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This role provides installation, maintenance, and operational support for telecommunications hardware and software solutions. The technician is responsible for prioritizing tasks, resolving technical problems, and delivering customer-focused service to stakeholders.
Candidates must possess a bachelor's degree in telecommunications or a related field and at least six years of relevant experience. Proficiency in Microsoft Office 365 and strong troubleshooting skills in a networked environment are required.
The Telecommunications Technician III reports directly to the Manager, Networking and Telecommunications. This position will provide installation, maintenance and operational support for CapMetro’ s telecommunications solution. This position is responsible for prioritization of task assignments and project goals, hands-on problem solving, installation and maintenance of telecommunications hardware and software, and related adjunct systems, research, documentation, customer support and training. This role is also responsible for providing customer focused service and building positive and constructive relationships with stakeholders and customers, by understanding their needs, problems, and providing timely communication and service.
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.
Telecommunications Software Management
Telecommunications Adjunct Administration
User Provisioning Lead
Knowledge, Skills and Abilities
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.
Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 70 lbs. with assistance, perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Regular and predictable attendance at assigned work location is an essential function.
Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described.
Mobility Status:
As a Hybrid position, onsite presence is guided by team collaboration needs, customer and front-line team member interactions, and role responsibilities. People leaders will set expectations for onsite presence; however, incumbents are generally encouraged to work 8 to 12 days in office per month. Mobility status is subject to change at any time based on business needs or organizational decisions.
COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY
CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.
Austin's regional public transportation provider. Since 1985, we serve our communities with reliable transit options.
CapMetro is the public transportation provider for over 1.3 million people in the Austin region. Our mission is to connect people and communities to jobs and opportunities, and our vision is to transform the daily lives of Texans. We provide a variety of transit services, including MetroBus, MetroRail, UT Shuttles, Pickup and MetroAccess, to meet the ever-growing needs of the Austin community. To serve the Austin of today and tomorrow, we’re working on Project Connect, the largest investment our region has ever made. The November 2020 voter approval of this transformative program will bring light rail service that changes the way Austinites move around the city, new MetroRapid routes that better serve East Austin and great regional service for the entire area. Join us in our mission to build a better Austin. At CapMetro, find work that works for you ~ It’s a thing around here!
Offices: 2910 E. 5th Street, Austin, TX, US
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