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Other, Full-time
high school
Medical, Dental, Tuition remission
Posted 5d ago
~40 hrs/week
Responsibilities
The Customer Service Representative is responsible for creating ID badges for patients and visitors while providing a welcoming first impression at the hospital lobby. They also assist with parking validations, provide directions, and support patients with mobility needs.
Requirements
Candidates must have a high school diploma or equivalent and possess excellent communication and customer service skills. The ability to work in a fast-paced environment while maintaining patient confidentiality and professional standards is essential.
Full job description
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
Location: UHealth Tower
The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations and assist with any needs of our patients, family, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer-oriented.
CORE JOB FUNCTIONS:
Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. All patient information must be kept private, confidential, and secure. All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
Make safety, customer service, care, and satisfaction the priority in every interaction.
Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
Creating an online profile for patients, families, and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
Adheres to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members.
Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements.
Listens carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
Escorts patients or family members when appropriate.
Assist with wheelchair transportation or anything needed to help our differently-abled patients.
Verify appointments in EPIC to validate parking.
Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
Cover weekend and/or evening shifts as required.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Minimum Qualifications (Essential Requirements):
Proficiency in English; multilingual skill is strongly preferred.
Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
Ability to multitask and utilize time-management skills.
Provide the highest level of customer service and promote a welcoming environment.
Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude. Ensures a clean, pleasant, and safe working environment.
Maintains professional attire and demeanor to project confidence with patients, families, and visitors.
Education:
High School diploma or equivalent
Experience:
Prior Customer Service experience is helpful
Knowledge, Skills, and Attitudes:
Commitment to the University’s core values.
Ability to work independently and in a collaborative environment.
Ability to communicate effectively in both oral and written form.
Ability to recognize, analyze, and anticipate our patients’, families’, and visitors’ needs.
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Based on 2990 listings with disclosed salaries, most healthcare jobs in Florida pay between $57k–$147k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Florida right now?
There are currently 32,900 open healthcare positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Florida?
Companies currently hiring include University of Miami Health System-Uhealth, Orlando Health, Tampa General Hospital, UF Health, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Florida?
Yes — 2634 of the 32900 open healthcare positions offer remote or hybrid work (1154 remote, 1480 hybrid).
How do I apply for Healthcare jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.