages and reconciles incoming requests received via in-basket, email and the Epic follow-up appointment workqueue; Coordinates the scheduling of patient appointments using the Epic/Cadence Scheduling System
Reconciles appointment status (arrive, no show or cancel) for all patient visits within the scheduling system
Assists clinicians with daily faxing, scanning, mailing and day-to-day support
Acts as the liaison between Environmental Services, Information Technology, and Building and Grounds for the care of the environment, computers, printers and office equipment; Places helpdesk tickets as needed
Participates in hospital-wide initiatives, such as Patient Gateway enrollment
Assumes special projects as directed
General Responsibilities:
Maintains confidentiality & privacy consistent with HIPAA guidelines
Maintains an organized and neat work area
Works collaboratively with patients, staff, clinicians and managers to determine needs and solve problems
Follows hospital and department standards with regards to telephone courtesy and etiquette
Maintains accurate knowledge of hospital policies and ensures adherence to all recommended procedures
Keeps current with hospital and clinic emergency procedures including Security Alerts, participates in annual required trainings.
SKILLS/ABILITIES/COMPETENCIES REQUIRED
High degree of initiative and independent judgment
Excellent time management, communication, and decision-making skills
Capable of establishing priorities and multitasking
Knowledge of computerized software programs: spreadsheet, databases, word processing
Excellent communication skills both orally and written
Excellent interpersonal skills
Education High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials N/A
Experience Office experience 2-3 years required
Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing. - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages. - Managing one's own time and the time of others. - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
123 Main Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.71 - $24.94/Hourly
Grade
3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
Offices: 399 Revolution Dr, Somerville, Massachusetts 02145, US · 800 Boylston St, Boston, Massachusetts 02199, US
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Based on 6483 listings with disclosed salaries, most healthcare jobs in Massachusetts pay between $75k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Massachusetts right now?
There are currently 21,976 open healthcare positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Massachusetts?
Companies currently hiring include Mass General Brigham, CVS Health, UMass Memorial Health, Anna Jaques Hospital, BOSTON MEDICAL CENTER, BOSTON, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Massachusetts?
Yes — 3796 of the 21976 open healthcare positions offer remote or hybrid work (981 remote, 2815 hybrid).
How do I apply for Healthcare jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.