Sydney, New South Wales, Australia · Hybrid
About us We’re proud to be Australia's #1 Great Place To Work in Technology, 2026. We have also been named Australia's #1 Great Place to Work 2025 for the second year running! This is in addition to being Great Place to …
Skills: Customer Success Management, Account Management, Stakeholder Management, Customer Retention, Churn Mitigation
Sydney, New South Wales, Australia · Hybrid
About us We’re proud to be Great Place to Work-Certified™️2025 for 2 years running. We've also won the 2026 Gallup Exceptional Workplace Award globally, for the third year running! We’re growing, not slowing, here at Mac…
Skills: Business Analysis, Product Ownership, Agile Delivery, Stakeholder Management, SDLC
Sydney, New South Wales, Australia · Hybrid
About us We’re proud to be Great Place to Work-Certified™️2025 for 2 years running. We've also won the 2026 Gallup Exceptional Workplace Award globally, for the third year running! We’re growing, not slowing, here at Mac…
Skills: Financial Planning & Analysis, Management Reporting, Budgeting, Forecasting, Financial Modelling
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage a portfolio of cloud customers to ensure long-term value, retention, and growth through strategic success plans. Act as a trusted advisor to executive stakeholders while collaborating internally with sales and technical teams to improve customer outcomes.
Requires 3+ years of experience in Customer Success or Account Management within cloud, SaaS, or managed services environments. Candidates should possess strong commercial acumen, exceptional communication skills, and a proven track record of managing senior stakeholder relationships.
We’re proud to be Australia's #1 Great Place To Work in Technology, 2026. We have also been named Australia's #1 Great Place to Work 2025 for the second year running! This is in addition to being Great Place to Work Certified 3 years in a row.
Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, we’re trusted by our customers to provide the services that enable their business success.
We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their work.
We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid
We’re building our new Customer Success team, and this is your opportunity to help shape what great customer success looks like.
At Macquarie Cloud Services, customer experience isn’t just a metric — it’s part of who we are. With industry-leading Net Promoter Scores consistently above 90, we’ve built a business where customers genuinely value our partnerships, expectations are realistic, and our teams deliver on what we promise.
As a Customer Success Manager, you’ll become the trusted advisor for a portfolio of cloud customers, helping them realise long-term value from their technology investments. You’ll own the entire customer journey — from onboarding and adoption through to renewal and growth — ensuring customers achieve measurable business outcomes while strengthening long-term partnerships.
This is more than a traditional account management role. You’ll build relationships with executive sponsors, economic buyers and key stakeholders, proactively manage customer health, identify growth opportunities and advocate internally for your customers. Working closely with Sales, Service Delivery, Product and Technical teams, you’ll help customers maximise value while protecting and growing revenue.
If you enjoy building strategic relationships, influencing outcomes and making a genuine impact on customer success, this is an opportunity to help shape a growing function within one of Australia’s most customer-obsessed technology businesses.
\nWhy Us?
If this excites you, apply now, we'd love to hear from you!
Macquarie Technology Group (ASX:MAQ) is Australia’s data centre, cloud, cyber security and telecom company for mid-large business and government customers. It’s our obsession with customer service that makes us so different. Today we have the best NPS (Net Promoter Score) in Australia.
Offices: Level 15, 2 Market Street, Sydney, NSW 2000, AU · 441 St Kilda Rd, Melbourne, VIC 3004, AU · Level 12, 221 London Circuit, Canberra, Australian Capital Territory 2600, AU · Level 15, 127 Creek Street, Brisbane, Queensland 4000, AU · Level 10, 251 Adelaide Terrace, Perth, Western Australia 6000, AU
Macquarie Technology Group (ASX:MAQ) is Australia’s data centre, cloud, cyber security and telecom company for mid-large business and government customers. It’s our obsession with customer service that makes us so different. Today we have the best NPS (Net Promoter Score) in Australia.
Offices: Level 15, 2 Market Street, Sydney, NSW 2000, AU · 441 St Kilda Rd, Melbourne, VIC 3004, AU · Level 12, 221 London Circuit, Canberra, Australian Capital Territory 2600, AU · Level 15, 127 Creek Street, Brisbane, Queensland 4000, AU · Level 10, 251 Adelaide Terrace, Perth, Western Australia 6000, AU
