Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
Skills: Microsoft 365, Team leadership, Exchange Online, SharePoint Online, Microsoft Teams
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Full-time
professional certificate
Social events, Chill-out spaces, Remote working, Flexi-hours, Professional development courses
Posted 12d ago
~40 hrs/week
Responsibilities
The M365 Team Leader directs operational activities, manages team performance, and ensures high-quality service delivery for Microsoft 365 customers. They are responsible for resource planning, mentoring engineers, and maintaining effective stakeholder relationships to meet service level agreements.
Requirements
Candidates must have extensive IT industry experience with a strong background in Microsoft 365 technologies and proven leadership capabilities. The role requires Australian citizenship and eligibility for a Federal Government Security Clearance.
Full job description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
The M365 Team Leader plays a key role directing one of our Microsoft 365 teams. As a leader of one of our teams, you will be responsible for managing the day to day operational activities of high performing M365 professionals, providing technical mentoring and guidance to less experienced members of our team, and performing scheduling, estimating and resource planning to meet the needs of our customers. You will be accountable for delivering a first-class experience for consumers of our Intelligent Workplace services. You will be responsible for providing guidance, advisory and project delivery to customers using best practice and modern technology approaches. This is an opportunity to work in a fast paced, dynamic environment with an enthusiastic team of professionals.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
Please note that due to customer requirements, this role requires Australian Citizenship and eligibility to undertake a Federal Government Security Clearance
What you’ll do
As Team Leader you will be focused on:
Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
Managing performance and culture of a high-performance team
Managing team workload and priorities to achieve SLAs
Managing customer expectations by overseeing the support model.
Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
Develop effective working relationships with other Datacom employees to ensure the best company outcome.
Generate, share relevant knowledge, experience and ideas with team members with the aim of building team competence.
Determining how to use resources to meet service level agreements and support objectives.
Remedying complex problems and provide technical consultation in line with the established support model.
Planning systems capabilities and resources to fulfil user requirements.
Mentoring other engineers in the team to uplift skills.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring
Required experience:
Extensive experience in the IT industry, with a strong background in Microsoft 365 technologies
Proven leadership experience in a Microsoft 365-focused role, with the ability to guide and mentor technical teams
Deep technical knowledge across one or more Microsoft 365 services including Exchange Online, SharePoint Online, Teams, Teams Voice and Entra ID
Demonstrated ability to manage and deliver enterprise-level M365 solutions, ensuring alignment with customer needs and best practices
Strong stakeholder engagement skills, with a focus on building trusted relationships and driving continuous service improvement
Nice to have:
Exposure to Microsoft Power Platform and Microsoft Purview for enhanced compliance and automation capabilities
Experience working within Agile delivery environments
Relevant Microsoft certifications (e.g., MS-700, MS-203, MS-102)
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Related keywords
Microsoft 365Exchange OnlineSharePoint OnlineTeamsTeams VoiceEntra IDMicrosoft Power PlatformMicrosoft PurviewAgileMS-700MS-203MS-102IT Service ManagementResource PlanningStakeholder ManagementService Level Agreements
Customer focused values. World-class capability.
The right solutions to help you navigate, wherever you are on your journey.
With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business.
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems.
We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges.
With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses.
We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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How many Government & Public Sector jobs are open in Adelaide, Australia right now?
There are currently 184 open government & public sector positions in Adelaide, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Adelaide, Australia?
Companies currently hiring include KBR, Inc., City of Adelaide, Downer, City of Tea Tree Gully, Eyre and Far North Local Health Network, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Adelaide, Australia?
Yes — 73 of the 184 open government & public sector positions offer remote or hybrid work (0 remote, 73 hybrid).
How do I apply for Government & Public Sector jobs in Adelaide, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.