Leeds, England, United Kingdom · Hybrid
Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in…
Skills: Analytical skills, Problem-solving, Communication skills, Technical support, Incident management
Leeds, England, United Kingdom · On-site
Job Description In Custody Careers Advisor (CIAG) Salary: £27,145 Location: HMP Wealstun We’re looking for a dedicated Careers Information Advice and Guidance Advisor to join our team - a crucial role in supporting indiv…
Skills: Careers advice, Guidance, Caseload management, Facilitation, Relationship building
Leeds, England, United Kingdom · Hybrid
Location(s): UK, Europe & Africa : UK : Leeds BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand comp…
Skills: AWS, Cloud security, Security operations, Identity and access management, DevSecOps
Leeds, England, United Kingdom · Hybrid
$69k–$78k/yr
Location: Leeds and London Description: We are looking for a high-calibre individual with a strong background in change and project delivery to assume key roles in an extensive portfolio of work. Our Senior Change Delive…
Skills: Project management, Change management, Stakeholder management, Agile, Scrum
Leeds, England, United Kingdom · Hybrid
Company Description Join Netcompany in leveraging technological innovations to foster societal transformation. Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’…
Skills: DevOps, Python, AWS, CI/CD, Terraform
Leeds, England, United Kingdom · Hybrid
Location(s): BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, na…
Skills: Test Automation, Selenium, Cucumber, REST Assured, Java
Leeds, England, United Kingdom · Hybrid
$29k–$37k/yr
Contract Type: Permanent Hours: Full Time, 35 hours per week Closing Date: 23:59 on 21/08/2026 Salary: £29,290.00 to £36,612.00, dependent on your skills, knowledge and experience Location: Leeds (Hybrid working - an exp…
Skills: Partnership development, Stakeholder management, Commercial acumen, Analytical thinking, Strategic planning
Leeds, England, United Kingdom · On-site
$26k–$31k/yr
Location: 3 Armley Court, Armley Road, Leeds, LS12 2LB Working Hours: 37 hours per week Contract Type: Permanent Salary: £25,877.80 – £34,240.03 per annum Please note: The salary listed reflects the full earning potentia…
Skills: Case management, Substance use support, Mental health support, Risk assessment, Safeguarding
Leeds, England, United Kingdom · Hybrid
$29k–$37k/yr
Contract Type: Permanent Hours: Full Time, 35 hours per week Closing Date: 23:59 on 21/08/2026 Salary: £29,290.00 to £36,612.00, dependent on your skills, knowledge and experience Location: Leeds (Hybrid working - an exp…
Skills: Partnership development, Stakeholder management, Commercial acumen, Analytical thinking, Strategic planning
Leeds, England, United Kingdom · Hybrid
$74k–$90k/yr
LEEDS OR LONDON BASED Change and Outsourcing team, Operational Risk & Resilience Division, Supervisory Risk Specialists Directorate, Prudential Regulation Authority, Bank of England As a directorate of the PRA, the Super…
Skills: Operational risk, Technology risk, Third-party risk management, Operational resilience, Cyber resilience
Leeds, England, United Kingdom · Hybrid
Shape the Future with the National Wealth Fund At the National Wealth Fund, our mission is to swiftly and effectively mobilise trusted sector insights and investment expertise to unlock billions in private finance for pr…
Skills: Strategic coordination, Governance, Executive leadership, Stakeholder engagement, Analytical capability
Leeds, England, United Kingdom · Hybrid
Overview We are looking for a Senior Associate to join our established Property Litigation team. This role is ideal for someone who enjoys not only delivering excellent legal work but also supporting and developing the p…
Skills: Property litigation, Title indemnity claims, Development-related real property disputes, Rights to light, Restrictive covenants
Leeds, England, United Kingdom · Hybrid
$49k–$62k/yr
Senior Business Analyst – Technology, Strategy & Architecture – Technology Directorate Fixed Term Contract (21 months) Full time Location: Leeds and London Job Description The Senior Business Analyst (BA) role that sits …
Skills: Business Analysis, Requirements Elicitation, Process Mapping, User Stories, Acceptance Criteria
Leeds, England, United Kingdom · On-site
$143k–$193k/yr
Title: Site Manager Belong. Connect. Grow. with KBR! KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security commu…
Skills: Program Management, Personnel Management, P&L Responsibility, Facility Management, Risk Mitigation
Birmingham, England, United Kingdom · Hybrid
$100k–$120k/yr
Salary: £100,000 - £120,000 per annum Employment type: Permanent Hours per week: 37 Reporting into: Deputy Provost Department: Academic Affairs Click here to read the full job description and view our excellent benefits …
Skills: Academic leadership, Strategic oversight, Operational management, Quality assurance, Regulatory compliance
Leeds, England, United Kingdom · On-site
Company Description Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery ser…
Skills: Requirements Analysis, Stakeholder Management, Confluence, JIRA, User Stories
Leeds, England, United Kingdom · On-site
Banding Band 8a/ b Location Leeds, West Yorkshire Working Hours 3 Days Per Week Salary Competitive Locum Rate Make a Difference in Prison Mental Health Services Are you a Clinical Psychologist, Counselling Psychologist o…
Skills: Psychological Assessment, Clinical Formulation, Evidence-Based Interventions, Trauma-Informed Care, Risk Management
Leeds, England, United Kingdom · Hybrid
Cyber & Digital Health – Assistant Manager, Deployment (D Grade) Location: Birmingham, Leeds, London or Manchester (with travel) Service Line: Infrastructure, Government & Healthcare (IGH) Consulting Specialism: Digital …
Skills: Digital health, EPR implementation, Deployment planning, Stakeholder management, Clinical workflows
Leeds, England, United Kingdom · On-site
$27k–$29k/yr
What will the role look like? The priority for the Schools Family Support Worker is to ensure that families are helped to overcome barriers which prevent children, young people and family members in achieving positive ou…
Skills: Family Support, Caseload Management, Safeguarding, Vulnerable Children Support, Whole Family Approach
Leeds, England, United Kingdom · Hybrid
$26k–$29k/yr
Personal Assistant to the Director, Authorisations, Regulatory Technology & International Supervision (ARTIS) Scale I | Full-time | Leeds About ARTIS Authorisations, Regulatory Technology & International Supervision (ART…
Skills: Diary Management, Stakeholder Management, Process Improvement, Microsoft 365, Travel Coordination
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Service Desk Analyst is responsible for the reactive and proactive resolution of information system problems, including incident classification and documentation. They also coordinate timely responses to support queries and maintain accurate records of customer interactions.
Candidates must possess strong analytical and problem-solving skills with a broad knowledge of server and desktop operating systems, networks, and Microsoft cloud offerings. Excellent communication skills and the ability to work flexibly, including out-of-hours when necessary, are essential.
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.
They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration.
Accountabilities:
· Timely answering of support queries from multiple channels
· Promptly escalating issues to the relevant party to ensure progression
· Communicate relevant updates in daily ‘stand ups’ and as requested
· Share knowledge with team members
Responsibilities:
· Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution.
· Maintain awareness of all relevant Service Level Agreements
· Deliver a high standard of customer service for all support queries
· Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers.
· Undertake server patching in line with agreed processes.
· Update records of customer environments to reflect actions taken
· Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements.
· Carry out daily checks on customer environments, where required.
· Contribute to knowledge bases, writing/reviewing technical knowledge articles, where relevant
· Attend weekly meetings with customer technical staff, where required.
· Visit customer sites when required.
· Any other duties as and when required commensurate with organisational position
Essential Requirements
· Strong analytical and problem-solving skills, with the ability to identify root causes in complex scenarios.
· Excellent communication skills via various channels.
· Ability to clearly communicate technical information to a non-technical audience.
· Learn quickly and keep up to date with the latest technology advancements.
· Work under own initiative, while demonstrating effective teamwork.
· Demonstrate flexibility and adaptability to meet the needs of demanding workloads.
· Deliver high quality work within the expected timescale to meet customer service level expectations.
· Have a broad knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings.
· Embrace a passion for IT and technology.
· A proven focus and ability to deliver effective customer service, achieving high levels of customer satisfaction through professional attitudes and consideration towards the customer’s own knowledge.
· Willingness and ability to work during weekends and out‐of‐hours when necessary (additional compensation for these hours of working will apply in line with T&Cs).
Desirable Requirements
· Previous helpdesk experience
· ITILv4
· Microsoft Certifications
· Any SQL/Linux knowledge
· Any Office 365, SharePoint, Azure experience
· Any programming/scripting experience
· Any experience of virtualisation i.e. VMWare, Hyper-V
By joining us you can expect:
As well as this, we offer:
The UK’s leading transformation partner for public services.
Methods is the leading digital transformation partner for the UK public sector. We care deeply about making our public services better and have been doing this for 35 years. Methods partners with a range of central government departments and agencies to transform the way public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around citizens. Committed to having social impact, we enjoy an enviable track record of delivering real savings and benefits. We do this by helping you move from vertically integrated legacy infrastructure to a platform business model – allowing you to keep infrastructure costs low and focus on doing what you do best i.e. delivering front-end services. With Methods, you access a range of specialist skills and industry expertise to transform your organisation for the digital age, break free of expensive suppliers, and take control of your customer relationships and operating model. Further information on Methods Group can be found at www.methods.co.uk.
Offices: Saffron House, 6-10 Kirby Street, London, EC1N 8TS, GB · Spaces, Peter House, Oxford Street, Manchester, M1 5AN, GB · Electric Works, Sheffield, S1 2BJ, GB · Alpha Works, Alpha Building, Suffolk Street, Queensway, Birmingham, B1 1TT, GB · Tramshed Tech, Pendyris Street, Cardiff, CF11 6BH, GB
There are currently 97 open government & public sector positions in Leeds, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Bank of England, Netcompany, National Wealth Fund, Turner & Townsend, BAE Systems Digital Intelligence, among others. Browse the listings above to see every active employer.
Yes — 73 of the 97 open government & public sector positions offer remote or hybrid work (1 remote, 72 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
