Executive Director, Public Sector Information Security & Compliance Officer
Austin, Texas, United States · Remote OK
Senior+$1.6B raised
Executive Director, Public Sector Information Security & Compliance Officer TTEC is a global leader in customer experience, engagement, and growth solutions. Our Public Sector Security & Compliance team supports federal,…
Skills: Information security, Compliance, Risk management, FedRAMP, NIST 800-53
Executive Director, Public Sector Information Security & Compliance Officer
Austin, Texas, United States · Remote OK
Senior+
Executive Director, Public Sector Information Security & Compliance Officer TTEC is a global leader in customer experience, engagement, and growth solutions. Our Public Sector Security & Compliance team supports federal,…
Skills: Information security, Compliance, Risk management, FedRAMP, NIST 800-53
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Senior
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Provide executive leadership and strategic direction for public sector information security and compliance programs. Oversee adherence to federal and state cybersecurity frameworks while managing risk and incident response activities.
Requirements
Requires 10+ years of experience in information security, compliance, or risk management with at least 5 years in a leadership role. Candidates must possess deep expertise in FedRAMP, NIST 800-53, and CMMC frameworks.
Full job description
Executive Director, Public Sector Information Security & Compliance Officer
TTEC is a global leader in customer experience, engagement, and growth solutions. Our Public Sector Security & Compliance team supports federal, state, and regulated industry programs by ensuring adherence to cybersecurity frameworks and regulatory requirements across cloud and enterprise environments.
Public Sector Security & Compliance Team
This team is responsible for implementing and overseeing compliance with federal and state cybersecurity frameworks including FedRAMP, NIST SP 800-53, CMMC, ARC-AMPE (Health Benefit Exchanges), and other regulatory standards. The team also supports regulated industries such as tolling and transportation systems.
What You’ll Be Doing
Provide executive leadership and strategic direction for Public Sector information security and compliance programs.
Oversee compliance with FedRAMP, NIST 800-53, CMMC, ARC-AMPE, and other federal/state regulatory frameworks.
Lead and manage direct reports including Information Security Advisors and Technical Security Engineers.
Drive risk management strategy including assessments, mitigation planning, and reporting to executive leadership.
Ensure continuous monitoring, authorization, and recertification activities for regulated environments.
Serve as executive liaison with internal stakeholders, auditors, regulatory bodies, and clients.
Oversee contract security requirements including SOWs, MSAs, and client agreements to ensure compliance obligations are met.
Lead incident response coordination and ensure alignment with enterprise security operations and resiliency teams.
Establish governance processes for Significant Change Requests (SCR) , POA&M management, and audit readiness.
Support business growth by aligning compliance initiatives with revenue-generating programs in public sector and tolling industries.
What You Bring to the Role
10+ years of experience in information security, compliance, or risk management.
5+ years of leadership experience managing security and compliance teams.
Deep expertise in FedRAMP, NIST 800-53, CMMC, and government regulatory frameworks.
Experience supporting Health Benefit Exchanges (ARC-AMPE) and/or regulated industries such as tolling.
Strong understanding of cloud security, continuous monitoring, and authorization processes.
Proven ability to engage with executive stakeholders and influence business decisions.
Bachelor’s degree in Cybersecurity, Information Technology, or related field (Master’s preferred).
Relevant certifications such as CISSP, CISM, CISA, or CGRC.
Strong communication, leadership, and strategic planning capabilities.
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefit.
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-
About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Remote
Related keywords
Information SecurityComplianceRisk ManagementFedRAMPNIST SP 800-53CMMCARC-AMPECloud SecurityCybersecurityGovernanceIncident ResponseSignificant Change RequestsPOA&MCISSPCISMCISA
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
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