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Full-time
high school, associate degree, professional certificate
Posted 41d ago
~40 hrs/week
Responsibilities
The role involves leading field engineering operations, resolving complex technical escalations, and serving as a subject matter expert for niche client environments. Responsibilities include monitoring system performance and developing processes to improve operational effectiveness and client satisfaction.
Requirements
Candidates must be Australian Citizens with an active NV1/NV2 security clearance and generally possess over 7 years of relevant experience. A High School Diploma or GED is required, with technical certifications or an Associate Degree preferred.
Full job description
What success looks like in this role:
May serve as team or site leader, providing direction to other technicians.
May have specialized and specific skillsets to support niche client environments.
May assist with resource / task scheduling and resource management.
Ensures best in class client experience across Field Engineering operations.
Troubleshoots and resolves client escalations from team members.
Supports roll-out of new, enhanced or upgraded products.
Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
Assists in providing technical training and improvement programs.
Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 7+ years’ experience in area of responsibility
Mandatory Requirement:
Must be an Australian Citizen with Active NV1/NV2 security clearance
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com.
Offices: 801 Lakeview Drive, Blue Bell, Pennsylvania 19422, US · 10 b Madison Avenue Ext, Albany, New York 12203, US · Lot 93 & 94, ALOR SETAR, 05050, MY · 650 Great South Road, Greenlane, Auckland 1051, NZ · 1 Seventh Street, Augusta, Georgia 30901, US
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How many Government & Public Sector jobs are open in Canberra, Australia right now?
There are currently 213 open government & public sector positions in Canberra, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Canberra, Australia?
Companies currently hiring include Downer, Deloitte, Unisys, Leidos, Amentum, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Canberra, Australia?
Yes — 85 of the 213 open government & public sector positions offer remote or hybrid work (5 remote, 80 hybrid).
How do I apply for Government & Public Sector jobs in Canberra, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.