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Medical Interpreter - The Longstreet Clinic - Pediatrics
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Full-time
high school, professional certificate
Posted 8d ago
~40 hrs/week
Responsibilities
The Medical Interpreter provides interpretation and translation services for non-English speaking patients and families to ensure effective communication within the healthcare facility. They act as a patient advocate, assist with administrative documentation, and help navigate cultural influences to improve the patient experience.
Requirements
Candidates must possess a high school diploma or GED and at least one year of customer service experience. Proficiency in both English and Spanish is required, along with the ability to obtain a 40-hour Medical Interpretation Certificate within four months of hire.
Full job description
Job Category:
Administrative & Clerical
Work Shift/Schedule:
8 Hr Morning - Afternoon
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
About the Role:
Job Summary
The Medical Interpreter provides a wide range of support services, including providing interpretation and translation activities for non-English speaking patients and families across the entire facility. Informs departmental leadership of any cultural influences that affect the care and compliance of the patient. Acts as a highly visible and accessible patient and family advocate that acts as a liaison between patients and the organization. Offers a specific channel for patients and families for information, general assistance, and referral to appropriate resources. The Medical Interpreter will ensure a personal touch to the patient's hospitalization or outpatient service and help alleviate fears and anxieties for both patient and families, as well as be exceptionally responsive to various customer satisfaction issues.
Minimum Job Qualifications
Licensure or other certifications: 40-hour Medical Interpretation Certificate, approved at NGHS- Obtained within 4 months of hire date.
Educational Requirements: High School Diploma or GED.
Minimum Experience: One (1) year customer service-related experience. Must be bi-lingual in both English and an identified foreign language (Spanish).
Other:
Preferred Job Qualifications
Preferred Licensure or other certifications:
Preferred Educational Requirements:
Preferred Experience: Knowledge of medical terminology helpful.
Other:
Job Specific and Unique Knowledge, Skills and Abilities
Fluent oral/written communication skills in English and an identified foreign language (Spanish), and the ability to communicate effectively with patients/families, other healthcare staff, and external providers of service.Provides interpretation and translation services.
Ability to handle complex, timely, and confidential information with discretion and possess the ability to prioritize tasks in order to deliver high quality work, with minimal supervision, against tight time deadlines and to work confidentially and sensitively
Demonstrate proficiency with computers and computer software
Ability to work effectively cross-culturally
Essential Tasks and Responsibilities
Renders a complete and accurate interpretation without altering, omitting, and/or adding anything to the meaning of what is stated or written.Verbal interpretation may include interpretation of profane language.Remains neutral in interpretations allowing each party to express themselves.Separates personal belief from those of the other parties.
Assists with interpretation of unit forms, as well as communication regarding consent forms and obtaining patient signatures.Coordinates time with staff and physicians for scheduled appointments for identified foreign language speaking patients.
May assist as needed or as necessary in quality control for translated documents from English to an identified foreign language(Spanish).
Enhances customer satisfaction by actively supporting and demonstrating a customer service-oriented approach to the patient experience.Identifies opportunities for enhancing customer service and improved patient management within the diverse cultural population of the Health System.
Addresses culturally based miscommunication when necessary by sharing cultural information with the patient and the provider(s) when relevant to the patient's care.
Maintains confidentiality and respects patient privacy.Performs in a manner that respects HIPPA laws.
Demonstrates a positive, calm, helpful, respectful, team player attitude in situations with patients, families, physicians, and coworkers.Present a positive public relations image as caring, courteous, attentive.
May be required to assist Rehabilitation Therapists.Considers patient’s safety and modesty by properly draping with item such as sheet, rope, and slippers.Makes appropriate Therapist or assistant aware of any notable patient responses.
Assists other team members to accomplish their job duties.Performs data entry/retrieval and other computer activities as necessary, and accurately completes various documentation required for transactions.
May be required to visit new inpatients within twelve (12) hours of admission so that patients/families have adequate opportunity to express non-medical needs.Encourages patient to call representative with any concerns, and maintains accurate daily logs on patient visits.
Provides information, general assistance, complaint resolution, and referral to appropriate resources for satisfactory solutions to each concern in a pleasant and congenial manner, communicating clearly and relating well to others.Answers questions correctly regarding hospital policies, procedures and refers patient/family to other departments as appropriate.
Gives continuous attention and is exceptionally responsive to patient needs.Escalates unresolved high-risk incidents to Manager.
Participates in training and orientation of staff members to maintain staff competency, and ensures knowledge is updated as more services/duties are added to the department.Orients and educates new employees to the department.
Works collaboratively with Security to inventory patient valuables from admission to discharge.
Participates in training and orientation of staff members to maintain staff competency and ensure knowledge is updated as more services/duties are added to Customer Care Resource Center. Orient and educate new employees to the department.
Attends and completes mandatory education courses as required.
Performs other duties as assigned. Due to the nature of the work setting, the individual must be able to adjust and work efficiently in a fast-paced, stressful environment with adequate capacity to perform duties with a culturally and socially diverse patient population.
Physical Demands
Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Related keywords
Medical InterpreterPediatricsInterpretationTranslationBilingualSpanishCustomer ServicePatient AdvocacyMedical TerminologyHIPAAData EntryCultural CompetencyHealthcarePatient CareDocumentationAdministrative
Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 1,000 beds and more than 1,500 medical staff members representing more than 60 specialties. Learn more at www.nghs.com.
NGHS includes Northeast Georgia Physicians Group (NGPG), an employed group of more than 700 talented physicians, physician assistants, nurse practitioners, midwives and other clinical staff spanning more than 40 specialties at more than 50 locations across the region.
NGHS is also home to Georgia Heart Institute, the most forward-thinking heart and vascular program in the state and includes one of the largest cardiology practices in the region, including more than 120 clinicians seeing patients at more than a dozen locations. With a multi-disciplinary team of experts treating nearly every type of heart and vascular disease and participating in leading national research, we’re providing advanced care that ensures lasting heart health for generations.
Offices: 743 Spring Street, Gainesville, Georgia 30501, US · 1400 River Pl, Braselton, Georgia 30517, US · 316 N Broad St, Winder, Georgia 30680, US · 495 GA-400, Dahlonega, Georgia 30533, US · 541 441 Historic Hwy N, Demorest, Georgia 30535, US
Based on 1565 listings with disclosed salaries, most healthcare jobs in Georgia pay between $71k–$164k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Georgia right now?
There are currently 17,021 open healthcare positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Georgia?
Companies currently hiring include PruittHealth, Northside Hospital, Piedmont HealthCare, Emory Healthcare, Wellstar Health System, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Georgia?
Yes — 1489 of the 17021 open healthcare positions offer remote or hybrid work (572 remote, 917 hybrid).
How do I apply for Healthcare jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.